Overview
What is Netomi?
Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance…
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- Premium Consulting/Integration Services
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Product Details
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- Tech Details
What is Netomi?
Netomi Integrations
Netomi Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
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Reviews
Community Insights
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- Pros
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Netomi's AI-powered chat tool has enabled businesses to solve complex issues and continuously improve their capabilities while saving time and money. By deflecting a significant number of calls from the contact center, the product has enhanced the guest experience and freed up agents to prioritize building more value for customers. Users have successfully automated answers to the top 60% of customer questions and issues while maintaining high-quality responses.
The natural language understanding (NLU) capabilities of Netomi's chat tool across over 100 languages gives users confidence when rolling out the AI to new regions. This feature has allowed businesses to scale support with ease by understanding customer needs and creating customized content. The product's analytics capabilities have also been beneficial in this regard, empowering users to understand customer needs accurately. Furthermore, Netomi's customer support automation has significantly reduced response times without requiring additional support agents, particularly during peak seasons, making it efficient and informative in providing fast replies to support questions and alleviating the workload for agents. These features have helped businesses save thousands of hours of agent time and reallocate resources previously used for live chat to email and phone support.
Intuitive UI: Several users have praised Netomi's intuitive and well-organized user interface. The design has made it easy for laymen to use, reducing the learning curve in implementing chatbots.
Outstanding Customer Support: Many reviewers have commended Netomi's customer support team, which was always available to help throughout the sales process, implementation, and launch of their product. The account representatives were accommodating and hands-on.
Effective AI: A significant number of users found that Netomi's AI was effective in handling spikes in ticket volume with ease. Training the AI to deflect and resolve thousands of tickets saved companies millions of dollars while allowing support teams to focus on more challenging issues.
Lack of Communication: Some users have expressed that there could be more communication around changes in the Netomi team to avoid confusion.
Limited Analytics Customization: Several reviewers felt that the analytics provided by Netomi are not detailed and customizable enough for their needs.
Time-Consuming Implementation Process: A few customers mentioned that the initial implementation and setup of Netomi takes quite a bit of time and attention, which can be difficult for small teams looking to see quick progress.