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New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
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Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Learn from top reviewers

One of the best toolings for Observability

Rating: 4 out of 10
October 3, 2024
IncentivizedVetted ReviewVerified User
We use New Relic for backend, frontend and synthetics observability. We need to know when our website for the users is performing.
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Verified user
Engineer
New Relic5 years of experience

Our go-to for performance monitoring

Rating: 9 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
We use New Relic primarily for application performance and uptime monitoring. Occasionally for investigating errors. Typically our use case is that New Relic is available via...
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Verified user
Director
New Relic6 years of experience

New Relic Review

Rating: 10 out of 10
September 26, 2024
Vetted ReviewVerified User
Total cost of ownership, Human resources, productivity Infrastructure efficiencies, E-commerce revenues, Subscription revenues, Advertising revenues, Mobile app ado...
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Verified user
Engineer
New Relic2 years of experience

My experience with New Relic

Rating: 10 out of 10
March 12, 2024
IncentivizedVetted ReviewVerified User
New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application Performance Monitoring we were able to pin...
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Verified user
Employee
New Relic1 year of experience

Boost Productivity and Efficiency with Performance Analysis Software

Rating: 9 out of 10
October 12, 2023
IncentivizedVetted ReviewVerified User
Our scope of new relic was to identify the bottleneck services which we were using to find out why some of our APIs were taking longer time. After integrating with new relic, ...
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Ratnesh Chandak
Contributor - Engineering
Member of Techincal Staff
Axio
New Relic1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 77)

New Relic - Worth the Price

Rating: 7 out of 10
Incentivized
February 28, 2022
Verified User
Employee in Information Technology
Computer Software Company, 11-50 employees
Vetted Review
Verified User
New Relic
6 years of experience
Use Cases and Deployment Scope
We use it to monitor the server resources like CPU, RAM, Disk, network, etc. On top of that, we also use logging and APM features to monitor the application closely.
Pros
  • Monitors the server infrastructure.
  • Monitors APM on the application level.
  • Custom dashboards can be built to monitor the application more closely.
Cons
  • New Hosts in Infrastructure is cluttered and tough to use.
  • Logging is a new feature and needs UI improvement.
  • Learn the metrics from the past and acknowledge the known anomalies automatically.
Likelihood to Recommend
It is well suited to monitor the infrastructure, APM, and logs. Not so useful when it comes to monitoring the individual software like databases, queues, cache, etc.

A great alternative to the expensive APM products

Rating: 9 out of 10
Incentivized
September 23, 2021
RY
Rekha Yadav
Development Team Lead
Accenture (Computer Software, 10,001+ employees)
Vetted Review
Verified User
New Relic
7 years of experience
View profile
Use Cases and Deployment Scope
New Relic is being used as a primary Application performance management and cloud services monitoring tool. We are using enterprise applications, infrastructure applications, and legacy business applications in a hybrid model and New Relic is monitoring applications availability, server, and database performance in conjunction to cloud services metrics. Application owners and infrastructure teams are the core users.
Pros
  • Application performance management.
  • Cloud services.
  • Application tracing.
Cons
  • ITSM workflow integrations.
  • Auto remediation.
  • Event correlation.
Likelihood to Recommend
There are many business use cases where New Relic can fit into the picture, it is considered as the observability platform, not merely a monitoring tool. Application performance monitoring and management are one of the core capabilities however it can do server monitoring, platform monitoring, database monitoring, and cloud services monitoring.

Value of money with New Relic APM

Rating: 9 out of 10
Incentivized
July 21, 2022
Verified User
Vice-President in Information Technology
Internet Company, 1001-5000 employees
Vetted Review
Verified User
New Relic
4 years of experience
Use Cases and Deployment Scope
We have used New Relic for application performance monitoring. Our product being B2C, we need to monitor the performance 24 * 7 for the best experience for our customers. At the same time, when a customer faces any issue, our Technology team requires all the necessary details to assess, debug and identify the root cause. New Relic has assisted in both the ways to proactively monitor and provide finer details to assist during an issue as well.
Pros
  • Finer stacktrace i.e line by line time taken and highlights the faulty code precisely.
  • Apdex score indicates that something is wrong with the application immediately.
  • Near real time metrics and alerts.
  • Integration with many platforms and tools.
Cons
  • Finer control on what metrics are sent to New Relic Platform to control the costs as it has pricing based on GB of metrics ingested.
  • UX/UI could be improved as some pages are a bit slow or difficult to view though it provides good information to act upon.
  • Have the option to choose a Cloud provider to keep data within the country and also restrict access based on IP address so that we could control New Relic console access.
Likelihood to Recommend
New Relic is well suited for Microservices and Kubernetes-based applications as it has finer support for service discovery and distributed tracing. It has also had a native agent for Kubernetes which discovers the health of all running nodes and pods.
New Relic could be improved for mobile apps and logs though these are their recent offerings

New Relic APM is magic. Simple to implement and gives visibility of everything. Not cheap

Rating: 10 out of 10
Incentivized
September 14, 2023
Verified User
Technician in Information Technology
Newspapers Company, 11-50 employees
Vetted Review
Verified User
New Relic
7 years of experience
Use Cases and Deployment Scope
We use New Relic's APM product primarily for visibility of our PHP Web applications.
It is our eyes to detect errors, performance losses, anomalies, distributed transactions, database performance, external services.
We also use Synthetic Monitoring, Infrastructure, Logs and all proactive alerts and event correlators.
We have been using New Relic for 7 years
Pros
Cons
  • Pricing
Likelihood to Recommend
Website, Kubernetes, Cloud Infrastructure

Very helpful, powerful and cost effective tool to make your applications faster and stable

Rating: 7 out of 10
Incentivized
March 03, 2020
Verified User
Employee in Information Technology
Consumer Services Company, 501-1000 employees
Vetted Review
Verified User
New Relic
1 year of experience
Use Cases and Deployment Scope
New Relic is configured at our main company website. It is used to view traffic load, CPU load, memory load, response time, latencies and errors. Since the website uses a very heavy back end, New Relic gives us detailed information regarding all processes that cause the most latency. We can then drill down to the heaviest processes and perform tweaks with surgical precision. This helped us to make the website at least 80% faster which we couldn't have done otherwise. After this period of tweaking, we did not use New Relic very often. In fact, I don't think it's very relevant for us right now.
Pros
  • Drilling down into processes to code level.
  • Detailed information regarding unhandled errors.
Cons
  • Drilling down into code sometimes stops once you get to a point where you can't go any further.
  • Client side load profiling is not always helpful.
Likelihood to Recommend
Well suited to find the processes that cause the bulk of CPU load, network load, memory load etc., etc. Find very detailed logging on unhandled errors that you wouldn't have found out without New Relic. You can drill down into the function tree to get to that single database call that caused the website 6 seconds to load.
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