NetSuite CRM+ Reviews

70 Ratings
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Score 7.3 out of 100

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Stephanie Locke | TrustRadius Reviewer
February 05, 2015

NetSuite for CRM, ERP and Resource Planning

Score 8 out of 10
Vetted Review
Verified User
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Implementation Rating

6
I feel if we had had NetSuite Services do our implementation, we would have used much more of the out-of-box functionality and had Best Practices instituted sooner. I would not recommend an outside services provider for the initial implementation.
Read Stephanie Locke's full review

Feature Scorecard Summary

Customer data management / contact management (14)
8.0
Workflow management (12)
6.6
Territory management (12)
6.3
Opportunity management (13)
7.5
Integration with email client (e.g., Outlook or Gmail) (11)
7.1
Contract management (9)
7.1
Quote & order management (10)
9.0
Interaction tracking (10)
7.1
Channel / partner relationship management (9)
8.7
Case management (8)
6.5
Call center management (8)
5.8
Help desk management (7)
7.6
Lead management (10)
7.9
Email marketing (9)
5.1
Task management (9)
7.1
Billing and invoicing management (7)
8.1
Reporting (6)
8.6
Forecasting (9)
6.8
Pipeline visualization (10)
7.0
Customizable reports (10)
6.6
Custom fields (12)
7.5
Custom objects (9)
8.0
Scripting environment (9)
6.2
API for custom integration (6)
7.1
Single sign-on capability (8)
8.5
Role-based user permissions (10)
8.9
Social data (2)
5.0
Social engagement (3)
6.0
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
6.0

About NetSuite CRM+

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM+ Integrations

NetSuite CRM+ Competitors

NetSuite CRM+ Technical Details

Operating Systems: Unspecified
Mobile Application:No