NetSuite CRM+ Reviews

71 Ratings
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Score 7.2 out of 100

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Reviews (1-10 of 10)

Anonymous | TrustRadius Reviewer
October 23, 2019

NetSuite CRM+ as an advanced software for client management

Score 8 out of 10
Vetted Review
Verified User
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Alternatives Considered

  • HubSpot and Harvest
There is an option to track workflow for each employee in NetSuite CRM and customize it a lot for company needs. There are multiple advanced reports that can be generated in this tool which may be required by the finance / admin / management team. These teams can also track due dates and accomplishments.
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Jeremy Stephens | TrustRadius Reviewer
August 06, 2018

As good a view of the customer as our team enters

Score 8 out of 10
Vetted Review
Verified User
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Alternatives Considered

No one really knew what was going on with the account. Sales used different software as did professional services. Support case management had to be done in a third-party add-on.
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Paul Mills | TrustRadius Reviewer
December 27, 2017

A great Database/Contact Management Program, NetSuite!

Score 8 out of 10
Vetted Review
Verified User
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Alternatives Considered

  • Sales Logix and Business Works
Sales Logix is a contact management software, whereas Business Works is a financial type program. They're supposed to integrate with the other, but they didn't do that very well. We had to put in a lot of notes in Sales Logix in order to tie the two together, it was kind of a pain, but with NetSuite, it's all in one and the purchases are tied very well with the account, it's much cleaner.
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Anonymous | TrustRadius Reviewer
February 01, 2015

Solid functionality in a powerful database.

Score 8 out of 10
Vetted Review
Verified User
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Alternatives Considered

  • QuickBooks Pro,Pardot Marketing Automation,DocuSign,Rackspace
Easily accessed from anywhere, strong security, suitable roles, superior data access despite very large data base, more features than the others, richer functionality, handles both accounting as well as CRM, reliable with very little downtime, and for basic functions is easily taught to new staff.
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Feature Scorecard Summary

Customer data management / contact management (14)
8.0
Workflow management (12)
6.6
Territory management (12)
6.3
Opportunity management (13)
7.6
Integration with email client (e.g., Outlook or Gmail) (11)
7.4
Contract management (9)
7.1
Quote & order management (10)
9.0
Interaction tracking (10)
7.1
Channel / partner relationship management (9)
8.8
Case management (8)
6.4
Call center management (8)
5.6
Help desk management (7)
7.6
Lead management (10)
8.2
Email marketing (9)
5.1
Task management (9)
7.1
Billing and invoicing management (7)
8.1
Reporting (6)
8.6
Forecasting (9)
6.8
Pipeline visualization (10)
7.0
Customizable reports (10)
6.5
Custom fields (12)
7.3
Custom objects (9)
8.0
Scripting environment (9)
6.1
API for custom integration (6)
7.1
Single sign-on capability (8)
8.5
Role-based user permissions (10)
9.0
Social data (2)
5.0
Social engagement (3)
6.0
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
6.2

About NetSuite CRM+

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM+ Integrations

NetSuite CRM+ Competitors

NetSuite CRM+ Technical Details

Operating Systems: Unspecified
Mobile Application:No