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Bonterra Guided Fundraising

Bonterra Guided Fundraising
Formerly Network for Good

Overview

What is Bonterra Guided Fundraising?

Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.

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Recent Reviews

Great product features

9 out of 10
March 30, 2024
I am able to send blast e-mails out to all of our donors with our online donation link so that I can continue to raise revenue to run our …
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Great Service!

9 out of 10
October 20, 2023
[...] is a grass root not for profit organization that provide hot showers for the homeless. We find Network for Good easy steps process …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Verified User
Professional in Marketing
Individual & Family Services Company, 1-10 employees
Verified User
Director in Corporate
E-Learning Company, 1-10 employees
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Pricing

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Bonterra Guided Fundraising

Bonterra Guided Fundraising

N/A
Unavailable

What is Bonterra Guided Fundraising?

Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.

Entry-level set up fee?

  • Setup fee optional
    Optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Network for Good

YouTube

Guided Fundraising

YouTube
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Product Details

What is Bonterra Guided Fundraising?

Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.


Guided Fundraising is a solution designed to help users reach fundraising goals, connect with supporters, and advance their missions with fundraising software. For users overwhelmed by messy spreadsheets, toggling between applications, or tripping over complex and unnecessary features that aren’t worth paying for, Guided Fundraising aims to bring together all the tools, features, and guidance needed so that they can confidently raise funds and build strong donor relationships.

Built for small and growing nonprofits, Guided Fundraising is designed to help the user become a better fundraiser. The solution combines donor management, communication tools, and online fundraising features, in one integrated software. Plus, onboarding, customer service, and data migration are included.

According to Bonterra:
  • Nonprofits who utilized Guided Fundraising video messages raised 32% more than those who didn't
  • Guided Fundraising customers see an average donor retention of 49%

Feature highlights: guided approach | all-in-one software | virtual, hybrid, in-person events | auctions | fundraising coaches

Bonterra Guided Fundraising Features

  • Supported: Guided Approach
  • Supported: All-in-one Software
  • Supported: Virtual, hybrid, in-person events
  • Supported: Auctions
  • Supported: Fundraising coaches

Bonterra Guided Fundraising Screenshots

Screenshot of Guided Fundraising is a mobile friendly system built with the small and growing non-profit in mindScreenshot of Event ticketing and managementScreenshot of Mobile giving, text-to-give, and peer-to-peer fundraisingScreenshot of Donor communications in a variety of ways

Bonterra Guided Fundraising Videos

Bonterra Guided Fundraising Integrations

Bonterra Guided Fundraising Competitors

Bonterra Guided Fundraising Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish

Bonterra Guided Fundraising Downloadables

Frequently Asked Questions

Bonterra Guided Fundraising offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.

DonorPerfect, Blackbaud eTapestry, and Salesforce Sales Cloud are common alternatives for Bonterra Guided Fundraising.

Reviewers rate Support Rating highest, with a score of 2.9.

The most common users of Bonterra Guided Fundraising are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(185)

Attribute Ratings

Reviews

(1-4 of 4)
Companies can't remove reviews or game the system. Here's why
January 03, 2024

Rebuilding post-pandemic with help from Network for Good

Verified User
Director in Other
Non-profit Organization Management Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Network for Good was what we needed as it combines several different services in one easy-to-use platform, including donation management and email marketing. However, the change over to Bonterra has not been great. The customer service has gone down and they've changed terms regarding our contract, without our approval or signature. Overall, I am very unhappy with Bonterra and won't be renewing with them.
Pros and Cons
  • Customer/donor management
  • Training is too drawn out
  • More information on the details of transferring existing contact information
  • Customer service is slow and poorly done.
Likelihood to Recommend
Bonterra has taken a decent platform and completely destroyed it. It is not suited for any nonprofit as it is expensive and they don't treat their clients with respect. They sell your information and refuse to assist when issues arise.
Most Important Features
  • Email platform
  • Ability to accept credit card donations
Return on Investment
  • Decreased usability of platform until we submit to their requests outside of our original contract.
Alternatives Considered
We had been using Benchmark for emails but had only utilized the free version and we're needing to begin paying the $35 a month for upgraded services. We had also been using Flipcause, but paying ~$1800 a year to accept online donations wasn't working for us. We needed more services to be provided if we were going to pay that kind of money.
Other Software Used
Users and Roles
2
Executive Director, Financial Officer
Support Headcount Required
1
The Executive Director manages the people using the platform and uses the platform to create content, manage donation campaigns, and more.
Business Processes Supported
  • Monthly newsletter
  • Online donations
  • Forms for getting new contact informtion
Innovative Uses
  • Thank you letters to donors
  • Explore text to give opportunities
Future Planned Uses
  • Text to give
  • Online auctions
Likelihood to Renew
8
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
Support Rating
1
Bonterra customer service is slow and terrible. They take forever to address the actual issue, constantly making incorrect assumptions about the issue. I have spent more than 45 minutes on hold, just to speak with a customer service representative when the chat function was unable to provide assistance with my issue.
Premium Support
I was unaware that premium support was an available add on but I probably would not have purchased it anyway as the base cost of the platform is quite expensive.
Bug Resolution
No
Exceptional Examples of Bonterra Guided Fundraising Support
They have never provided me with exceptional support.
June 01, 2022

Our non-profit is very happy with Network for Good

Verified User
Administrative Assistant in Other
Non-profit Organization Management Company, 1-10 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We use Network for Good for processing all of our donations and for donor management. The interface enables us to easily send thank you letters or emails to donors as well as send email updates and newsletters and has very easy-to-use reporting/data retrieval features and a clear dashboard that provides useful information at a glance. Network for Good is very user-friendly and any questions are quickly resolved through the chat interface with a Network for Good representative. Having used other systems, I find this interface very easy to work with.
Pros and Cons
  • Network for Good makes it almost effortless to contact donors in a variety of ways
  • Network for Good has a clear dashboard with useful information displayed at a glance and more in-depth reporting parameters to dig deeper when needed
  • Any questions are quickly and helpfully resolved through a chat function with Network for Good support staff
  • I would like to see another line of space on organization addresses so there is more room to add an attention line to an individual or separate address info such as a floor and suite. Some organization addresses are very long and I've sometimes felt as if there is not enough room to enter all of the info without abbreviating more than I like to
Likelihood to Recommend
Network for Good works very well for our small non-profit. It is extremely easy to use, and has a very user-friendly interface.
Most Important Features
  • ease of use
  • user friendliness
  • ability to track donor information
  • ease in thanking and contacting donors
Return on Investment
  • We have been able to more easily target donors based on giving history and levels
  • We have been able to engage donors more effectively through email
  • We have grown our donor list 300% in just a few years of using Network for Good
Other Software Used
Support Rating
10
Any questions I have had were answered clearly, any problems were solved quickly and efficiently.
Premium Support
No, we do not have premium support.
Bug Resolution
No
Exceptional Examples of Bonterra Guided Fundraising Support
I had locked myself out of one of the modules by changing my email address and support was able to identify and resolve the issue in a very short time.
April 22, 2022

Network for Good is fabulous!

RM
Rosa Magnus
Development Manager
Western Wisconsin Health (Health, Wellness and Fitness, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We are using Network for Good as our Donor Base and for foundation-based events. It has only been a few months but has already proven to be a great resource!
Pros and Cons
  • Customer Service Friendly
  • Ease of Use
  • Dashboard is awesome
  • some Event Page details to work through - designation of funds, sponsorship versus tickets - all for one designation
Likelihood to Recommend
  • Ease of use - running reports/filters is straight forward, no second guessing
  • As mentioned - designation of funds for sponsorship and tickets would be so helpful
Most Important Features
  • Ability to check on fundraising/donors regularly
  • pull reports easily
  • event pages are slick!
Return on Investment
  • Our reps are awesome to work with!
  • Quick response
Alternatives Considered
100% better - customer service goes a long way with us and Network For Good is top-notch. Very impressed with them!
Other Software Used
Vimeo, Microsoft 365 (formerly Office 365)
Users and Roles
2
donor base for me, newsletter for my colleague
Support Headcount Required
1
Business Processes Supported
  • Donor engagement
  • events/campaigns
  • ease of use of reporting
Innovative Uses
  • Video thank you's
  • Text to Give
  • immediate interaction with donor
Future Planned Uses
  • event features are great
  • silent auction down the road
  • survey would be helpful
Likelihood to Renew
10
Products Replaced
Yes
Kindful, Bloomerang
Key Differentiators
  • Product Features
  • Product Usability
Evaluation Lessons Learned
No changes, NFG is a great donor base
Implementation Details / Implementation Partner
  • Third-party professional services
NFG helped us through the import process
Implementation Phases
Yes
Change Management Lessons
Change management was minimal
Implementation Issues
  • just making sure our custom fields were entered but they resolved everything quickly.
Implementation Rating
10
NFG is great and the process was smooth. thank you.
Support Rating
10
great customer service and response time.
Premium Support
Not sure, I believe that is in our package but regardless, the team is awesome to work with on problem solving and questions.
Bug Resolution
No
Exceptional Examples of Bonterra Guided Fundraising Support
the whole onboarding process has been fantastic. very appreciative of the help and recommendations.
Usability
10
very user friendly
Easy Tasks
  • campaign pages are really easy to use and create
  • filters are much more user friendly through NFG, other systems have been very complicated
  • dashboard is clean and it's nice to see the side panel with the latest and greatest.
Difficult Tasks
  • Designation of a certain fund to a sponsorship would be nice
  • having monthly reports that are automated
Mobile Interface Availability and Impressions
Yes
I've only used the text to give once in a trial but it was slick and took me right to our daily giving page.
November 09, 2021

Network for Good - CUSTOMIZABLE DONOR MANAGEMENT SOLUTIONS

Verified User
Employee in Other
Hospital & Health Care Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
My organization uses Network for Good for donor management. The program is used throughout our organization. Network for Good resolved the issue of streamlining donor data enabling us to have a concise look at donor information. It has also enabled us to retrieve a comprehensive overview of donor retention, donor profile, and provides easy sorting functions to find applicable information regarding our donors.
Pros and Cons
  • Sorting functions to segment donor information
  • Task lists to keep people on track with donor outreach
  • Group Emails/Texting/Video to reach keep in touch with donors
  • Quickbooks integration
Likelihood to Recommend
Network for Good is well-suited to be a comprehensive donor management system. It is less appropriate to use in terms of accounting or getting an accurate overview of how your organization is doing financially although it can give you a round-about idea.
Most Important Features
  • Donor information storage
  • Sorting features
  • Group Emails/Texts/Video Messaging
Return on Investment
  • [Network for Good] helps my organization save time in terms of donor management by organizing the data efficiently in one place.
  • [Network for Good] has grown my organization's ability to effectively communicate with our donors through various channels.
  • It is important for my organization to track many different donor details. The program is very customizable.
Other Software Used
Users and Roles
4
The people in my organization that use [Network for Good] are in management, administration, and donor relations.
Support Headcount Required
2
Detail-oriented, computer-literate, and data-driven individuals are best suited to support [Network for Good].
Business Processes Supported
  • Donor Data Management
  • Donor Communications
  • Forms Creation for Event Participation
Innovative Uses
  • Text-to-Give
  • Video capabilities for donor touches
Future Planned Uses
  • Peer-to-Peer Fundraising
Likelihood to Renew
9
[Network for Good] is an effective donor management solution.
Products Replaced
No
Key Differentiators
  • Product Features
  • Product Usability
[Network for Good] is highly customizable.
Evaluation Lessons Learned
I would ask more about product integrations.
Implementation Details / Implementation Partner
  • Implemented in-house
Implementation Phases
Yes
There were four phases of implementation: Purchase, Data Migration, Training, Implementation
Implementation Issues
  • Data Field Explanation
Implementation Rating
9
If an organization can afford it, having [Network for Good] do the data migration will save time.
Support Rating
10
They have office hours, videos, and chat capabilities.
Premium Support
No, we didn't purchase premium support. I don't know if that exists, but if so, it's unnecessary because the support [Network for Good] provides is premium anyhow.
Bug Resolution
No
Exceptional Examples of Bonterra Guided Fundraising Support
Each time I have contacted [Network for Good] for support, the answers I receive are always satisfactory to address my problem. There are times, a feature I'd like isn't available and the support team always sends a product request to see if my suggestions can be written into the program sometime. To me, that's exceptional.
Usability
9
It's very easy to use and customizable.
Easy Tasks
  • Data storage
  • Filtering
  • Donor communication capabilities
Difficult Tasks
Mobile Interface Availability and Impressions
Yes
[Network for Good]'s mobile interface works as effectively as using a desktop.
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