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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Learn from top reviewers

One of the best toolings for Observability

Rating: 4 out of 10
October 3, 2024
IncentivizedVetted ReviewVerified User
We use New Relic for backend, frontend and synthetics observability. We need to know when our website for the users is performing.
Continue reading
Verified user
Engineer
New Relic5 years of experience

Our go-to for performance monitoring

Rating: 9 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
We use New Relic primarily for application performance and uptime monitoring. Occasionally for investigating errors. Typically our use case is that New Relic is available via...
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Verified user
Director
New Relic6 years of experience

New Relic Review

Rating: 10 out of 10
September 26, 2024
Vetted ReviewVerified User
Total cost of ownership, Human resources, productivity Infrastructure efficiencies, E-commerce revenues, Subscription revenues, Advertising revenues, Mobile app ado...
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Verified user
Engineer
New Relic2 years of experience

My experience with New Relic

Rating: 10 out of 10
March 12, 2024
IncentivizedVetted ReviewVerified User
New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application Performance Monitoring we were able to pin...
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Verified user
Employee
New Relic1 year of experience

Boost Productivity and Efficiency with Performance Analysis Software

Rating: 9 out of 10
October 12, 2023
IncentivizedVetted ReviewVerified User
Our scope of new relic was to identify the bottleneck services which we were using to find out why some of our APIs were taking longer time. After integrating with new relic, ...
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Ratnesh Chandak
Contributor - Engineering
Member of Techincal Staff
Axio
New Relic1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 115)

Comprehensive Application Performance Monitoring

Rating: 8 out of 10
Incentivized
April 15, 2019
Verified User
Engineer in Engineering
Research Company, 11-50 employees
Vetted Review
Verified User
New Relic
4 years of experience
Use Cases and Deployment Scope
The engineering team at my company uses New Relic to monitor our application's performance. We use it to trace errors and track the latency of our back-end services. New Relic helps us to detect defects and performance problems before our customers do. We also use New Relic to prioritize improvements to the performance of our services and databases.
Pros
  • New Relic's PagerDuty integration is essential. It helps the right people know when there are problems.
  • Error monitoring is great. Traces help us understand defects quickly.
  • New Relic is great for measuring the throughput and latency of different transactions. It helps us understand what proportion of the time is spent in different layers of the application.
Cons
  • New Relic can instrument many web frameworks out-of-the-box, but some of the less-popular frameworks require development.
  • It can be hard to express that some 400-series responses are acceptable and expected, but that an unusual volume of them could be a defect.
  • New Relic is very expensive, particularly if you have many QA environments.
Likelihood to Recommend
New Relic is a great choice for monitoring the performance of your back-end. New Relic integrates with PagerDuty and supports many common web frameworks out-of-the-box. Error traces and transaction monitoring are valuable tools for detecting problems and prioritizing improvements. The thread profiler has helped us to understand some defects that were tricky to reproduce. The service maps it generates are useful.

Powerful application performance monitoring, and tight integration

Rating: 10 out of 10
Incentivized
April 18, 2019
BM
Ben McClure
Head of Development Technologies
Top Floor Technologies (Internet, 11-50 employees)
Vetted Review
Verified User
New Relic
4 years of experience
View profile
Use Cases and Deployment Scope
We are using New Relic on almost all of our websites and our clients' websites in order to drill down into the performance of individual functions and help to troubleshoot issues that come up and debug our sites during development. Since it integrates with Pantheon and many other hosting providers and server technologies, we're able to easily pull everything in.
Pros
  • New Relic lets you drill down into the nitty-gritty of your application, breaking down requests however far you want in order to inspect the performance of your application throughout the request lifecycle.
  • New Relic offers many integrations with other services and technologies, making it easy to get it set up and start using it.
  • New Relic offers many views and types of visualizations to help you understand what's going on in as much detail as you want to know.
Cons
  • The way that New Relic integrates with certain third parties leaves room for improvement. With Pantheon and Cloudways, for example, the websites aren't associated with my NewRelic account, so if I'm already logged in when I click a link for one of those sites, I often run into session issues and have to log out and then click the link again.
  • New Relic can be pricey if it's not included with another service you subscribe to, and if you can't get by with the free features.
  • New Relic is so powerful that it can be hard to understand some levels of what's going on unless you're already familiar with all the concepts it's referencing. Some more contextual help for new users could aid in adoption I think.
Likelihood to Recommend
If you're concerned about the performance of your application, or you'd like a powerful tool to assist with debugging certain issues and analyzing your function calls, this is one of the best tools available anywhere. If you just need general application monitoring or uptime monitoring, this is overkill.

New Relic, The Ultimate Application Performance Monitoring Tool

Rating: 10 out of 10
Incentivized
April 15, 2019
MB
Matthew Berry
CTO
Wootware Computers (Pty) Ltd (Retail, 11-50 employees)
Vetted Review
Verified User
New Relic
3 years of experience
View profile
Use Cases and Deployment Scope
We use NewRelic primarily for application performance management (APM), though have enabled a few of the optional extras (infrastructure, as an example). The software makes it easy for us to find performance bottlenecks in code while making system up-time monitoring simplistic and efficient.

Insights allow us to create useful dashboards to keep a close eye on web server errors, CPU usage, transaction deviation and more.
Pros
  • Simplifies bottleneck diagnostics
  • Create alerts easily for system events (errors, traffic, 404-ing etc) and integrate easily with third parties
  • Monitor web page performance & site usage
Cons
  • Steep learning curve
  • No Apple Watch app, though the NewRelic iOS app can flag alerts on your watch, if you have them configured
Likelihood to Recommend
New Relic is very well suited to identify performance bottlenecks and identify areas where there's room for improvement in your application. It narrows down the time and resource consumption to a method-level which makes it much simpler for developers to implement performance enhancements and apply fixes more practically than out in the wild.

Great tool for tracking performance and monitoring your application

Rating: 7 out of 10
Incentivized
January 24, 2022
Verified User
Engineer in Engineering
Automotive Company, 10,001+ employees
Vetted Review
Verified User
New Relic
1 year of experience
Use Cases and Deployment Scope
We use New Relic to set up dashboards to track errors, throughput, and performance. We also set up synthetic monitors and alarms to make sure our site pages are up and running.
Pros
  • The user interface of New Relic is very smooth, straightforward, and easy to use.
  • Seeing the metrics and performance helps our team debug issues in our app and improve performance.
  • The dashboards provide very helpful information and insight on how healthy our apps are.
Cons
  • The documentation is not straightforward and a bit overwhelming to read.
  • Sometimes the data is hard to read and difficult to understand how it is useful to us.
  • There are a few bugs on the UI and the page needs to be refreshed to fixed the issue.
Likelihood to Recommend
New Relic is really useful when we need visibility and monitoring for our application. Especially when there are issues on our page, our dashboards are able to capture these errors and it helps us debug our application quickly.

New Relic is not new, but it certainly is a leading APM solution.

Rating: 8 out of 10
Incentivized
February 28, 2019
AB
Angus Bagchee
Principal Architect
TIAA (Financial Services, 10,001+ employees)
Vetted Review
Verified User
New Relic
2 years of experience
View profile
Use Cases and Deployment Scope
New Relic is being used for application performance monitoring as well as for outage root cause analyses. It is used company-wide. New Relic mainly addresses business continuity and performance requirements for business.
Pros
  • Presentation of APM data in a concise and easy to visualize format in dashboards.
  • Ability to drill down into details.
  • Recent thrust into making better AI-based dynamic baselining offers has great potential.
Cons
  • Dashboards are somewhat cluttered and can use a sharper look and feel. I would prefer a more minimalistic approach.
  • Ability to discover processes is not always without errors.
  • The pricing model can be a bit more flexible (and affordable).
Likelihood to Recommend
Well suited for bootstrapping an APM program.
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