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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Recent Reviews

Single source of truth

9 out of 10
August 31, 2023
Incentivized
NR is used as a monitoring and optimisation tool at our organisation. It integrates with several of our key other services such as AWS and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(300)

Attribute Ratings

Reviews

(1-25 of 126)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Error Logging
  • APM
  • Database Monitoring
  • Infrastructure Monitoring
  • Provide more monitoring metrics
  • Use more AI to simplify set up
  • chatbot that answers simple configuration questions
Ratnesh Chandak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Distributed tracing
  • Instrumentation of breakdown of APIs
  • calculation of time in Database calls
  • Graph view of distributed tracing
  • See difference after deployment of performance fix.
  • Support for SQL like query with more functional features of analysis while viewing distributed tracing.
  • support for very low level specific integration from APIs to classes to functions to piece of code
  • More detailed documentation, as we faced issues while integrating for the first time.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • UI organizes data in a relevant and easy understood way.
  • Installed agent is easy to configure and maintain.
  • Agent is lightweight and consumes few server resources.
  • Licensing plans keep changing.
  • Longer data history would be nice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Infrastructure monitoring both on-prem and cloud
  • Application and end-user monitoring
  • Alerting and notification mechanism
  • Can improve on side of synthetics monitoring
  • Can improve on NRQL from, enable us to query from multiple tables
  • Seems to be pushing new features frequently, better if users can be notified about the new add-ons in a bit of detail beforehand.
Aman Makwana | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • gives us an monitoring of all our underlying servers and also we can configure some alerts upon them like CPU and memory alerts.
  • Kubernetes cluster monitoring with new relic for EKS gives us and minute details of our cluster utilisation like node usage, pods memory request and limits
  • Network traceability for each and every request with response time analysis is great we can trace which component is responsible for generating response delay
  • log managements of the logs the infrastructure is generating we can view logs through there only
  • firstly when we are integrating the tool with our infrastructure at that time we have faced some issues but afterwards it was smooth
  • some testing of configuration should be done from UI only and not by user who has to generate the error in order to visualise it in new relic
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Gather data: the integrations and data collection helped us setup.
  • Organise data: the way we can investigate issues and usage profiles is really useful and accessible.
  • The interface sometimes fails, giving no values for a certain range. This sometimes happens, which maims our confidence a little bit, but it seems to be an all-or-nothing issue (meaning when the data is there, it is always correct).
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Monitoring of system metrics
  • Collection of performance data related to applications
  • Collation of various data collected from a variety of sources
  • There could be an improvement of the agent's ability to collect certain application information
  • Depending upon the amount of data stored in New Relic, storage costs are little higher than I would've expected
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Integrated tightly in Acquia environment
  • Easy to setup
  • Granular reports and statistics
  • Easy to forget about it as the integration is seamless
  • Interface can be very confusing as there are many parameters being monitored
Willian Molinari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Performance metrics are great.
  • Connection between systems is fantastic, especially when you're working with microservices.
  • The breakdown of pieces in the application is very nice.
  • The price is still high compared with competitors.
  • If you want to stay on the free plan, there's not much to compare since you will lose the history.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Detailed insight into application bottlenecks.
  • Excellent instrumentation and customizable dashboards.
  • Integration with other products (e.g. StatusPage and PagerDuty) to provide a versatile ecosystem.
  • Vulnerability Management has been recently added, but lacks support for key development languages such as .NET and PHP. Supporting these would greatly assist our organisation.
Jon Shurtliff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Very thorough with alerts and emails.
  • Immediate responses to issues.
  • Provided a great weekly summary for traffic and issues.
  • Alert management was difficult at first -- you really get too many if you don't curate them.
  • The setup and fine-tuning took us a bit to figure out, but settled down after we normalized.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Provide insights about application performance
  • Help to identify possible code application bugs
  • Integration with several programming languages
  • Monitoring and alerting
  • I would like to see sort of simulator inside the user interface, that way we can send requests directly from it to test some configuration instead of setting up a test environment in our end.
  • It would be nice if the data ingestion can be filtered by APM's. That way we can know which application is ingested most data.
  • It would be nice if we could ingest logs (apache, system logs, and other logs) and correlate them with the APM.
Piyush Goel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • APM tool has an extensive coverage across various programming languages, and frameworks.
  • Scales pretty well without any issues. The agents are lightweight and easy to upgrade and deploy.
  • The Apdex based alerts are quite accurate and act like trustable guardians to anything going off-track in the system.
  • The tools to monitor usage, and optimise are poor. Since they have moved to consumption based pricing, it's important for users to track the places where wastage is happening (Users not logging in the system, data points from services that are not read from queries, etc).
  • The AI tools should have smarter capabilities to track the lineage of an anomaly and help pin-point to the exact source of any error.
  • The new pricing model works best for consumer facing companies where the end-end stack can be used. For B2B companies where the UI components are not that heavy, the pricing is prohibitive beyond a certain point.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Wide variety of devices that can be added in monitoring.
  • Ease of use and user friendly GUI.
  • Ability to customize the monitoring parameters as per requirements.
  • Dependency on having to install agent on devices.
  • Incompatibility to add qumulo\Isilon storage devices.
  • Need to improve the ability to review the logs to perform event co-relation.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Finer stacktrace i.e line by line time taken and highlights the faulty code precisely.
  • Apdex score indicates that something is wrong with the application immediately.
  • Near real time metrics and alerts.
  • Integration with many platforms and tools.
  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
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