Name: Netop Live Guide
Rating: 8 (1 reviews)
Author: NetOp

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

AI Code Generation

Development

Board Management

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Environmental Health and Safety (EHS)

Internal Communications

Risk Management

Enterprise

Accounting

Anti-Money Laundering (AML)

Nonprofit Accounting

Subscription Management

Finance and Accounting

360 Degree Feedback Software

Applicant Tracking

Corporate Learning Management

Freelance Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Delivery Controllers (ADC)

Build Automation

Cloud Storage

Disaster Recovery

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Network Monitoring

Network Performance Monitoring

Object Storage

Output Management

Privileged Access Management

Rack Servers

Release Management

Server Management

Tape Storage

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Contact Management

Content Management

Email Marketing

Marketing Automation

Product Sampling

Search Engine Marketing (SEM)

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Auction Software

Customer Relationship Management (CRM)

Revenue Operations

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Database Security

GDPR Compliance

Security Orchestration, Automation and Response (SOAR)

Security

ID Card

Interior Design

Legal Case Management

Mobility as a Service

Nonprofit Advocacy

Nonprofit Fundraising

Vertical-Specific

small

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Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

Self Service

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Live Chat

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Likelihood to Renew

Support Rating

Zendesk Chat

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Gist

Usability

Chat Analytics and Reports

Chat history and transcripts

Chat reporting

Chat and web analytics

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Implementation Rating

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Live Guide is a live chat tool from Danish company Netop.

Top Rated 2023

large

Genesys Cloud CX (formerly PureCloud, Genesys Cloud) is a contact center application optimized for automatic call distribution, interactive voice response, email, social media, chat, and text/SMS. It is also a VoIP interconnect service provider.

Genesys Cloud CX 1 - Voice

Genesys Cloud CX 2 - Digital

Genesys Cloud CX 2 - Digital + Voice

Genesys Cloud CX 3 - Digital + WEM

Genesys Cloud CX 3 Digital + WEM + Voice

Genesys Cloud CX

Contact Center Software

Workforce Optimization (WFO)

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Automatic speech recognition (ASR)

Natural language processing for IVR

Communications forecasting

Email

Voice (phone)

VoIP

SMS/Text

Live chat channel

Co-browse

Screen-share

Social media channels

Mobile applications

Intelligent call routing

Chatbots

Genesys

Netop Live Guide

Live Chat Software allows website operators to interact directly with visitors on their websites, typically through some combination of instant messaging / chat, video, and survey forms.

Netop builds market-leading software for remotely accessing and supporting devices, managing classroom technology and serving customers online. Used by half of the Fortune 100, Netop’s secure remote access  and live chat solutions help businesses provide better customer service, reduce support costs and meet security and compliance standards. In addition, Netop’s Vision Classroom Management software empowers schools and teachers to maximize the use of technology for improved student achievement. <br><br>Netop is headquartered in Denmark and has offices in the United States, Romania and Switzerland. The company sells its solutions directly and through Netop business partners to public and private clients in more than 105 countries. <br>

NetOp

Chat Automation

Allows businesses and website owners to interact with visitors in real time through a chat box or webchat (video, SMS, messaging, etc) that can be customized for user experience optimization.

Real-time messaging

Refers to the functionality and usability of real-time chat messaging with customers and prospects.

Chat notifications

Alerts and reminders for chat requests, missed messages, appointments, etc.

Prospecting

The ability to identify, qualify, and segment prospects, as well as filter leads.

Chat-based scheduling

Enables customers and prospects to book and schedule meetings.

Ticketing system

Ticket form creation and routing to designated service representatives based on chat interactions.

Third-party integrations

Integrations with third-party software for CRM, scheduling, marketing automation, telecommunications, SMS, messaging, etc.

Chat widgets

Pop-up chat boxes that enable customizable greetings, canned responses, and interactions between customers and live agents or chatbots.

Chat sentiment analysis

Allows the software to gauge the level of customer satisfaction in chatbot, live chat, or virtual assistant conversations.

Chat transfer

The ability to transfer live interactions to different departments or agents.

Analytics and reporting on web visitors' activities and interactions with customer service representatives.

Enables users to visualize past conversations and notes.

Standard or customizable reports with user engagement metrics.

Analytics that enable the tracking of user website visits and chat box interactions.

Reviews

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Live Chat Software

Operating Systems	Unspecified
Mobile Application	No

Netop Live Guide

Overview

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Pricing

Netop Live Guide

What is Netop Live Guide?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Olark

What is Olark?

Genesys Cloud CX

What is Genesys Cloud CX?

Product Details

What is Netop Live Guide?

Netop Live Guide Technical Details

Comparisons

Compare with

Olark

LiveChat

Zendesk Chat

Gist

Genesys DX (discontinued)

Freshworks Customer Service Suite

Zoho SalesIQ

SnapEngage

Qualified

Reviews