NetSuite CRM

Overview

Reviews

NS Honestly

5
I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by …

NetSuite CRM Review

7
We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when …

Netsuite Tool Review

4
I have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers …

NetSuite Pushes Us Forward

7
We use NetSuite CRM across our entire organization. This is a must so that each touchpoint a client/potential client has with our company …
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Netsuite Review

9
It's being used by our Customer Care and Operations team. We use Netsuite to change orders, track orders, and keep a database of customer …
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NetSuite Sweet!

7
Netsuite CRM is used to manage leads, contacts, opportunities, and to prepare itemized quotations. It allows us to forecast and to track …
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Netsuite Review 2015

1
We have been using NetSuite across the organization since October 2011. Some of the problems that it addresses is that it's an all …
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Popular Features

View all 31 features

Customer data management / contact management (17)

8.7
87%

Workflow management (16)

8.3
83%

Territory management (16)

7.5
75%

Opportunity management (17)

6.7
67%

Reviewer Pros & Cons

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Pricing

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Netsuite

$999.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.6
76%

Customer Service & Support

7.6
76%

Marketing Automation

7.8
78%

CRM Project Management

8.4
84%

CRM Reporting & Analytics

7.9
79%

Customization

8.2
82%

Security

8.2
82%

Social CRM

7.0
70%

Integrations with 3rd-party Software

7.4
74%

Platform

6.3
63%

Product Details

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM Video

What is NetSuite CRM?

NetSuite CRM Integrations

NetSuite CRM Competitors

NetSuite CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.

What is NetSuite CRM's best feature?

Reviewers rate Reporting highest, with a score of 9.4.

Who uses NetSuite CRM?

The most common users of NetSuite CRM are from Mid-size Companies and the Information Technology & Services industry.

Reviews

(1-13 of 13)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
All CRM's have there good points and bad. I feel as though the success of implementing and utilizing a CRM comes down to having a dedicated resource to manage the system and mindshare from those that use it on a daily basis. Netsuite [CRM] can match up well with Salesforce and has much more capabilities than HubSpot.
Jeremy Stephens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
No one really knew what was going on with the account. Sales used different software as did professional services. Support case management had to be done in a third-party add-on.
Paul Mills | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Sales Logix and Business Works
Sales Logix is a contact management software, whereas Business Works is a financial type program. They're supposed to integrate with the other, but they didn't do that very well. We had to put in a lot of notes in Sales Logix in order to tie the two together, it was kind of a pain, but with NetSuite, it's all in one and the purchases are tied very well with the account, it's much cleaner.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • HubSpot and Harvest
There is an option to track workflow for each employee in NetSuite CRM and customize it a lot for company needs. There are multiple advanced reports that can be generated in this tool which may be required by the finance / admin / management team. These teams can also track due dates and accomplishments.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • QuickBooks Pro,Pardot Marketing Automation,DocuSign,Rackspace
Easily accessed from anywhere, strong security, suitable roles, superior data access despite very large data base, more features than the others, richer functionality, handles both accounting as well as CRM, reliable with very little downtime, and for basic functions is easily taught to new staff.