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NextGen Healthcare EHR

NextGen Healthcare EHR
Formerly MediTouch EHR

Overview

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen®…

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Recent Reviews

18 years with NextGen

9 out of 10
January 02, 2024
Incentivized
We are a medium sized Cardiology practice. We use NextGen to document all patient visits and track quality measures. I have been very …
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Popular Features

View all 27 features
  • Real-time eligibility verification (16)
    8.6
    86%
  • Claims management (16)
    8.0
    80%
  • Charting / document management (16)
    7.5
    75%
  • Patient portal (16)
    6.5
    65%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. …

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is ChiroTouch?

ChiroTouch is cloud chiropractic software offering an integrated EHR software built for chiropractors, top to bottom. ChiroTouch is an integrated system for payment processing and insurance claims management.

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Features

Billing and Claims Management

Managing the entire revenue cycle to help improve collection rates

8.4
Avg 7.7

Patient Scheduling

Managing patient scheduling, appointment reminders, and patient check-in

8.6
Avg 8.0

Electronic Medical Records

Digital charting of a patient’s medical and treatment history

6.9
Avg 7.3

Medical Security and Privacy

This component helps an organization minimize security risks and respect data privacy.

7.7
Avg 8.4

Workflow and Scale

The software helps manage employee workflows at scale.

6.8
Avg 7.8
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Product Details

What is NextGen Healthcare EHR?

NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements.

NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based care delivery.

NextGen® Office EHR (formerly MediTouch), a cloud-based solution, fully integrates with your product suite to enable point-of-care charting with talk, touch, and type capabilities. It delivers easy lab result management, patient workflow monitoring, and e-Prescribing.


NextGen Healthcare EHR Features

Billing and Claims Management Features

  • Supported: Real-time eligibility verification
  • Supported: Coding
  • Supported: Claims management
  • Supported: Claim scrubbing
  • Supported: Electronic Claim Submission
  • Supported: Automated Claim Tracking
  • Supported: Patient billing
  • Supported: Payment Processing
  • Supported: Create Patient Statements
  • Supported: Mail or Email Patient Statements
  • Supported: Electronic Remittance Advice
  • Supported: Financial Reporting
  • Supported: Revenue Cycle Management
  • Supported: Integration with EMR/EHR

Patient Scheduling Features

  • Supported: Physician Scheduling
  • Supported: Automated appointment reminders
  • Supported: ZocDoc Integration
  • Supported: Calendar interface

Medical Inventory Management Features

  • Supported: Automated Supply Tracking

Electronic Medical Records Features

  • Supported: Charting / document management
  • Supported: Templates
  • Supported: E-prescribing
  • Supported: E&M Coding Advice
  • Supported: Device Integration
  • Supported: Patient portal
  • Supported: Mobile/tablet support
  • Supported: Speech recognition
  • Supported: Integration with other EMR and PM systems
  • Supported: Meaningful Use Certified
  • Supported: ONC-ATCB Certified
  • Supported: Customization
  • Supported: Handwriting Recognition
  • Supported: Billing System Integration
  • Supported: Drawing Tools (Diagnostic Images)

Medical Security and Privacy Features

  • Supported: HIPAA compliance

Workflow and Scale Features

  • Supported: Multi-office / multi-physician capabilities

NextGen Healthcare EHR Screenshots

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NextGen Healthcare EHR Video

Visit http://ng.nextgen.com/brand-anthem-video to watch NextGen Healthcare EHR video.

NextGen Healthcare EHR Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac, HP-UX, AIX, Solaris, Unix
Mobile ApplicationApple iOS, Android
Supported CountriesUnited States

Frequently Asked Questions

Uniwide HIMS, Allscripts Professional EHR, and eClinicalWorks are common alternatives for NextGen Healthcare EHR.

Reviewers rate Patient billing and HIPAA compliance highest, with a score of 9.

The most common users of NextGen Healthcare EHR are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(38)

Attribute Ratings

Reviews

(1-17 of 17)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • My phrases (old version)
  • Guiding specific workflow with panels that can be "re-ordered"
  • Allowing a space to capture the most vital information
  • In my opinion, changing basic functionality like overhauling my phrase module instead of addressing functionality that has been failing or "broken" for years.
  • Having account managers/executives (or whatever title NextGen is assigning to the client experience at this time) who know the specific practice specialty and client's regional (state to state) needs and upcoming healthcare regulation changes that are rolling out. Understanding which regulations will be pushed and those that need to be addressed by NextGen Healthcare EHR and the practice.
  • I believe the "knowledge base" of the community isn't very user-friendly and is extremely hard to research modules, specialties, or template-specific information.
  • On the community, it would also be helpful for users to "merge" accounts if they leave a practice and go to another for things like NextGen certifications, and if working with multiple practices to use a single login to access all practices via a drop-down option or some other solution.
  • Having a better and more accurate "help", many of the walk-thru and nomenclature still reflect past versions and sunset features. It creates confusion for users (trying to solve a problem on their own) and for tech/app support staff when a feature is no longer there or the name has changed.
  • In my opinion, NextGen Healthcare EHR users regularly report too many clicks, even though there was a NextGen campaign (to reduce clicks) 3 or more years ago.
  • I feel like you should listen to your users. I was so impressed with NextGen's vision and follow-through on this in 2006-2009 as a user. However, I'm so disappointed now when I have to consistently tell practices that while I can submit an idea as an enhancement request on their behalf, it's not likely to be addressed and improved.
  • In my opinion, I believe you should stop laying off knowledgeable staff every 2 years only to hire staff that NextGen Healthcare EHR clients end up training when the NextGen employee has no idea how to address the issue. I feel like it's a frustrating and disgusting way to operate such a large company to show your shareholders that the profit looks good.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Practice Management is relatively smooth
  • Templates are easily customizable
  • Support is very poor and, I feel, gets worse every year
  • In my experience, interoperability is very clunky
  • Too many clicks and navigation to complete an encounter
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • real time charting
  • interface with outside laboratory
  • scripting to outside pharmacy
  • it would be helpful to be able to enter a lab order without immediately triggering charges, similar to how the medications module works where you enter a prescription but it doesn't trigger charges until the medication is dispensed
  • easier way to change from lab being performed in house to lab order being given to patient for outside lab
  • greater flexibility in reporting; it would be good if all data fields were available on all reports rather than limited to certain scope
  • seamless connection of diagnosis codes with appropriate services lines so a user wouldn't have to manually manipulate to make the associations.
  • better tracking by responsible payer, we have consistent issue with charges and adjustments ending up in the wrong bucket resulting in false credit and lost tracking of appropriate A/R
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Reports Customization.
  • FQHC billing integration.
  • Focusing on end user system updates.
  • Support ease of use and response.
  • Interface update and integration.
  • Base model having more features instead of requiring add ons.
January 02, 2024

18 years with NextGen

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
  • NextGen updates or new releases are usually a challenge. If you have customizations, those must be redone. Some tables can be exported and saved but template changes must be redone. Every few years they completely change the EHR design/workflow as they are about to in NextGen 8. This creates so much extra time to train providers and staff. It does not seem like the benefit out weighs the struggle.
  • My Practice is Cardiology. I have wanted the base templates to have updates for years but that has never happened. I know NextGen looks at the biggest issues that affect the most people and that is what they focus on. It would be nice to have them focus more on some of the smaller issues to them that are big issues to us.
  • 'KI" Known Issues! Whenever a flaw is discovered, as any software can have, it is labeled as a "KI". These are everyday issues that affect the end users. There is a process before an issue is labeled a "KI". The end user identifies a problem, sends in all their research, then NextGen does their research. When they decide there is a problem, they call it a "KI". It seems like forever before there is ever a fix for this KI. My tickets have been attached to a KI for over a year with no resolution. It would be great if these could be addressed in a more timely manner.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use and navigation
  • template options that are available
  • the integration it has with other systems
  • IMO - diagnosis coding
  • Ability to read scanned documents to close quality measures
  • all the known issues
December 29, 2023

Requirement

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Workgroup meetings to update systems, addressing issues and making corrections and improvements.
  • Working with OSIS for training and networking.
  • I am still learning alot as a new user.
  • Patient Portals
  • Text Messaging
  • Would be nice to have a regular Dashboard reporting
Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Scheduling within the practice
  • Patient billing and the ability to search billing records under each chart
  • Ability to access information remotely through logging in with username and password
  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
December 20, 2018

Effiency needed in a EMR

Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of use and tailored toward mid-sized clinics, compared to the big hospital accommodating EMRs, such as Cerner, Epic and Meditech.
  • Customer support & technical support is very customer friendly and agile.
  • You can't beat the value of NextGen, from cost to implement and cost to manage
  • I think there's still room for fuller integration of the multiple suites that they offer.
  • Optimizing certain templates to provide a more automated feel
December 18, 2018

The Ease of NextGen

Homero Flores | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The generation of medical documentation.
  • The way the system generates patient treatment and health solution plans.
  • Printing of current medication and instructions on how to use it.
  • I would love to see a feature improvement on messaging between users within the same practice.
  • Improvement on medication distribution to pharmacies. A lot of the time we have issues such as the Rx was never sent but it clearly is marked as sent in the system.
  • An improvement on the physical appearance would be great.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The database is very clean and easy to get data out of. The reporting features in NextGen are rich.
  • It's billing for RHCs is by far the best I've seen.
  • It's open to as much customization as you are willing to support internally.
  • Support has some areas for improvement--the answers you get are usually very generic and require escalation.
  • Historically they've lacked focus on their core product and tried to expand too quickly into other areas with little support (Population Health for example)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive user interface and ability to access from anywhere.
  • Accessibility on latest Internet Explorer, Chrome, Firefox, Android, iOS on a variety of devices desktops and mobile.
  • User-friendly graphical user interface and ease of user enrollment.
  • Inconsistent user experience depending on operating system and device (example: user interface varies from web-browser on desktop to Android app, to iOS).
  • Vendor support of latest mobile operating systems lags behind newest update which may present some security risk.
  • Modules loading performance can be improved as each department module can take several seconds to load upon first use of the application.
  • ICD code updates lag other EHR vendors in availability.
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