NetSuite CRM+ Reviews

69 Ratings
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Score 7.5 out of 100

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Reviews (1-4 of 4)

Stephanie Locke profile photo
Score 8 out of 10
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Implementation Details / Implementation Partner

  • Professional services company
360 Cloud Solutions. Initially, it was good, but over time we realized there were so many customizations that we did not need. Out of the box functionality would have provided us better value and easier adoption. 360 also did not always have Best Practices to impart and would defer to what we wanted, when we asked for Best Practices so we could get the most use out of our system.

We ended up using NetSuite Professional Services at a later date for updated guidance and functionality Best Practices. They were phenomenal!
Read Stephanie Locke's full review

Feature Scorecard Summary

Customer data management / contact management (14)
8.0
Workflow management (12)
6.6
Territory management (12)
6.5
Opportunity management (13)
7.5
Integration with email client (e.g., Outlook or Gmail) (11)
6.8
Contract management (9)
7.0
Quote & order management (10)
9.1
Interaction tracking (10)
7.2
Channel / partner relationship management (9)
8.5
Case management (8)
6.7
Call center management (8)
6.0
Help desk management (7)
7.5
Lead management (10)
7.5
Email marketing (9)
5.2
Task management (9)
7.2
Billing and invoicing management (7)
8.1
Reporting (6)
8.6
Forecasting (9)
6.8
Pipeline visualization (10)
7.0
Customizable reports (10)
6.7
Custom fields (12)
7.7
Custom objects (9)
8.0
Scripting environment (9)
6.3
API for custom integration (6)
7.2
Single sign-on capability (8)
8.3
Role-based user permissions (10)
8.9
Social data (2)
5.0
Social engagement (3)
5.9
Marketing automation (9)
7.1
Compensation management (5)
6.9
Mobile access (9)
5.7

About NetSuite CRM+

NetSuite CRM is built on the same code base as the NetSuite ERP product and is usually used by customers who are already using NetSuite for ERP/Accounting.
In addition to standard customer relationship management and partner relationship management CRM features, it includes sales force automation and sales performance management features like opportunity management, quote and order management, sales forecasting, and incentive compensation management.

NetSuite CRM+ Integrations

NetSuite CRM+ Competitors

NetSuite CRM+ Technical Details

Operating Systems: Unspecified
Mobile Application:No