NetSuite Reviews

377 Ratings
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Score 7.2 out of 100

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Reviews (1-11 of 11)

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Rob Gottschalk | TrustRadius Reviewer
July 21, 2015

Exceptional, highly-extensible product.

Score 10 out of 10
Vetted Review
Verified User
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Implementation Rating

8
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly.

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Anonymous | TrustRadius Reviewer
February 21, 2015

Hands-down the best tool for accounting.

Score 8 out of 10
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Implementation Rating

6
I wasn't here for the implementation, but from what I've seen, I would rate it a 5-6.

I would recommend contracting with a NetSuite partner.

Data migration can be a big driver of implementation complexity.
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Anonymous | TrustRadius Reviewer
October 23, 2012

Easy-to-use product with a great UI. Support is very poor.

Score 8 out of 10
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Implementation Rating

NetSuite’s own implementation team did not have a lot of understanding about how we did things, like the way we recognize revenue etc. It was more cost efficient to have our contractor do it. Their services in general cost a lot of money. We ran concurrently with QuickBooks and NetSuite for three months and compared numbers to make sure reconciling, then made the cut-off.

Depending on where you are/ what system you’re using you should make sure your chart of accounts is good. Make sure you make the right decisions in setting it up and make sure that the revenue lines that you have decided on are going to the right accounts. Also, try and not make the system too customized.

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Anonymous | TrustRadius Reviewer
October 23, 2012

Great software, weak support.

Score 7 out of 10
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Implementation Rating

6
We initially tried to have NetSuite implement but we did not have a lot of success. They didn’t want to put in all of our historical sales order data, and at the time, we had a lot of 3-5 yr contracts that would have been on a spreadsheet.

We hired a contractor called Jim Gamble to come in house and help with the implementation . Jim now works at BridgePoint Consulting. I would recommend him. He had an accounting background and understand systems. The NetSuite consultants didn’t understand our revenue model and how it worked. Jim did.

With the initial NetSuite team, we not satisfied at all. With Jim, we were very satisfied. One of the downfalls with NetSuite is that they had in their mind how it needs to be implemented, but didn’t take into account our considerations. At the time, their customers were much younger than us and didn’t have historical data. They also worked with companies that did one year contracts. They had no do desire to listen to our facts. With 800-900 customers with multi-year contracts, we would have been maintaining spreadsheets for numerous years. They weren’t willing at all to work with our specific situation. I understand they have best practices, but sometimes those best practices don’t fit the client. They didn’t have any out of the box thinking – very prescribed implementation.
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Anonymous | TrustRadius Reviewer
October 24, 2012

Challenging Salesforce integration.

Score 7 out of 10
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Implementation Rating

Implementation was fine but could have gone quicker.

NetSuite provided me a implementation guide who I did not think was very knowledgeable.

I recommend that you make sure the organization knows how they are going to use the software and come up with an implementation plan before importing all of the data.
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Feature Scorecard Summary

Pay calculation (9)
5.9
Benefit plan administration (6)
6.5
Direct deposit files (6)
7.0
Salary revision and increment management (6)
8.0
Reimbursement management (7)
7.5
API for custom integration (45)
6.3
Plug-ins (39)
6.2
Single sign-on capability (42)
7.9
Role-based user permissions (55)
7.3
Dashboards (59)
6.5
Standard reports (58)
6.3
Custom reports (58)
6.0
Accounts payable (53)
7.3
Accounts receivable (52)
7.4
Global Financial Support (18)
7.0
Primary and Secondary Ledgers (20)
7.8
Intercompany Accounting (20)
7.1
Localizations (14)
7.7
Journals and Reconciliations (29)
6.9
Enterprise Accounting (24)
7.4
Configurable Accounting (24)
7.5
Centralized Rules Framework (14)
6.3
Standardized Processes (26)
7.8
Inventory tracking (39)
6.0
Automatic reordering (22)
5.6
Location management (28)
5.6
Manufacturing module (19)
5.0
Pricing (42)
6.8
Order entry (43)
6.1
Credit card processing (30)
7.2
Cost of goods sold (36)
7.0
Order Orchestration (13)
6.9
End-to-end order visibility (16)
6.8
Order exception Resolution (11)
6.2
Automated Invoice Processing (24)
7.2
Shared Services Payments (10)
6.3
Billings Management (20)
6.9
Customer Receipt Applications (19)
6.9
Customer Collections (18)
7.2
Revenue Recognition (24)
7.7
Cash Management (17)
6.7
Asset Management (16)
6.1
Travel & Expense Management (19)
6.9
Budgetary Control & Encumbrance Accounting (17)
6.7
Period Close (24)
7.6
Transactions Tax (17)
6.9
Subledger Reconciliations (14)
7.0
3rd Party Accounting Systems (10)
6.1
Budgeting and Forecasting (17)
5.8
Project Costing (15)
6.6
Cost Capture (15)
6.7
Capital Project Management (8)
7.2
Customer Invoicing (17)
6.7
Customer Contract Compliance (6)
7.5
Project Revenue Recognition (15)
6.3
Project Financial Performance Analysis (15)
6.6
Project Financials Dashboard (15)
6.3
Real-time Financial Reporting (17)
6.4
Embedded Business Intelligence (7)
5.8
Project Planning Collaboration (8)
5.6
Project Planning and Scheduling (9)
5.7
Project Manager Dashboard (9)
5.2
Resource Manager Dashboard (7)
5.5
Task Insight for Project Managers (6)
7.0
Project Manager Mobile Functionality (5)
7.1
Team Member Task Collaboration (7)
6.5
Team Member Mobile Functionality (6)
7.1
Project Candidate Search (3)
7.0
Project Candidate Comparison and Analysis (3)
7.0
Defineable Resource Pools (3)
7.4
Defineable Resource Pools (3)
7.4
Talent Profiles (3)
6.3
Real-Time Project Reporting (6)
7.0
Absence Management (4)
7.4
Product Lifecycle Management (4)
7.8
Award Lifecycle Management (3)
6.4
Spending Control (5)
6.8
Indirect Cost Management (5)
7.2
Billing (7)
5.8
Sourcing Team Collaboration (5)
7.4
Sourcing Analysis (6)
6.3
Bids Analyzed and Compared (4)
7.0
Catalog Shopping E-Commerce for Employees (3)
5.6
Contract Authoring (4)
7.0
Contract Compliance Management (4)
7.0
Contract History (4)
7.5
Contract Renewal Automation (3)
8.0
Contract Repository (3)
7.5
Contract Standardization and Enforcement (3)
7.5
Electronic Signatures (5)
7.4
Invoice Automated Matching (6)
6.3
Purchasing Risk and Compliance Management (4)
6.6
Requisitions-to-Purchase Orders Integrated (7)
7.4
Spend Compliance Management (7)
7.8
Supplier Assessment (5)
7.7
Supplier Communication and Collaboration (6)
7.8
Supplier Management (8)
8.1
Supplier Portal (4)
7.7
Risk Repository (4)
7.0
Control Management (5)
7.0
Control Mapping (4)
6.6
Control Efficiency Assessments (3)
7.4
Automated Control Assessments (3)
7.4
Assessment Capture (3)
7.8
Issue Detection (4)
7.4
Automatic Notification (4)
7.4
Remediation and Certification (4)
7.0
Transportation Planning and Optimization (6)
5.3
Transportation Sourcing Management (6)
5.7
Transportation Process Integration (6)
6.3
Transportation Execution Management (5)
5.8
Freight Payment Automation (5)
5.4
Trade Management (5)
5.1
Trade Regulatory Compliance Management (3)
7.5
Customs Entry Management (5)
5.4
Customs Document Management (5)
4.9
Customs Document Collaboration (5)
4.6
Fulfillment Management (9)
5.1
Inventory Visibility (11)
5.6
Warehouse Workforce Management (8)
5.4
Production Process Design (5)
5.8
Supply Chain Business Flows (6)
4.5
Production Management (6)
4.3
Contracted Manufacturing Management (6)
4.3
Configuration Management (4)
7.0
Work Definition (6)
3.4
Work Execution (5)
4.3
Advanced Fulfillment (4)
6.0
Manufacturing Costs (7)
5.6
Forecasting (10)
5.4
Inventory Planning (10)
4.8
Multi-tier Supply Chain Planning (6)
7.3
Performance Monitoring (7)
5.8
Ideation Management (4)
6.1
Requirements Management (3)
8.0
Proposal Management (4)
3.4
Innovation Portfolio Management (4)
5.1
Product Master Data Management (4)
5.1
Vendor Portal (7)
5.5
Project Portfolio Management (4)
6.1

About NetSuite

NetSuite is a cloud-based suite of ERP and accounting modules which is sold in various different editions aimed at differently-sized customers. The multi-country, multi-currency version is an additional module called OneWorld. NetSuite touts intuitive end-to-end functionality from sales estimates to customer collection, and end-to-end workflow management capability. NetSuite integrates with shipping carriers providing centralized processing-to-fulfillment order tracking, and a full audit trail. Other features include inventory and payroll management, human capital management, financial planning, revenue management, and more. NetSuite can also be packaged with CRM and eCommerce systems. NetSuite's broad set of services are targeted at medium-sized businesses and enterprises, though a system for smaller businesses needing a narrower range of services can be built. Because it is offered modularly and is highly configurable, price of implementation can vary widely depending on buyer needs.

NetSuite Integrations

NetSuite Competitors

Acumatica, FinancialForce Accounting, Sage Intacct, Microsoft Dynamics GP, Microsoft Dynamics SL, QuickBooks Desktop Enterprise, SAP Business ByDesign, SAP ERP, RetailOps, Sage 100cloud (formerly Sage 100 ERP), Sage 300cloud (formerly Sage 300 ERP), Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), WORK[etc]

NetSuite Technical Details

Operating Systems: Unspecified
Mobile Application:No