Netsuite for Nonprofits Reviews

5 Ratings
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Score 7.0 out of 100

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Reviews (1-2 of 2)

Anonymous | TrustRadius Reviewer
December 02, 2018

NetSuite provides us with powerful, real-time reports

Score 9 out of 10
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We combined 4 separate systems into one when we implemented NetSuite, impacting 4 out of our 5 departments. With our CRM, ERP, and Marketing all in one system, we can now see client progress, donor involvement, and benefit from powerful reporting with real-time data.
  • Our highly-customized approval routing for expense reports creates ease and flexibility for our accounting department.
  • Using the non-profit features, we are now able to track donations at both the household and individual levels. Having the option to run donor reports on a single person or on the whole household has cut down lots of hours that was spent on manual data manipulation.
  • With financial segmentation, we can easily track expenses by location, department, and grants.
  • The last department in our organization that we haven't been able to implement into NetSuite is out Volunteer department. The system we currently use for Volunteers to login and track their hours allows them to have a free user license. So far, we have not been able to find a way for NetSuite to do these things for us. We would love for a future portal to be created for our 200+ Volunteers to login and have accessibility to their hours without having to pay for them to all have licenses.
  • For reporting - we would like to be able to join to more than one level above or below the record the search/report is built on. It's been frustrating at times that we cannot pull in data off another custom record into a search or report.
  • We have found the Outlook-NetSuite integration has been less than desirable for us. Although emails do integrate, calendar events do not. Currently, many of our employees have to track appointments with Customers in both their Outlook and NetSuite calendars.
For small-medium sized non-profits I think NetSuite for Nonprofits is a great solution! For a larger organization, with multiple locations, the Household and Individual records start taking up a lot of room, so I could see a subsidiary account being necessary for easier system navigation.
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Anonymous | TrustRadius Reviewer
December 02, 2018

NetSuite Did Not Deliver. Very Disappointed.

Score 1 out of 10
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We selected NetSuite for it's multi-departmental platform - tying Development to Accounting. We believed it would have a robust CRM and an adequate accounting an financial interface. Development records gifts and maintains donor data, including performance attendance. Accounting tracks normal revenue and expenditures, fixed assets, a campaign and multiple programs.
  • It appears to be designed for manufacturing sales.
  • It does NOT have a fully-functional CRM. We cannot readily see donor data in on easy place.
  • The layout of the budget doesn't lock column and row headers, so you cannot see the cell you're entering budget values.
  • There are too many challenges to note. We have tried working with their support team, and they were unable to fix the many, many problems we were having. It was that interaction that helped solidify the decision to find a different CRM and Accounting solution(s).
Perhaps VERY small, one-program non-profits would be able to use it adequately. We have 20,000 ticket buyers annually that we would like to capture. We have multiple performances which are tracked by "class" or "job".
Our donor list must be updated continuously, with accurate information. The de-dupe, sort, and search features do not work well. There is no "find" like you would have in QuickBooks or other software if you want to search for an amount of a transaction.
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Netsuite for Nonprofits Scorecard Summary

About Netsuite for Nonprofits

Netsuite offers a SuiteSuccess deployment for nonprofit entities, supporting constituent management and fundraising, nonprofit accounting and grant management, and related features. Netsuite for Nonprofits is designed as an end-to-end platform for nonprofits.

Netsuite for Nonprofits Technical Details

Operating Systems: Unspecified
Mobile Application:No