1. Home
  2. Customer Relationship Management (CRM) Software
  3. NetSuite CRM Reviews

NetSuite CRM Reviews

77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Do you work for this company? Learn how we help vendors

Show Filters

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.
February 05, 2015

NetSuite for CRM, ERP and Resource Planning

Stephanie Locke | TrustRadius Reviewer
Stephanie Locke
Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

6
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Read Stephanie Locke's full review
December 04, 2014

Given the choice to start over, I would choose an alternative.

Anonymous | TrustRadius Reviewer
Verified User
Score 1 out of 10
Vetted Review
Verified User
Review Source

Implementation Rating

3
Highly consider using a consultant for the implementation. Also be prepared to change your internal business processes to fit within NetSuite, as the opposite is much more difficult to maintain long-term.
Read this authenticated review

NetSuite CRM Scorecard Summary

Likelihood to Recommend (77)
6.9
Likelihood to Renew (10)
6.5
Usability (2)
7.0
Support Rating (5)
1.0
Online Training (2)
6.7
Implementation Rating (9)
5.9

Feature Scorecard Summary

Customer data management / contact management (14)
8.0
Workflow management (13)
7.5
Territory management (13)
7.5
Opportunity management (14)
8.0
Integration with email client (e.g., Outlook or Gmail) (12)
6.8
Contract management (9)
7.7
Quote & order management (11)
8.4
Interaction tracking (10)
7.1
Channel / partner relationship management (10)
7.3
Case management (9)
6.0
Call center management (9)
5.8
Help desk management (8)
6.0
Lead management (10)
8.9
Email marketing (9)
5.1
Task management (10)
6.9
Billing and invoicing management (8)
7.7
Reporting (6)
9.0
Forecasting (10)
7.0
Pipeline visualization (11)
7.0
Customizable reports (11)
7.0
Custom fields (12)
7.1
Custom objects (9)
8.0
Scripting environment (9)
6.0
API for custom integration (6)
7.1
Single sign-on capability (9)
8.5
Role-based user permissions (11)
8.7
Social data (3)
7.0
Social engagement (4)
6.7
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
6.8

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.
Categories:  Contact Management,  CPQ,  Sales Forecasting,  Customer Relationship Management (CRM)

NetSuite CRM Integrations

NetSuite CRM Competitors

NetSuite CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No