NetSuite CRM+ Reviews

65 Ratings
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Score 7.5 out of 101

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Reviews (1-14 of 14)

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Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

My organisation uses NetSuite for project management and customer relationship management purposes to have full view on all clients all the time. We input client data from the lead generation phase though signing the purchase order until the integration is finalised and then we propose the next product which starts the process again.
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Jeremy Stephens profile photo
Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

NetSuite is used across both of our subsidiaries for Customer Support and Success, Professional Services, Education Services, Implementation Services, Sales and Finance. It allows us to have near a 360 degree view of the customer. Alerts are set up to allow account owners and executives to see trends and updates on at-risk customers.
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Paul Mills profile photo
Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We use NetSuite for our whole database, keeping track of customers, contacts, products sold, orders placed, finances for customers. If the data in NetSuite is incorrect, it causes issues in the whole order process. It is a great central tool to house all our customer data when NetSuite goes down, our company is crippled.
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Kevin Simms profile photo
Score 6 out of 10
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Verified User
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Use Cases and Deployment Scope

We use NetSuite mainly for managing and reporting on leads, prospects and customers through the lifecycle. Integrated with marketing automation it is the record of truth for our inbound/outbound marketing activities. Also use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. Also used for task and case management in parts of the organization.
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Score 7 out of 10
Vetted Review
Reseller
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Use Cases and Deployment Scope

We use NetSuite CRM across our entire organization. This is a must so that each touchpoint a client/potential client has with our company can be supported by the same data sets and tell the same story. Each person who interacts does so with the data needed to 'own' their interaction and provide the best possible communications with the client.
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Benny Luera profile photo
February 14, 2017

Netsuite Tool Review

Score 4 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

I have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers we work with. We can see the add-on features they own for the modules see who the contacts are and billing information.
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Billy Barker profile photo
Score 7 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

My company uses NetSuite CRM in Sales, Marketing, Support, Accounting, and Fulfillment. NetSuite is a massive product and solves an endless amount of problems for our business. In my department (Marketing), NetSuite is used to record all interactions with all contacts such as their lead status, lead source, business information, sales region, and so forth, which we then use in various ways to market to those contacts.
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March 18, 2016

Netsuite Review

Score 9 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

It's being used by our Customer Care and Operations team. We use Netsuite to change orders, track orders, and keep a database of customer profiles.
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October 09, 2015

NetSuite Sweet!

Score 7 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Netsuite CRM is used to manage leads, contacts, opportunities, and to prepare itemized quotations. It allows us to forecast and to track activity and quantity of work among our sales directors. We also manage our cases and support issues in NetSuite CRM.
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February 06, 2015

Netsuite Review 2015

Score 1 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

We have been using NetSuite across the organization since October 2011. Some of the problems that it addresses is that it's an all inclusive suite that connects the organization together when it works properly.
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Score 8 out of 10
Vetted Review
Verified User
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Use Cases and Deployment Scope

Used as CRM by entire sales team and marketing group. Used for forecasting revenue. Also used for by all accounting staff for invoicing and financial functions. Used for reporting to parent company.
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Feature Scorecard Summary

Customer data management / contact management (14)
8.1
Workflow management (12)
6.7
Territory management (12)
6.6
Opportunity management (13)
7.6
Integration with email client (e.g., Outlook or Gmail) (11)
6.5
Contract management (9)
7.0
Quote & order management (10)
9.1
Interaction tracking (10)
7.2
Channel / partner relationship management (9)
8.1
Case management (8)
6.8
Call center management (8)
6.1
Help desk management (7)
7.3
Lead management (10)
7.3
Email marketing (9)
5.2
Task management (9)
7.2
Billing and invoicing management (7)
8.2
Reporting (6)
8.6
Forecasting (9)
6.8
Pipeline visualization (10)
6.9
Customizable reports (10)
6.9
Custom fields (12)
7.9
Custom objects (9)
7.9
Scripting environment (9)
6.6
API for custom integration (6)
7.2
Single sign-on capability (8)
8.2
Role-based user permissions (10)
8.9
Social data (2)
5.0
Social engagement (3)
5.8
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
5.6

About NetSuite CRM+

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM+ Integrations

NetSuite CRM+ Competitors

NetSuite CRM+ Technical Details

Operating Systems: Unspecified
Mobile Application:No