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NetFortris (discontinued)

NetFortris (discontinued)
Formerly Fonality

Overview

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

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Learn from top reviewers

Play with the cloud (communication)

Rating: 7 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified ...
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Verified user
Analyst
NetFortris (discontinued)2 years of experience

Low-cost on premise IP PBX with less than stellar support

Rating: 5 out of 10
July 3, 2019
IncentivizedVetted ReviewVerified User
We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a smal...
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Patrick Plaisance
Consultant - Information Technology
CTO (Chief Technical Officer)
Pachyderm Consulting
NetFortris (discontinued)10 years of experience

My year and a half with Fonality

Rating: 1 out of 10
September 28, 2018
Vetted ReviewVerified User
Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a tradi...
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Matthew Guerra
Employee - Other
Associate Attorney
Law Office of John J. Randall, IV
NetFortris (discontinued)1 year of experience

It truly is the Hud!

Rating: 10 out of 10
April 20, 2018
IncentivizedVetted ReviewVerified User
We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on ...
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Bill Boykin
Account Manager - Customer Service
Account resolution
Funding Metrics LLC
NetFortris (discontinued)3 years of experience

My happy experience with Fonality

Rating: 10 out of 10
July 5, 2017
IncentivizedVetted ReviewVerified User
We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is...
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Claudio Hoffer
Administrator - Information Technology
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.
NetFortris (discontinued)4 years of experience
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Pricing

View all pricing

Hybrid Premise Purchase

Varies

On Premise
Varies

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.0

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.0
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Product Details

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. Customers of these products would be migrated to similar offerings from Sangoma, such as their cloud and on-premise UCaaS solutions.

NetFortris (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris (discontinued) Video

NetFortris (discontinued) Integrations

NetFortris (discontinued) Competitors

NetFortris (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris (discontinued).

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris (discontinued) are from Small Businesses (1-50 employees).

NetFortris (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-5 of 107)

Simple to Use, Simple to Teach

Rating: 7 out of 10
Incentivized
February 22, 2017
BJ
Ben Jung Min Suh
HR Manager / Problems Department
STICKERSBANNERS, INC. (Printing, 11-50 employees)
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
View profile
Use Cases and Deployment Scope
Our company uses Fonality to manage and keep track of incoming calls. The options allow us to monitor all calls and make sure they are handled properly. The system is fairly simple to use and therefore it's easy to teach others how to use Fonality effectively. I especially appreciate the ability to create multiple phone queues.
Pros
  • Fonality is simple to use, so it's simple to teach as well.
  • The HUB is easy to read and modify as needed. This is helpful when training representatives on answering phone calls.
  • Quick and simple to record phone calls for training purposes.
  • Easy to access recorded calls and call history.
Cons
  • The UI seems a little dated.
  • The website is very dated. It reminds me of when Windows first came out.
Likelihood to Recommend
It seems to work well for small call centers and/or similar set-ups

Reservation of Skydiving using Fonality systems.

Rating: 8 out of 10
Incentivized
December 16, 2016
Verified User
Manager in Customer Service
Sports Company, 11-50 employees
Vetted Review
Verified User
NetFortris (discontinued)
2 years of experience
Use Cases and Deployment Scope
Fonality is used by Aivcon's Call Center Staff 7 days a week, 362 days per year. We use the system on an incoming reservation basis for multiple locations across the USA. The Fonality system is also utilized by management and owners on a travel bases across the USA. Fonality allows for flexible usage and availability to create an office setting wherever internet services are provided.
Pros
  • Fonality allows for the creation of queues and call menus allowing a big company feel and professionalism on an easy to manage scale.
  • The Polycom phones, provided by Fonality, are easy to use and program.
  • Fonality HUD view is easy to see available users and the chat helps keep close contact amongst users.
  • The call recording system makes it easy to review calls that have been had for training or quality purposes.
Cons
  • A great area for improvement would be the speed of the administrative site. It is painfully slow when trying to complete call menu updates, or changes.
  • More complete training of the technical staff that answers the phones. All of the Fonality technicians are very friendly, but the level of knowledge is hugely gapped. This makes for frustrating interactions.
  • Better communication when the main servers are down. We have had times where the servers in California have gone completely down, or a major engineering issue occurred. Even a simple email stating "we are experiencing outages and diligently working to repair these problems. No ETA of repairs has been set yet, etc." would be great.
  • When Manuel IP Addresses (static) are input into the Polcom system in order to work with our internet systems, the phones should not drop those manual settings when power outages occur. The manual inputting of the settings is time consuming and requires constant calls into Fonality Technicians in order to fix.
Likelihood to Recommend
Fonality is a great fit for our company. We enjoy the many features available and the attentiveness of the sales staff.

Amazing Gates uses Amazing VOIP by Fonality

Rating: 10 out of 10
Incentivized
July 29, 2016
DS
David Sandoval
IT Manager, Website Development, Customer Service Manager
Amazing Gates of America (Retail, 11-50 employees)
Vetted Review
Reseller
NetFortris (discontinued)
7 years of experience
View profile
Use Cases and Deployment Scope
We utilize Fonality for not only our main telephone system but also to communicate with our employees both within the local office and remotely. It has helped to be more efficient in areas such as customer service and technical support. The HUD feature has become our main hub for communication. I think we would suffer to be without it at this point.
Pros
  • Very user friendly in answering and forwarding calls.
  • We like that it's adaptable in that you can customize it somewhat to fit the needs of your company.
  • It's very easy to make adds, moves and changes.
  • The technical support department has been a tremendous help in times there was any problems.
Cons
  • Sometimes when making changes such as users, extensions and permissions, there is a lag in time before the changes are implemented. I wish the changes could be instantaneous.
  • We have had some problems accessing voicemail through the HUD.
  • It can be a little costly to add users.
Likelihood to Recommend
I think Fonality can be utilized best by companies that have over 3 lines and 5 employees. Since it resides on the cloud, it is crucial to have a dependable internet connection.

Under impressed with Fonality

Rating: 1 out of 10
Incentivized
February 10, 2017
NB
Nick Bhatia
CEO
New York Technology Partners - Rochester (Human Resources, 201-500 employees)
Vetted Review
Verified User
NetFortris (discontinued)
5 years of experience
View profile
Use Cases and Deployment Scope
It is being used across the organization. It helps in the fact that we have employees that work outside the office so it easy to set up for them.
Pros
  • Deployment for employees outside the office. They will ship the phone directly to our remote employee and I can configure the phone from the web panel.
Cons
  • Their response time to outages is unacceptable. I don't think they realize that our phones are our bloodline for business, their tech support is lackadaisical about when our phones will come back up etc. We probably have an outage 4-6 times a yr. You can't talk to their technical team directly, you have to talk to "Tech support" who talk to the technical team which is just frustrating and takes longer to resolve issues.
  • The phone call clarity is just average, we hear other calls in the background (not very loud but still noticeable).
Likelihood to Recommend
If you have remote users, it's easy to deploy. But again their service is sub par.

7 years with Fonalilty for a small/medium size business

Rating: 10 out of 10
March 18, 2015
GF
Gary Fleming
I.T. Manager
WEMS Inc. (Electrical/Electronic Manufacturing, 51-200 employees)
Vetted Review
Verified User
NetFortris (discontinued)
7 years of experience
Use Cases and Deployment Scope
We replaced our old InterTel PBX with a Fonality PBXtra VOIP system. We have an inhouse server supported by Fonality under contract. We use this as our only phone system at our main site and to connect to remote sites and users. We use the programmable call menu routing, routing groups, scheduler. We have operators use HUD to route calls. The web based controls are intuitive and easy to use requiring very training which we did ourselves.
Pros
  • Fonality support is very quick to respond to our calls and efficient at resolving them whether its an training/education issue or technical problems with our VOIP phones or server.
  • The HUD - Heads up display to see all of our calls, conferences etc and to be able to drap and drop to route calls is very useful.
  • The programmable "find me, follow me" feature is very useful for getting calls to our users who are not bound to a office desk extension, easily fowarding to their cell, home #'s on a schedule.
  • Programming the call menu to handle the voice prompts and routing is easy to set-up and manage
Cons
  • The annual cost of support is significant. We have very few calls into support as it is seldom needed. It would be nice if we could have the option to pay on a per call basis vs annual support contract.
Likelihood to Recommend
Fonality is well suited for companies with a small or no in house I.T. department as it is easy to install, set-up and manage. I am not sure how well it scales to companies with over 500 employees as I have not tried to use it in that environment. VOIP phones work best if your sites network switches support POE (power over ethernet).
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