Overview
What is OpenAir PSA?
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
A Monster Software for your Company.
Not a flexible platform - terrible reporting UI - would not recommend for anything beyond PSA basics
Excellent Project Management Tool and Time Tracking!
OpenAir in Professional Services
Good for time tracking and projects/resources management
Scalable project, time and expense resource
All-in-one business forecasting and time tracking tool
OpenAir is the PM and Resourcing Tool You Need
NetSuite OpenAir PSA Review
Resource & Project Management Dream
OpenAir does the Job
Good PSA for simple use with a pleasant UI but challenges for more robust project detail management and reporting
OpenAir -- Energetic, open-minded leadership; Most flexible PSA meets our detailed needs
Great for professional services organizations
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Task Management (15)8.080%
- Resource Management (15)7.575%
- Budget and Expense Management (14)7.575%
- Timesheet Tracking (14)7.070%
Pricing
What is OpenAir PSA?
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
4 people also want pricing
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Features
Project Management
Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation
- 8Task Management(15) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 7.5Resource Management(15) Ratings
Resource management is workload planning to maximize resources.
- 8Gantt Charts(9) Ratings
Gantt charts are charts that show tasks or events along the y-axis displayed against time along the x-axis.
- 6Scheduling(12) Ratings
Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.
- 6Workflow Automation(9) Ratings
Workflow automation is the ability to route work requests along an approval process automatically.
- 8Team Collaboration(12) Ratings
Team collaboration capabilities let team members work directly with each other and provide team updates.
- 6Support for Agile Methodology(7) Ratings
Agile is a time boxed, iterative approach to development that builds software incrementally instead of trying to deliver it all at once near the end.
- 7Support for Waterfall Methodology(8) Ratings
Waterfall methodology is a tradition development method that is linear and sequential.
- 8.5Document Management(6) Ratings
Document management provides for centralized management of all project documents.
- 7Email integration(9) Ratings
Email integration allows work requests to be made directly from email.
- 7.5Mobile Access(12) Ratings
Mobile access is the ability to access the software from a smartphone or tablet.
- 7Timesheet Tracking(14) Ratings
Timesheet tracking is the ability to track all billable and non-billable hours for each project.
- 8Change request and Case Management(10) Ratings
Change request and change management enables tracking of all customer requests including priority and timeframe.
- 7.5Budget and Expense Management(14) Ratings
Budget and expense management provides the capability to track all expenses by employee or department and link them back to department. It also enables hourly rates to be set.
Professional Services Automation
Features that support professional services organizations
- 8Quotes/estimates(5) Ratings
Ability to create, manage and send project fee proposals to customers
- 9Invoicing(7) Ratings
Ability to create, manage and send invoices to clients during or after completion of a project
- 8.5Project & financial reporting(9) Ratings
Ability to analyze project and financial data based on custom criteria to gather insights and improve business performance
- 9Integration with accounting software(7) Ratings
Real-time, two-way sync with accounting or financial software to facilitate project and financial reporting
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is OpenAir PSA?
Pricing is variable though a free demo is available. 24/7 live support is available to help with implementation, and paid courses and consulting are also available.
OpenAir PSA Video
OpenAir PSA Competitors
OpenAir PSA Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(49)Attribute Ratings
- 8.2Likelihood to Renew7 ratings
- 10Availability3 ratings
- 9Performance3 ratings
- 9.4Usability4 ratings
- 5.5Support Rating6 ratings
- 10In-Person Training2 ratings
- 10Implementation Rating2 ratings
- 8Configurability2 ratings
- 10Product Scalability2 ratings
- 10Ease of integration2 ratings
- 10Vendor pre-sale2 ratings
- 10Vendor post-sale2 ratings
Reviews
(1-4 of 4)Resource & Project Management Dream
- Time Tracking
- Expense Tracking
- Resource Management
- Deliverable Management
- Reporting
- N/A
- Task Management
- 100%10.0
- Resource Management
- 100%10.0
- Gantt Charts
- N/AN/A
- Scheduling
- N/AN/A
- Workflow Automation
- N/AN/A
- Team Collaboration
- N/AN/A
- Support for Agile Methodology
- N/AN/A
- Support for Waterfall Methodology
- N/AN/A
- Document Management
- N/AN/A
- Email integration
- N/AN/A
- Mobile Access
- 80%8.0
- Timesheet Tracking
- 100%10.0
- Change request and Case Management
- N/AN/A
- Budget and Expense Management
- 100%10.0
- Quotes/estimates
- N/AN/A
- Invoicing
- N/AN/A
- Project & financial reporting
- 100%10.0
- Integration with accounting software
- 100%10.0
- Keep track of open deliverables
- Report on trend data
- Keep track of resources/ employees
- Manage schedules
We used to use QuickArrow which went end of life at the end of 2009.
We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.
Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
- Time Management
- Expense Management
- Resource Management
- Project Management
- Supplemental HR tool
- Unsure
- Product Features
- Product Usability
- Implemented in-house
- User acceptance
- Migrating good data from the old PSA
- Self-taught
- Reporting
- Schedule Exceptions: Time Off
- NetSuite
- SalesForce
- N/A
- File import/export
- API (e.g. SOAP or REST)
- Easier reporting
- Not sure
OpenAir -- Energetic, open-minded leadership; Most flexible PSA meets our detailed needs
- OpenAir demos really well and NetSuite prefers early consultation to be product-agnostic. They encourage clients to share specific needs they require in a PSA application. They then take on the ownership of making those configurations and setting up the application to be successful (per your requirements) from the start. Take time to work backwards in preparation for implementation. Outline the reports you need, then identify the specific value fields needed to create the desired outputs. The OpenAir consultant can then educate how this will be accomplished within the application.
- As legacy QuickArrow users, we were encouraged to implement OpenAir because it's the natural migration path. OpenAir made transfering our data easy with minimal adjustments. OpenAir helped us recreate our legacy reports using the appropriate new field values. While not every report could be replicated, we came "close enough" for our business needs.
- When you inquire if OpenAir can do something, the reply is always "Yes." The application is so flexible (almost too flexible), which makes fielding executive managment requests much more easy than within our former application, QuickArrow.
- The integration with Salesforce.com saves us a significant amount of time as we set up similar projects leveraging pre-created templates. After working with our references (more-so than our OpenAir consultant unfortunately) we were able to tailor this configuration to meet our needs perfectly. While this took a bit of technical collaboration on our end, this was an easy way to reduce our day-to-day manual effort.
- OpenAir dashboards allow executive management to have the information they need at their fingertips. They can tailor the dashboard reports to reflect their KPI interests and access the reports when they need them 24/7/365. While this takes a bit of effort to set-up a good starting point for all interested executives, the education enables them access information independently vs relying on reporting specialists or administrators for report outputs. As an administrator, take time to invest time in this area, as it empowers others and reduces reporting requests.
- OpenAir reviews enhancement requests often and they can be incorporated into the product quickly. When negotiating our contract, they were missing a have-to-have criteria element. Upon our contract signing, the product supported our criteria fully. When talking with other OpenAir customers, there are multiple examples supporting this strength!
- NetSuite conferences are fully of energy, offer great key note speakers, and offer opportunities to have conversations with OpenAir, open-minded leaders. This group is focused on the customer experience and are eager to hear (and best of all incorporate) customer feedback. This dynamic team is full of energy at all levels of the organization. A very genuine company where anyone would be proud to hold a role.
- Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
- Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
- During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
- OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
- The Salesforce.com / OpenAir Integration reduces project creation manual entry effort by 50%, leveraging pre-created project templates.
- The resource scheduling takes longer than within QuickArrow, as there are more clicks involved to set up scheduling specifics and double-checking your work. Accurate schedules make or break our utilization, so we are OK with spending time in this area. OpenAir does offer a feature to transfer a pre-created schedule from one resource to another. This is our favorite time-saver, specifically helpful when back-up employees are needed to cover for leave on complex projects.
- Please know that when considering all the PSA solutions out there, an application is only as good as technology. It's up to you, the admin, to configurate it to meet the needs of your business. Technology alone is useless...take time to become educated and share those details with internal stakeholders. Make wise decisions and document them. We believe OpenAir is the best PSA on the market, when compared to competitors in 2013. Good luck making your decision, working backwards from reporting to achieve the best success.
- Implemented in-house
- Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
- Tasks are easily designed to automate processes in your business workflow.
- OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
- OpenAir has a very dated interface making it unappealing from a look and feel standpoint.
- Much of the placement of features seems unintuitive. OpenAir is feature rich but more thought could be put into their user experience.
- OpenAir generally just feels complicated for the first month you use it. To perform certain administrative tasks you have to navigate to unintuitive places. I'd like to see the administration more centrally located in its design.
- Task Management
- 80%8.0
- Resource Management
- 80%8.0
- Gantt Charts
- 90%9.0
- Scheduling
- 80%8.0
- Workflow Automation
- 80%8.0
- Team Collaboration
- 80%8.0
- Support for Agile Methodology
- 70%7.0
- Support for Waterfall Methodology
- N/AN/A
- Document Management
- 50%5.0
- Email integration
- 60%6.0
- Mobile Access
- 40%4.0
- Timesheet Tracking
- 90%9.0
- Change request and Case Management
- 50%5.0
- Budget and Expense Management
- 80%8.0
- Linking of our Salesforce to post sales professional services.
- Real-Time post sales project status.
- Linking of our professional services and billing systems for time and resource management.
- Timesheets
- Tasks
- Creating users
- Custom fields
- Changing what is displayed on a particular layout
- Permissions
- Managing Users and hierarchies
Great product, but UI needs a facelift.
- Integration between various modules is seamless and they complement each other well.
- Resource management and planning.
- Project planning and monitoring in terms of traditional project management metrics.
- Reporting and dashboards were flexible.
- From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
- The interface could use improvements from a usability perspective. It needs a bit of a face-lift. For example, setting up reports is cumbersome and time consuming.
- It needs to increase flexibility for more advanced resource booking assignments such as recurring bookings.
- Configuration by department would be ideal. For a company that adopted the solution across the board, some of the configuration options wouldn't work for some departments which required compromises and in some cases we are not using some of the features Services would have desired.
- We increased our utilization in Services from 90% to over 100% using the resource management tools.
- We reduced our backlog/queue time for starting new projects from 2 months to 2-4 weeks. With greater visibility, we were able to better plan our staffing needs for short/long term needs.
- We had greater visibility for project managers in regards to the monitoring of contracts from an invoicing perspective resulting in increased billings and reduced time to get invoices out the door.
- Given the integration of the solution, there was access to time off requests as well as company holidays (especially for co-location/countries). It allowed us to have greater visibility to ensure we had the proper staffing levels and were able to maximize our time and material opportunities over any period.
- FinancialForce PSA,Mavenlink,Projector PSA
- Resource planning and forecasting for financial purposes as well as defining our upcoming staffing needs.
- Visibility into our utilization for booked business as well as sales opportunities.
- Complete integration for customer invoice generation using approved time sheets and then getting the information to Quickbooks.
- Project planning tools and metrics for project managers.
- Workflow for approvals of resource requests, time sheets, expense reports and invoicing.
- Revenue recognition and financial planning.
- We've been able to use project stages to segment our product license contracts so that we can track invoicing, renewals and profitability.
- Tracking sales opportunities for resource and financial forecasting.
- Price
- Product Features
- Vendor implemented
- Internal process changes and adoption.
- In-person training
- Project tracking
- Time and expense tracking
- Resource management
- Reporting can be a little clunky to setup and figure out which reports to use for different situations.
- Integration isn't seamless.
- Quickbooks
- Salesforce.com
- File import/export
- Improved UI.