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NetFortris (discontinued)

NetFortris (discontinued)
Formerly Fonality

Overview

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

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Learn from top reviewers

Play with the cloud (communication)

Rating: 7 out of 10
June 21, 2022
IncentivizedVetted ReviewVerified User
NetFortris solutions are creative, adaptive, and closely integrated, resulting in a single, end-to-end voice, data, video, and implementation architecture. NetFortris Unified ...
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Verified user
Analyst
NetFortris (discontinued)2 years of experience

Low-cost on premise IP PBX with less than stellar support

Rating: 5 out of 10
July 3, 2019
IncentivizedVetted ReviewVerified User
We are using NetFortris Fonality on-premise phone servers at a client office of about 40 users. This is backed by a traditional copper PRI to support the voice needs of a smal...
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Patrick Plaisance
Consultant - Information Technology
CTO (Chief Technical Officer)
Pachyderm Consulting
NetFortris (discontinued)10 years of experience

My year and a half with Fonality

Rating: 1 out of 10
September 28, 2018
Vetted ReviewVerified User
Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a tradi...
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Matthew Guerra
Employee - Other
Associate Attorney
Law Office of John J. Randall, IV
NetFortris (discontinued)1 year of experience

It truly is the Hud!

Rating: 10 out of 10
April 20, 2018
IncentivizedVetted ReviewVerified User
We use NetFortris to handle all of our calls, to allow us to transfer calls, pull calls, and monitor calls. It syncs with our Outlook contacts and allows us to communicate on ...
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Bill Boykin
Account Manager - Customer Service
Account resolution
Funding Metrics LLC
NetFortris (discontinued)3 years of experience

My happy experience with Fonality

Rating: 10 out of 10
July 5, 2017
IncentivizedVetted ReviewVerified User
We use Fonality to save every sensitive phone call we have. The whole company is using it. We share it in every business unit we have. One of the key functionalities for us is...
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Claudio Hoffer
Administrator - Information Technology
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.
NetFortris (discontinued)4 years of experience
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Pricing

View all pricing

Hybrid Premise Purchase

Varies

On Premise
Varies

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

NetFortris Product Spotlight - Comm-unity HUDWeb Demo

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.8
Avg 8.0

Call Management

Customized phone system settings

7.4
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

7.5
Avg 8.0

Mobile apps

Apps are compatible with mobile devices.

9
Avg 8.0
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Product Details

What is NetFortris (discontinued)?

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available. Customers of these products would be migrated to similar offerings from Sangoma, such as their cloud and on-premise UCaaS solutions.

NetFortris (discontinued) Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Heads Up Display (HUD) UC applications
  • Supported: 100+ Business Phone System Features
  • Supported: Softphone (Included)
  • Supported: Voicemail Transcription
  • Supported: Call Center Software (Built-in)
  • Supported: On Demand Recording / Record All
  • Supported: Paperless Fax / FaxLync
  • Supported: 24/7 Support

NetFortris (discontinued) Screenshots

Screenshot of Fonality's Heads Up Display (HUD) Web dashboard is home base for connecting with colleagues and customers.Screenshot of Chatting is easy in HUD as they are easily launched by hovering over a fellow user's avatar. Chats are also available within Groups and Conferences.Screenshot of Managers with Fonality's Advance Call Center license can Barge, Monitor, or Whisper with one click. Useful for training, customer insights, and quality assurance. Real-time call queue information is shown in the Dock area to the right.Screenshot of Every Fonality system comes with voicemail boxes for all users, but with optional Voicemail Transcription you'll never have to listen to a voicemail again. Transcribed voicemails are delivered in HUD and via email.

NetFortris (discontinued) Video

NetFortris (discontinued) Integrations

NetFortris (discontinued) Competitors

NetFortris (discontinued) Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal (99 countries and territories)
Supported LanguagesEnglish

Frequently Asked Questions

NetFortris, and the former Fonality, provided business phone systems using Polycom and Yealink IP phones. In 2022 the company was acquired by Sangoma. NetFortris and Fonality UCaaS and other services are no longer available.

8x8 Work, RingEX, and Vonage Business Communications are common alternatives for NetFortris (discontinued).

Reviewers rate Directory of employee names highest, with a score of 10.

The most common users of NetFortris (discontinued) are from Small Businesses (1-50 employees).

NetFortris (discontinued) Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)40%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(162)

Reviews

(1-5 of 31)

We all love Fonality at the company

Rating: 9 out of 10
Incentivized
December 23, 2015
RL
Raghuvir Lavari
Senior IT Manager
Signature Systems Group (Legal Services, 51-200 employees)
Vetted Review
Verified User
NetFortris (discontinued)
4 years of experience
View profile
Use Cases and Deployment Scope
Fonality is used as our in-house PBX using PRI Line which reduced major communication issues. It was necessary for our firm to succeed when customer service calls are high. It was used by the whole company as major step forward to improve customer communication and provide instant follow-up, and maintain our high compliance program with the next technology for a new generation.
Pros
  • Instant call log when customer calls and keeps history of what the call was for. Real time Chat within High privacy of the firm for internal document.
  • Customer relationship on your finger tip with all information that you need.
  • Crystal clear sound way better than ordinary hosted PBX.
  • Everyone loves Fonality because of the great integration with Salesforce.
Cons
  • Mobile communication or App
  • CTI development
  • Find me feature
Likelihood to Recommend
It has CTI integration with Salesforce and our in-house PBX.

Fair and Balanced

Rating: 5 out of 10
Incentivized
December 14, 2016
SB
Scott Braun
Director - Marketing & Sales
Tangible Solutions, Inc. (Information Technology and Services, 11-50 employees)
Vetted Review
Verified User
NetFortris (discontinued)
9 years of experience
View profile
Use Cases and Deployment Scope
We use Fonality as our primary telephone system for the entire company. It also supports our helpdesk operations so we have a call queue configured to distribute support calls.
Pros
  • The HUD application provides a great dashboard for seeing who is on the phone, who they are talking to as well as who is logged into the support queue.
  • The cloud deployment has proven to be pretty reliable and trouble free for remote employees using a traditional handset.
  • The administration console is pretty user friendly for managing the system.
Cons
  • The softphone options have not proven particularly reliable. The HUDweb application has some potential as far as a visual tool, but has just proven way too unreliable for everyday use. Would not recommend it for use. With that being said, a new softphone application is to be released on 12/16/16, so that may render use of HUDweb obsolete. Am hopeful the dedicated softphone application will prove worthy.
  • HUD Mobile is also less than an ideal solution. Not sure if the mobile OS is to blame for some of the disappointment, but having to run the mobile application in the foreground in order to receive calls is not really practical. Also, the design of the application is not very efficient as it's not obvious immediately how to get to the keypad and direct dialing an extension is not working for us. It does however make calls and can work, but it's more of a hassle than it's really worth. My remote sales team just uses their carrier minutes for calls.
  • The click to call feature while it has worked for us in the past, it has also caused issues with adding extra characters and logos in random areas of email messages, so our users have pretty much turned that feature off.
Likelihood to Recommend
I would recommend taking a look at Fonality for instances in which dedicated handsets will be the norm. Also if you have a relatively simple need for call queues, I think Fonality is definitely worth a look. For the moment, if you are looking to make use of softphones I would urge you to carefully test out the new app to make sure it works well enough. I think a dedicated softphone application will prove to be vastly more reliable than the HUDweb option, but time will tell. If you need a reliable and dependable mobile application, I'm not sure what Fonality currently offers will meet the need.

Fonality review of Voip and App

Rating: 5 out of 10
Incentivized
August 23, 2016
Verified User
Executive in Customer Service
Marketing and Advertising Company, 1-10 employees
Vetted Review
Verified User
NetFortris (discontinued)
5 years of experience
Use Cases and Deployment Scope
It is used throughout the company. It is used as a phone.
Pros
  • Voicemails are emailed
  • Voicemails can be accessed online
  • Interface works but is slow
Cons
  • Sometimes calls are very bad quality and clients can't hear me
  • Mobile app volume is really low
Likelihood to Recommend
It is good for any business, but call quality can be a concern.

Fonality consolidates multiple apps into one and saves us money

Rating: 10 out of 10
Incentivized
September 09, 2016
PM
Peter Mello
Software Developer
mTuitive (Computer Software, 11-50 employees)
Vetted Review
Verified User
NetFortris (discontinued)
1 year of experience
View profile
Use Cases and Deployment Scope
Our entire organization uses Fonality. We have remote users and use Fonality to communicate via extensions rather than calling their phone or them calling the main number as we did previously. We use the Chat module extensively and it has replaced the product we used previously. The conference line has been a tremendous benefit to us and linking that with an outside line makes it easy for us to get on calls with others outside the company. We also use the video conferencing feature (Zoom) and that has replaced another product that we used. We were always contending with each other to reserve the conference line we had before and now we each have our own. One of the features we hope to see is the ability to setup a call and have it repeat over some period of time.
Pros
  • Chat
  • Video Conferencing
  • Conference Calling
Cons
  • Repeat occurrences with Zoom
  • Do not display "missed call" to those that didn't pickup the call when a call comes in through the Blast group
Likelihood to Recommend
1. Remote users 2. Conference calling 3. Chat is great but could be improved to match features in other chat products

HUD dud

Rating: 7 out of 10
Incentivized
October 26, 2016
SB
Scott Berken
Senior Paralegal
Julian, Crowder & Shuster, P.C. (Law Practice, 11-50 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
We are a 3 attorney 8 support staff law firm that was using a 4 line PBX system that was maxed. This problem was compounded with a myriad of inefficiencies including the lack of a dynamic voicemail system, 5 local area codes with varying calling requirements and most importantly connecting clients to the attorney when they are out of the office, as well as, the inability to avoid using their personal cell number when calling clients.
Pros
  • The ability to move a call from your desk to your mobile phone almost seamlessly has been an effective tool for the staff.
  • The ease of accessing the recent call log. It assists us in logging accurate call times with our clients.
Cons
  • An identifier for parked calls. When multiple calls are parked, some type of numbering system would help.
  • Ability to merge Outlook contacts into the HUD.
  • Ability to put HUD mobile on vibrate.
Likelihood to Recommend
To be able to slide into a mobile office with ease has been a paradigm shift on how we manage our office communications.
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