Skip to main content
TrustRadius
New Relic

New Relic

Starting at $0 No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks
View Pricing

Overview

What is New Relic?

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Read more

Learn from top reviewers

One of the best toolings for Observability

Rating: 4 out of 10
October 3, 2024
IncentivizedVetted ReviewVerified User
We use New Relic for backend, frontend and synthetics observability. We need to know when our website for the users is performing.
Continue reading
Verified user
Engineer
New Relic5 years of experience

Our go-to for performance monitoring

Rating: 9 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
We use New Relic primarily for application performance and uptime monitoring. Occasionally for investigating errors. Typically our use case is that New Relic is available via...
Continue reading
Verified user
Director
New Relic6 years of experience

New Relic Review

Rating: 10 out of 10
September 26, 2024
Vetted ReviewVerified User
Total cost of ownership, Human resources, productivity Infrastructure efficiencies, E-commerce revenues, Subscription revenues, Advertising revenues, Mobile app ado...
Continue reading
Verified user
Engineer
New Relic2 years of experience

My experience with New Relic

Rating: 10 out of 10
March 12, 2024
IncentivizedVetted ReviewVerified User
New Relic helped us identify RDS lock wait timeouts for a clients high load e-commerce store. With the help of New Relic Application Performance Monitoring we were able to pin...
Continue reading
Verified user
Employee
New Relic1 year of experience

Boost Productivity and Efficiency with Performance Analysis Software

Rating: 9 out of 10
October 12, 2023
IncentivizedVetted ReviewVerified User
Our scope of new relic was to identify the bottleneck services which we were using to find out why some of our APIs were taking longer time. After integrating with new relic, ...
Continue reading
Ratnesh Chandak
Contributor - Engineering
Member of Techincal Staff
Axio
New Relic1 year of experience
Log in with LinkedIn to see content from your network

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing

Free (Forever)

$0

Cloud
No credit card required; 100 GB free ingest per month, 1 free full user + unlimited basic users, 8 days retention, 100 Synthetics Checks

Telemetry Data Platform

$0.25

Cloud
per month per extra GB data ingest (after first free 100GB per month)

Incident Intelligence

$0.50

Cloud
per month per event (after first 1000 free events per month)

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://newrelic.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Details

What is New Relic?

New Relic offers cloud APM for application engineers, supporting observability and source of truth for engineers so they can make decisions with data across their entire software stack and the software life cycle.

There are an estimated 25 million engineers in the world across more than 25 distinct functions. Engineers can use New Relic to gather real-time insights and trending data about the performance of their software so they can be more resilient and deliver exceptional customer experiences. New Relic provides a platform that is built and sold as a unified experience, offering access to a secure telemetry cloud for metrics, events, logs, and traces; full-stack analysis tools; and predictable user-based pricing. New Relic boasts one of the industry’s largest ecosystems of open source integrations, so engineers can use New Relic alongside their other favorite applications.

New Relic Features

  • Supported: Telemetry Data Platform
  • Supported: Full-Stack Observability
  • Supported: Applied Intelligence

New Relic Videos

Observability Made Simple
Who Are Data Nerds
NR Explorer Launch Video
AWS + New Relic Launch Video
Debug Faster With Pixie
In this video, the TrustRadius team is going to share with you some of the top log data management tools: New Relic, Splunk Log Observer, and LogicMonitor. These tools are great for enterprise log management.

New Relic Integrations

New Relic Competitors

New Relic Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesGlobal
Supported LanguagesEnglish

New Relic Downloadables

Frequently Asked Questions

New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

Dynatrace, Datadog, and AppDynamics are common alternatives for New Relic.

Reviewers rate Support Rating highest, with a score of 9.

The most common users of New Relic are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 69)

Great Monitoring Software and Great Feature Set

Rating: 9 out of 10
Incentivized
September 20, 2021
Verified User
Account Manager in Information Technology
Information Technology & Services Company, 10,001+ employees
Vetted Review
Verified User
New Relic
5 years of experience
Use Cases and Deployment Scope
New Relic is being used for an added layer of platform health monitoring by my clients. It is used to capture performance metrics and analyze the data to keep an eye on performance trends and action on any negative performance. It gives them a view of the platform and remote services performance that they would otherwise have to use multiple portals to view and gain access to.
Pros
  • Performance Reporting.
  • User Friendly Dashboards.
Cons
  • Ability to publish and provide access to dashboards can be clunky.
Likelihood to Recommend
New Relic is well suited for organizations to identify and analyze performance issues. Performance can be compared between releases so regressions can be identified and performance gains can be confirmed. It also provides the ability to set up alerting so on-call teams can get notifications if something happens during off-hours.

Peace of mind

Rating: 10 out of 10
Incentivized
March 29, 2018
Verified User
Technician in Information Technology
Computer Software Company, 201-500 employees
Vetted Review
Verified User
New Relic
1 year of experience
Use Cases and Deployment Scope
We use New Relic to monitor all of our servers that are used for both customers and internal applications. New Relic has been great at setting up alerts while monitoring server use of bandwidth, load average, memory, and CPU. New Relic is super easy to use and is great to switch between different times to see how server use has been over short, long or custom time periods. Setting up alert conditions have been very easy to set up and extremely helpful to get notified when certain conditions have been hit.
Pros
  • Contant monitoring of servers
  • Very good alert conditions
  • Easy to see what processes are being most used on servers.
Cons
  • Interface in the past was a bit buggy but has been much improved.
  • Few tools seem unfinished but I don't necessarily use all their tools, it fulfills our needs.
Likelihood to Recommend
Anyone who has multiple servers needs a tool like this to keep and eye on your servers 24/7. Keeping servers up ALWAYS is a must have for any organization that is hosting any application/site for a client, so a tool like this will ease the job of any IT professional so you don't have to have someone awake and watching servers all day and all night. New Relic has eased our minds knowing that if something were to spike or crash we would be alerted and would be able to see what happened right on their simple interface.

New Relic "Insights" sure does live up to it's name

Rating: 4 out of 10
Incentivized
September 28, 2016
Use Cases and Deployment Scope
Our engineering department uses it to measure traffic, analyze scraping of our website, and bug detection. For speed optimization, there was nothing that compares - we use it to find bottlenecks in our web application, and adjust accordingly. New Relic was used to make decisions about where to put our efforts, whether to spend some time in the code in the front or backend, or whether we needed to spend some time in Ops, adjusting Nginx, or adding another server.
Pros
  • Clear analytics tools for understanding historical traffic
  • Invaluable in debugging errors on the production webstie
  • Pinpoints exactly where the slow parts of our web application were
Cons
  • Web interface can be overwhelming at first - not very user friendly
  • Very expensive pricing for some key features
  • Plugin management can be tricky
Likelihood to Recommend
New Relic Insights helps a user visually understand what is going on in their network. We used it to map user behavior to ad clicks so we could adjust our decisions around ad placement. If you need to use their API for importing files be warned: Their API fails silently, and so if you have an ETL regularly pushing data to them, you wouldn't know if it ever breaks.

New Relic helps you keep a critical online service up and running.

Rating: 9 out of 10
May 29, 2019
Verified User
Analyst in Information Technology
Information Technology and Services Company, 51-200 employees
Vetted Review
Verified User
New Relic
2 years of experience
Use Cases and Deployment Scope
I'm using New Relic in a Django project, a site with high traffic and a subscription service, that's why it is important for us to have a solid monitoring system for our clients. In this particular case we are using New Relic to be sure that our site remains fast, reliable, and lets us react quickly to any major or minor error. New Relic also helps us monitoring the application to know if every part in the stack is working properly.
Pros
  • Show detailed information about the performance of code functions and SQL queries.
  • Monitor the CPU, memory, and I/O usage of a Linux server.
  • Manage and send alerts about critical issues in your project.
Cons
  • The web dashboard frontend is sometimes slow.
  • Pricing model is too big business oriented, it is expensive for startups.
Likelihood to Recommend
After my experience, I found New Relic well suited if you have a critical online service or product and also a dedicated team to mantain and improve it over time. New Relic gives you a lot of interesting data to help you make technical and customer related decisions. One of our services is a web application where users can buy services between them, and it's critical for us to keep all services up and running without errors.

New Relic: Pros and Cons from real experience

Rating: 8 out of 10
Incentivized
November 08, 2021
Verified User
Engineer in Engineering
Information Technology & Services Company, 10,001+ employees
Vetted Review
Verified User
New Relic
3 years of experience
Use Cases and Deployment Scope
New Relic is used across engineering departments to monitor how systems operate in both non-prod and production environments. For the component that I own, I use it to monitor Tomcat health (like the number of thread pools) and monitor the latency/error rate of the requests that my service handles. This helps us to understand how our system behaves, how much our system can handle, and help in capacity planning. I also set up important alert signals based on New Relic data and route the signal to Pager Duty that we have engineers on a routine schedule to pick up those alerts when something unexpected happened in production. This helps to quickly mitigate production issues that can surface to end-users
Pros
  • Many important signals(for my case, signals related to the Tomcat server) come out of the box.
  • Dashboard is easy to set up and share among multiple department.
  • New Relic Query Language is simple and intuitive to use.
Cons
  • Dashboard doesn't provide parameterization capability. So if you need to create the same dashboard to capture metrics of different environments/ or hosts, you need to keep a copy and pasting the same dashboard again and again.
  • New Relic Query Language doesn't really support more complicated join operation between 2 (or more) types of signals (or it does support that, but in a convolute way). So, it's a hassle when you need to capture a more complicated signal.
  • If you span the timeframe in the dashboard to be too wide apart, the dashboard may be slow to load or even crash the browser.
Likelihood to Recommend
For a simple use case, like monitoring the overall server's health, New Relic will be well suited for this task as it required minimal configuration and many important signals already come out of the box. It also has New Relic Query Language which is a SQL-like language that is very easy and intuitive to use. This can be set up to capture a simple metric of your application however if your use case needs to capture somewhat more complicated metrics, you may need to spend a lot of time figuring out how to do that in New Relic. The dashboard is easy to set up but it doesn't support parameterization from the user's input so you may need to do cut-and-paste to apply the same dashboard for all different environments/configurations that you interested in
Return to navigation