NetSuite CRM

Overview

Reviews

NS Honestly

5
I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by …

NetSuite CRM Review

7
We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when …

Netsuite Tool Review

4
I have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers …

NetSuite Pushes Us Forward

7
We use NetSuite CRM across our entire organization. This is a must so that each touchpoint a client/potential client has with our company …
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Netsuite Review

9
It's being used by our Customer Care and Operations team. We use Netsuite to change orders, track orders, and keep a database of customer …
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NetSuite Sweet!

7
Netsuite CRM is used to manage leads, contacts, opportunities, and to prepare itemized quotations. It allows us to forecast and to track …
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Netsuite Review 2015

1
We have been using NetSuite across the organization since October 2011. Some of the problems that it addresses is that it's an all …
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Popular Features

View all 31 features

Customer data management / contact management (17)

8.7
87%

Workflow management (16)

8.3
83%

Territory management (16)

7.5
75%

Opportunity management (17)

6.7
67%

Reviewer Pros & Cons

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Pricing

View all pricing

Netsuite

$999.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

Sales Force Automation

7.6
76%

Customer Service & Support

7.6
76%

Marketing Automation

7.8
78%

CRM Project Management

8.4
84%

CRM Reporting & Analytics

7.9
79%

Customization

8.2
82%

Security

8.2
82%

Social CRM

7.0
70%

Integrations with 3rd-party Software

7.4
74%

Platform

6.3
63%

Product Details

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM Video

What is NetSuite CRM?

NetSuite CRM Integrations

NetSuite CRM Competitors

NetSuite CRM Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Alternatives

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Frequently Asked Questions

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.

What is NetSuite CRM's best feature?

Reviewers rate Reporting highest, with a score of 9.4.

Who uses NetSuite CRM?

The most common users of NetSuite CRM are from Mid-size Companies and the Information Technology & Services industry.

Reviews

(1-18 of 18)
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October 14, 2021

NS Honestly

Rafael Arias | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
I used NetSuite CRM to manage users, their expenses, and managers. Much of what I currently do is provide support to multiple employees by assisting with log-in problems, new users registration and processing hours for many of our intern workers. I have also completed several different templates to easy the workload of creating new users in the future.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've been using NetSuite CRM for almost 3 years now. Over the past 1, our team has really revamped the CRM to let our internal sales team do amazing work through automation. One of my favorite small customizations was a workflow that creates a follow up task in NetSuite when a customer's contract is 1 month from expiring. The other great feature we added was to be able to have a report of all the customers in the last 10, 20, and 30 days that have not had a status change if they are in an active pipeline. We switched from Hubspot to NetSuite CRM because all the rest of our data already lives in NetSuite so it makes sense to leverage the automation tools in the ERP for the CRM as well.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We utilize NetSuite [CRM] for CRM, ERP, as well as Marketing purposes. It is being used across the entire organization and is a critical component for our day to day business. Sales uses it for managing customer information and interaction instances. Marketing uses it for email campaigns. Order administration uses it for purchasing and invoicing.
November 26, 2020

NetSuite CRM Review

Score 7 out of 10
Vetted Review
Verified User
Review Source
We use NetSuite CRM for customer support when issuing a warranty replacement for one client. NetSuite CRM has been very useful to us when we are setting up warranty work for customers. NetSuite CRM enables us to properly categorize the warranty replacements so they do not reflect a sale. We are also able to set up warranty replacement parts for specific items that pulls directly from inventory not available to the public.
Jeremy Stephens | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
NetSuite is used across both of our subsidiaries for Customer Support and Success, Professional Services, Education Services, Implementation Services, Sales and Finance. It allows us to have near a 360 degree view of the customer. Alerts are set up to allow account owners and executives to see trends and updates on at-risk customers.
Paul Mills | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use NetSuite for our whole database, keeping track of customers, contacts, products sold, orders placed, finances for customers. If the data in NetSuite is incorrect, it causes issues in the whole order process. It is a great central tool to house all our customer data when NetSuite goes down, our company is crippled.
Kevin Simms | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
We use NetSuite mainly for managing and reporting on leads, prospects and customers through the lifecycle. Integrated with marketing automation it is the record of truth for our inbound/outbound marketing activities. Also use it for purchase orders and sales transactions as well as pipeline tracking and forecasting. Also used for task and case management in parts of the organization.
February 14, 2017

Netsuite Tool Review

Benny Luera | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
I have access to NetSuite as part of the tools the software developer we work with provides so we can access information on the customers we work with. We can see the add-on features they own for the modules see who the contacts are and billing information.
Billy Barker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
My company uses NetSuite CRM in Sales, Marketing, Support, Accounting, and Fulfillment. NetSuite is a massive product and solves an endless amount of problems for our business. In my department (Marketing), NetSuite is used to record all interactions with all contacts such as their lead status, lead source, business information, sales region, and so forth, which we then use in various ways to market to those contacts.
Score 8 out of 10
Vetted Review
Verified User
Review Source
My organisation uses NetSuite for project management and customer relationship management purposes to have full view on all clients all the time. We input client data from the lead generation phase though signing the purchase order until the integration is finalised and then we propose the next product which starts the process again.
Stephanie Locke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It is being used by our entire organization, except for HR. It helps us to have a consistent, cohesive system for the company. Everyone can have the visibility they need in order to do their jobs everyday, and there's no disconnect.
Score 7 out of 10
Vetted Review
Reseller
Review Source
We use NetSuite CRM across our entire organization. This is a must so that each touchpoint a client/potential client has with our company can be supported by the same data sets and tell the same story. Each person who interacts does so with the data needed to 'own' their interaction and provide the best possible communications with the client.
October 09, 2015

NetSuite Sweet!

Score 7 out of 10
Vetted Review
Verified User
Review Source
Netsuite CRM is used to manage leads, contacts, opportunities, and to prepare itemized quotations. It allows us to forecast and to track activity and quantity of work among our sales directors. We also manage our cases and support issues in NetSuite CRM.