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NetSuite CRM Reviews

77 Ratings
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Score 6.9 out of 100

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Reviews (1-3 of 3)

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December 04, 2014

Given the choice to start over, I would choose an alternative.

Anonymous | TrustRadius Reviewer
Verified User
Score 1 out of 10
Vetted Review
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Support Rating

3
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Read this authenticated review

NetSuite CRM Scorecard Summary

Likelihood to Recommend (77)
6.9
Likelihood to Renew (10)
6.5
Usability (2)
7.0
Support Rating (5)
1.0
Online Training (2)
6.7
Implementation Rating (9)
5.9

Feature Scorecard Summary

Customer data management / contact management (14)
8.0
Workflow management (13)
7.5
Territory management (13)
7.5
Opportunity management (14)
8.0
Integration with email client (e.g., Outlook or Gmail) (12)
6.8
Contract management (9)
7.7
Quote & order management (11)
8.4
Interaction tracking (10)
7.1
Channel / partner relationship management (10)
7.3
Case management (9)
6.0
Call center management (9)
5.8
Help desk management (8)
6.0
Lead management (10)
8.9
Email marketing (9)
5.1
Task management (10)
6.9
Billing and invoicing management (8)
7.7
Reporting (6)
9.0
Forecasting (10)
7.0
Pipeline visualization (11)
7.0
Customizable reports (11)
7.0
Custom fields (12)
7.1
Custom objects (9)
8.0
Scripting environment (9)
6.0
API for custom integration (6)
7.1
Single sign-on capability (9)
8.5
Role-based user permissions (11)
8.7
Social data (3)
7.0
Social engagement (4)
6.7
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
6.8

What is NetSuite CRM?

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.
Categories:  Contact Management,  CPQ,  Sales Forecasting,  Customer Relationship Management (CRM)

NetSuite CRM Integrations

NetSuite CRM Competitors

NetSuite CRM Technical Details

Operating Systems: Unspecified
Mobile Application:No