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NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.NetSuite can be a good asset if put in the proper environmentNetSuite CRM+ is our CRM and it is utilized for legacy accounts still at this time.,It allows for a great record of events on tasks and customer profiles. It has seamless integration with our Professional services team to track cases. Has a search function that is pretty accurate.,It is behind on technology and seems to run a bit slow compared to Salesforce. The search helps, but it seems it has to be a detailed description (it is not very intuitive). The menu is hard to read and is not user-friendly.,7,Recently it has slowed us down, as it is hard to get information in and out between it and our other systems.,Salesforce Lightning Platform,MindTickle, Seismic, Adaptive Insights, a Workday companyA great Database/Contact Management Program, NetSuite!We use NetSuite for our whole database, keeping track of customers, contacts, products sold, orders placed, finances for customers. If the data in NetSuite is incorrect, it causes issues in the whole order process. It is a great central tool to house all our customer data when NetSuite goes down, our company is crippled.,NetSuite is a good central location to retain customer information, from contacts to company address NetSuite helps us maintain customer purchases, what products they've purchased. NetSuite helps us to maintains records of customer's transactions, sales orders, PO's, order process.,NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite. If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.,8,I really don't have much experience with ROI. I'm not in a role that I have anything to do with that. I would say that as we've been using NetSuite since 2007, we've achieved the return on our investment with NetSuite. I do know that NetSuite has helped us take better care of our information, prior to NetSuite, we used two different programs to do what NetSuite does, so that's much more convenient.,Sales Logix and Business Works,Citrix ShareFile, Microsoft Exchange, Camtasia, Microsoft Office 365Netsuite Tool ReviewI have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers we work with. We can see the add-on features they own for the modules see who the contacts are and billing information.,Contact information Support case information,It is really slow in terms of toggling from one page to another. You are logged out automatically after a certain time even if you are using it. There is no option to keep logged in.,4,Salesforce.com and Zoho CRM,GoldMine, Microsoft Office 365NetSuite CRM: A powerful tool to maintain and analyze all your lead and customer recordsMy company uses NetSuite CRM in Sales, Marketing, Support, Accounting, and Fulfillment. NetSuite is a massive product and solves an endless amount of problems for our business. In my department (Marketing), NetSuite is used to record all interactions with all contacts such as their lead status, lead source, business information, sales region, and so forth, which we then use in various ways to market to those contacts.,NetSuite integrates with our marketing automation software (Pardot). This is extremely helpful in connecting key information between the two solutions to gain more insight. Tons of data. Each NetSuite record has every field you could ever think of to record data and if it doesn't you can add new custom fields. Being able to have unlimited contact data becomes more and more important as your company grows and you fine tune how you want to market to companies. Dashboard. Most solutions have a dashboard, so this isn't a key difference, but it's always nice to have and something that I always find useful and makes finding my most key data easy.,I really dislike the way NetSuite displays drop-down menus. There are too many extra clicks to find what you are looking for and this slows down my workflow. NetSuite's email builder is too basic and could really use a more modern interface and tools. We sometimes have problems with variable text not displaying the correct information.,7,It's hard to say because NetSuite CRM definitely solves a business challenge for us, but we (Marketing) have no way of tracking ROI. It's more of a tool you just have to have regardless.,Pardot, Vidyard, BrightEdgeNetsuite ReviewIt's being used by our Customer Care and Operations team. We use Netsuite to change orders, track orders, and keep a database of customer profiles.,easy to navigate and learn as a first timer easy to change orders and write notes which help with efficient work flow in the team helps keep track of customer profiles easily,Wish it was easier to change addresses and spot tracking #s faster It tends to load very slow sometimes. Takes a few seconds to save changes wish it has an automated system where it won't let you create duplicate profiles (will automatically recognize there are duplicates),9,able to have better customer service, more efficiency as a company because different teams can work via the platform there's not much trouble shooting with Netsuite so it has increased the work flow efficiency the only down side is that it's sometimes too manual,Trendkite,Zendesk, TrendKite, Mention
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NetSuite CRM+
64 Ratings
Score 7.5 out of 101
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NetSuite CRM+ Reviews

NetSuite CRM+
64 Ratings
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Score 7.5 out of 101

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Feature Scorecard Summary

Customer data management / contact management (13)
8.1
Workflow management (11)
6.2
Territory management (12)
6.7
Opportunity management (12)
7.2
Integration with email client (e.g., Outlook or Gmail) (10)
5.2
Contract management (8)
5.5
Quote & order management (9)
9.4
Interaction tracking (10)
7.2
Channel / partner relationship management (8)
5.4
Case management (8)
6.9
Call center management (8)
6.1
Help desk management (7)
7.1
Lead management (9)
6.1
Email marketing (9)
5.3
Task management (8)
6.5
Billing and invoicing management (6)
7.8
Reporting (5)
7.8
Forecasting (9)
6.8
Pipeline visualization (10)
6.9
Customizable reports (10)
7.2
Custom fields (12)
8.2
Custom objects (9)
7.9
Scripting environment (9)
6.9
API for custom integration (6)
7.2
Single sign-on capability (7)
6.8
Role-based user permissions (9)
8.6
Social data (2)
5.0
Social engagement (3)
5.7
Marketing automation (9)
7.2
Compensation management (5)
6.9
Mobile access (9)
5.6

About NetSuite CRM+

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM+ Integrations

NetSuite CRM+ Competitors

NetSuite CRM+ Technical Details

Operating Systems: Unspecified
Mobile Application:No