My experience with New Relic
New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application …
Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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What is New Relic?
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
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Free (Forever)
$0
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No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
Telemetry Data Platform
$0.25
Cloud
per month per extra GB data ingest (after first free 100GB per month)
Incident Intelligence
$0.50
Cloud
per month per event (after first 1000 free events per month)
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What is New Relic?
New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.
There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.
New Relic Features
- Supported: Telemetry Data Platform
- Supported: Full-Stack Observability
- Supported: Applied Intelligence
New Relic Videos
Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.
New Relic Integrations
New Relic Competitors
New Relic Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | English |
New Relic Downloadables
Frequently Asked Questions
New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.
Reviewers rate Support Rating highest, with a score of 9.
The most common users of New Relic are from Enterprises (1,001+ employees).
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(299)Attribute Ratings
Reviews
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March 11, 2021
Easy to setup and get started with solid performance.
We are using New Relic extensively for large scale state project which need[s] higher security compliant to monitor end to end application metrics and performance.
- Dashboard.
- Default navigation and segregation of layers of application components.
- Less control over alert management when not need.
- The cognitive alert doesn't recognize weekdays vs weekend traffic variation in the past when generating [an] alert.
We use New Relic to monitor our transactions and database queries. We've implemented alerting when certain thresholds are met and create dashboards to pinpoint pain points in our system's performance. It's being used across our Engineering department and it addresses SLA, customer satisfaction, and system health.
- Intuitive interface.
- Useful charts.
- Insightful data.
- Steep learning curve.
- The website is slow.
We use [New Relic] for monitoring database and application performance. Used by IT department for now [and] helps in understanding the performance root cause with application and database.
- Application monitoring.
- Alerting and notifications for important metrics.
- Flow of events for a particular process.
- Should add more metrics for AWS RDS and Redshift.
- Have database alerts at more granular level.
- Notifications for service pack and CU update.
March 11, 2021
Happy customer
We use New Relic across our organization for most of our deployments to track and monitor SLO metrics. To instrument New Relic, [it's] very straightforward and very easy. We just have to use the NPM and wola, you are done. The main reason for using New Relic is its ease of use.
- Ease of instrumenting.
- Automatically gathers lots of metics.
- Very few involvement required.
- I don't think, New Relic has on premise installer.
- Don't know if New Relic has some ]offers] that can work without sending the data out of ]a] private network.
- May be having some automatic templates that we can pick for setting alerts.
New Relic is being used by our IT Department to monitor our Applications. We use it to monitor and alert on Production Issues. We use it to define performance issues and to improve our applications.
- The New Relic agent does a great job of monitoring and profiling an application.
- The New Relic alerts make it easy for us to define when individuals should be alerted to an issue.
- New Relic Synthetics helps us monitor our websites and provide insights into our uptimes.
- The transition from the old web experience to the new web experience can be confusing.
- The New Relic service maps are a nice idea, but unfortunately don't work well for us.
March 04, 2021
Powerful Application Monitoring
We use New Relic in our engineering org to monitor and tune our applications. It allows us to spot problems before or as they occur—giving us the data we need to pinpoint the cause. We also use it as a proactive tool, creating uptime monitors, and identifying areas for improvement within an application so we can remedy them before they become an issue in production.
- Data Visualization: NR is adept at showing large amounts of graphed and time-series data. It does so quickly and intuitively.
- Querying: For most tasks, NR has a query builder that guides you through the process of querying metrics and stats. For more complex things, they have their own SQL dialect that is surprisingly easy to use.
- Monitoring: NR has great monitoring capabilities that allow us to look at our apps performance from up-close or from a 10k foot level.
- The UI performance and graphing needs to be faster. It can sometimes take longer to load things in New Relic UI.
March 04, 2021
New Relic Review
We are using New Relic across the whole organization to provide insights into our software solutions. It is used to track application usage and understand user behaviors. It also helps to understand infrastructure performance. We also use New Relic to set up alerts when service level objectives are not maintained.
- Easy to setup.
- Support multiple programming languages.
- Lots of built-in dashboards.
- More types of charts.
- Easier integration with cloud providers.
September 09, 2020
New Relic is a one-stop-shop for monitoring needs.
Each engineering team within the organization has the opportunity to use whatever tools they feel will be most effective for their needs, however, New Relic is the primary tool the organization actively provides to users. There is strategic value in maintaining the majority of the organization's telemetry data within a single platform and New Relic provides 80%+ of the tools needed for most monitoring situations to gather that data.
- Variety of tools to meet the myriad needs of development teams and projects
- Robust support and community engagement, they are even willing to engage on a limited basis to help you instrument tools the right way.
- New platform pricing is now in place that makes all tools accessible to even smaller teams.
- They have so many tools that it's easy to get lost and confused.
- They have so much documentation and many tools are so flexible that it's easy for new users to become overwhelmed.
- Navigating Enterprise pricing negotiations can be very involved.
We use New Relic for both our internal systems as well as our cloud product offerings to monitor the health and performance data of our systems. If there is an issue such as outage, New Relic alerts the team of the issue so they can respond to it as soon as possible. Performance data gathered is also sent to the engineering team to help them better understand how the systems are running under various situations, highlighting potential hotspots, and compare results before and after changes.
- Excellent support for many different technologies such as Java and Node.js.
- Good support for many cloud platform vendors, making integrating with New Relic straightforward.
- Excellent in-depth reporting on how the system internal is working.
- Excellent support for many popular frameworks, provides insights for things that are specific to each framework.
- Integration with alert tools so team can be notified in real time.
- Sometimes its agent can cause side effects to your application, such as memory leak, so need to stay on top of releases and bug reports.
- Can be expensive, and most of its key features require a paid plan.
March 30, 2020
New Relic Provides Visibility Across our Entire Fleet of Applications and Cloud Resources
New Relic is being used by many teams within my organization and other departments in the company. We use it as a centralized monitoring and reporting application across our web application fleet. In particular, we use New Relic for Application Performance Monitoring (APM), Synthetics monitoring, Infrastructure monitoring, and alerting across all of these.
- Monitoring and alerting.
- Application Performance Monitoring (APM).
- Synthetics monitoring for web applications.
- Charts and displays.
- Data aggregation.
- I appreciate New Relic's push to get all products into their new interface, New Relic One. As I'm writing this though, many of the products span the legacy interface and the next generation interface. This can be frustrating at times.
- When alerts are triggered, it sometimes takes several clicks to drill down from the notification to the root of the issue.
- This may not be a New Relic problem but, we use the Slack integration for notifications. In the past, we've been able to acknowledge alerts from Slack. This functionality seems to have been removed. Now it takes a couple more clicks to get from the alert to the acknowledgement. This is not critical but sometimes every second counts in terms of meeting SLAs.
March 05, 2020
New Relic: Good tool for APM
The New Relic monitoring tool is used by 3 departments: Monitoring, Dev, and Product team. For each team, the tool delivers necessary information about product, release performance, and user experience. From the business perspective, we can see how the product works, analyze it if the last release was the one they expected. It helps the team to work around one source of data, which accelerates the whole process.
- Real user monitoring module data is best part of this tool
- NRQL is simple and useful part of tool
- Using New Relic API, integration can be done with everything
- Insight basic package saves only 9 days' data. I think it should be more, considering the price.
- APM module needs some improvement--code-level visibility and advanced root cause analysis should be the next steps.
March 03, 2020
Very helpful, powerful and cost effective tool to make your applications faster and stable
New Relic is configured at our main company website. It is used to view traffic load, CPU load, memory load, response time, latencies and errors. Since the website uses a very heavy back end, New Relic gives us detailed information regarding all processes that cause the most latency. We can then drill down to the heaviest processes and perform tweaks with surgical precision. This helped us to make the website at least 80% faster which we couldn't have done otherwise. After this period of tweaking, we did not use New Relic very often. In fact, I don't think it's very relevant for us right now.
- Drilling down into processes to code level.
- Detailed information regarding unhandled errors.
- Drilling down into code sometimes stops once you get to a point where you can't go any further.
- Client side load profiling is not always helpful.
December 12, 2019
New Relic is a solid performer for broad environments
New Relic is used for application performance evaluation as well as monitoring of current web application performance. We also used it for monitoring the hardware and virtual machines that the software was running on. The most valuable feature is application insights in being able to look at performance run time of database queries and execution of sections of code.
- Database query performance.
- Stability of agents installed in a wide variety of environments.
- Poor ability to provide deep insight into code and applications that are not the top 2-3 languages/apps.
- Pricing is very high, and you feel like you are nickel and dimed on additional features.
December 07, 2019
Effective, simple monitoring
Most teams at my company are using New Relic to monitor applications. We use it to keep track of performance over time, identify abnormal spikes, and dig into the specifics of performance problems so we know where to look when things go wrong. It's a huge time-saver and helps developers debug production issues more quickly.
- Great graphs and charts
- Out-of-the-box Rails integration
- Integration with alerting tools
- It would be great to be able to drill down even further to line numbers in the Rails plugin.
- Since our whole company uses New Relic, there are hundreds of apps in our account. It would be nice to be able to "pin" apps for quick access.
We used NewRelic across all departments in the organization. It allowed us to give visibility into different metrics of the backing database. Also allows for easy construction of dashboards for accurate graphic representation of data across the organizations relevant to the different departments; whether it is tracking usage of a new feature, installs, or unique events.
- Charting of data.
- Easy SQL query backed reporting.
- Easier navigation.
- More guidance for those that don't know SQL.
Implemented across the entire organization, New Relic has been the platform that enabled our migration to Cloud IaaS and PaaS over the past 2 years. We use it with AWS, GCP, and Azure and across a wide variety of Linux and Windows OS flavors. We needed a way to empower teams with granular visibility into their infrastructure, applications, and the components that made it all work. With a goal to implement a Digital Experience Monitoring strategy aligned with the Gartner AIOps model (Algorithmic IT Operations), we found New Relic's suite of products delivered the best cost/benefit ratio.
- Granular visibility into time-series data.
- API allowing data to be written to a common dataset (Insights) and then visualized.
- Almost captures the unicorn of a "single pane of glass" view.
- Cloud-centric / OS-centric. There is no/limited ability to query metrics with an agent installed.
- Insights-based queries (dashboards and alerts) are limited to 1000 (soon to be 2000) records and that doesn't work for enterprise scale.
- NRQL is awesome -- except when it isn't. The replacement QL is more robust but is significantly more complex to learn.
- No agent management tools in the platform. And, yes, you will want agent management tools after the first dozen or so deployments.
Score 9 out of 10
Vetted Review
Verified User
I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.
- Show detailed information about the performance of code functions and SQL queries.
- Monitor the CPU, memory, and I/O usage of a Linux server.
- Manage and send alerts about critical issues in your project.
- The web dashboard frontend is sometimes slow.
- Pricing model is too big business oriented, it is expensive for startups.
May 28, 2019
New Relic Insights is must-have for small technology teams running their website in-house
New Relic Insights is used by my organization's technology and web development team. It is used to monitor website uptime, troubleshoot site outages, and track code deployments. New Relic also monitors website and database speeds and provides an "Apdex" score, which tells the team how many users are having a smooth experience on our website.
- Monitoring of web transaction times -- New Relic does a great job of showing us how quickly our site is loading and what processes are slowing it down. It breaks site speed into several categories, such as querying, back-end code, caching, etc., which allows us to more easily improve site speed.
- Alerts -- New Relic sends alerts whenever the site goes down or site speed drops below a particular threshold. This is very helpful in minimizing downtime.
- Error analytics -- with the New Relic pro plan, you can quickly and graphically identify any site errors that may cause lags or downtime.
- User interface -- the interface is too complicated for non-technical users to operate. Only those experienced in server management and code will benefit from the product.
- Pricing -- there's a free plan, but to get most of the features, it will cost you.
May 28, 2019
New Relic APM is Quick and Easy!!!
New Relic APM is currently being used as a consolidation tool. As our organization is shifting focus into the cloud, utilization of native SaaS is of specific value. We had initially started by monitoring our external websites and have now begun expanding into our internal sites as well as mobile applications. This gives us a better understanding of end-user customer experience and quickly allows us to improve customer experience.
- Ease of configuration makes it quick to apply and begin receiving and reviewing of data.
- Dashboarding is intuitive and easy to understand.
- The depth of data collected allows for more details application development.
- From an end user stand point only seeing the "Top" isn't as helpful as it could be if multiple sources are associated to the same JVM.
- From an administrative standpoint, the inability to take default dashboards and dissect them within insights makes it less intuitive to recreate for other processes.
May 01, 2019
New Relic is the Standard in App Monitoring
New Relic is used in the IT department to monitor servers and our e-commerce website. It provides server-level metrics, JavaScript error monitoring, and uptime monitoring for servers and the website.
- Server Monitoring
- App Debugging
- Uptime Alerts
- Can get pricey
- Infrastructure monitoring used to be better (and free)
New Relic is used for all our customer environments. We use it for monitoring and improvement purposes. I am a developer who is also started to play a role as DevOps day by day (thinking in DevOps concept is being mandatory each passing day as you most of you could notice). I really observe benefits on many topics in the context of monitoring and innovation especially for the improvement occassions.
- It is a great tool to discover which processes are most consuming and improve your products.
- It finds out bottlenecks easily with sufficient visualized graphs. For example, you can quickly get answers of where a received http request did come from and by which method / section (a remote call, db query, a calculation etc).
- It is also possible to profile your JVM easily (if your app runs on JVM for sure).
- It can feed your ES data, therefore link to for instance pager duty.
- Display overall KPIs like rendering time and page load time of a web page. It can be also useful if your app also contains HTML UI.
- It is not so easy to investigate data by filtering in a specific time window. I hope that UX will be improved. IMO, time picker is not user-friendly.
- The learning curve might be plaguesome for an ordinal tech guy at first.
- Don't know pricing terms /strategy or other suff, however our managers' complain about the highness :)
New Relic gives us the performances of our application. Monitoring the application becomes a very crucial part, it gives us whether the servers are running, from where the runtime errors are coming, it even provides the database query performances. We are using New Relic in the Monitory and software testing department.
We are using it for the basic server monitoring also, we have layers in the application, data layer, orchestration layer etc. So each layer has its functions. Using New Relic we are monitoring each layer and web server in order to sort out the errors easily and effortlessly.
We are using it for the basic server monitoring also, we have layers in the application, data layer, orchestration layer etc. So each layer has its functions. Using New Relic we are monitoring each layer and web server in order to sort out the errors easily and effortlessly.
- It is very easy to use and implement in your application.
- Basic Monitoring service will tell you about your application's performance and whether it is working well or not.
- Visualisation is what I like the most. Gives you the graphs.
- Database-related errors also can be monitored using New Relic.
- For small companies the price is very high.
- Sometimes I feel the response time is too much. There are some times where I have to wait for minutes to load the software.
- The dashboard they provided can be simplified, and can be made more user-friendly.
April 19, 2019
Superb Monitoring and Details with Little Setup Time
We are using New Relic to monitor a growing number of microservices and infrastructure for a major project we are building. New Relic allows us to easily keep an eye on what services are up, what services are down, and what services are having problems. Thanks to the altering and integration features of New Relic, we are notified immediately when a service is having issues and can attend to it right away.
- Performance Monitoring
- Detailed Reports
- Management Interface
- Configuration through code - Basic items can be configured through code, but being able to set advanced features, like Apdex would be nice.
We are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.
- New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
- New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
- New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
- The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
- New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
- New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
We are using New Relic to monitor the performance of our applications. This is much better than just tracking CPU and memory usage or response time of a web-server as it really shows how quick it works for end users. Plus, I like the interface, on one screen you see the app score, web transaction time, requests per minute, as well I may quickly check for errors and many other small things.
- Measuring Application performance score (instead of just CPU or memory usage)
- All important information about an application's server on one screen
- Has a free plan
- Easy to set up
- Price is too expensive for small virtual servers (like the ones for $10-20 a month)