TrustRadius Insights
Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without …
Overview
What is Nexthink?
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
N/A
Unavailable
What is Nexthink?
Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.
Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
107 people also want pricing
Alternatives Pricing
What is Peoplelogic.ai?
Peoplelogic 's goal is to uncover data that enables leaders to make better decisions while improving the health and engagement of their organizations. Their software unlocks valuable insights into an organization’s health and provides actionable insights & recommendations to increase team…
What is SpeedCurve?
SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing.
Product Demos
MS Teams: Migration overview and comparisons of performance and satisfaction | Product Demo
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Nexthink?
| Nexthink supports digital employee experience. Their products allow enterprises to create productive digital workplaces for employees by delivering an optimal end-user experience. Through a combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace. |
Nexthink Features
- Supported: Gain Complete Visibility and Insight
- Supported: Break Down the Wall Between IT and Employees
- Supported: Automate remediation at scale
- Supported: Measure, Manage and Improve Digital Employee Experience
- Supported: Enhance your existing infrastructure
Nexthink Screenshots
Nexthink Video
Sometimes, IT hurts
Nexthink Integrations
- ServiceNow IT Service Management
- Splunk Enterprise
- Arcsight by OpenText
- Microsoft System Center Configuration Manager (SCCM)
- Enrich your current IT ecosystem by integrating with any 3rd party solution and chatbot technology using Nexthink's powerful API
Nexthink Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Worldwide |
| Supported Languages | English |
Comparisons
Compare with
Reviews and Ratings
(27)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without disturbing customers during their workday. By providing insights into patterns and long-term trends, Nexthink empowers these teams to make informed decisions about hardware purchases, end-of-life products, and the implementation timeline for new technology. This product has proven itself to be critical to our business functions, identifying multiple ways in which we can leverage it to improve various aspects of our operations.
One key use case of Nexthink is enhancing support services and the digital experience of our employees. The Engage functionality within Nexthink has been particularly valuable, enabling collaboration with HR and Corporate Communications to effectively reach out to staff and achieve high response rates. Additionally, Nexthink's IP address information and script capture have proven beneficial for the facilities team, as they can now better identify how to restructure leases and ultimately save the company millions. Integration with our CMDB in ServiceNow has also expedited the resolution time for our Service Desk by providing them with quick access to relevant information. Overall, Nexthink facilitates proactive IT support, drives greater visibility of IT system status and laptop performance, automates issue remediation, measures and enhances the Digital Experience Score, monitors end-user devices and key services, improves asset inventory management, and empowers multiple teams in performing root cause analysis and measuring the performance of cloud-based applications.
In summary, Nexthink plays a vital role in addressing pain points for end users while improving the overall employee experience. It enables businesses across different industries to trigger campaigns for user feedback, measure device/application performance, streamline IT processes, reduce ticket volumes for faster resolutions, and increase user satisfaction. Its automated remediation capabilities have revolutionized help desks and third-party providers by driving down costs and significantly enhancing user satisfaction. Through its comprehensive features and integrations with existing systems like CMDBs, Nexthink proves effective in optimizing processes, increasing efficiency, and delivering a seamless digital experience.
Users have made several recommendations based on their experience with Nexthink. The most common ones include implementing and integrating Nexthik in the workplace for smooth monitoring in real-time. They believe that this proactive monitoring tool can greatly improve the end-user experience.
Another recommendation is to utilize Nexthink's unique solutions for IT support and analytics to proactively mitigate issues and enhance the overall customer experience.
Additionally, users suggest utilizing Nexthink's self-healing capabilities and analyzing endpoints in real-time. They find it to be a useful tool for enhancing and analyzing endpoints, making it a must-have tool for IT environments focusing on employee experience and pro-active issue resolution.
Overall, users recommend considering Nexthink as a valuable solution for organizations looking to measure digital user experience, improve customer experience, and tackle EUEM challenges.
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
We use Nexthink to increase the digital experience of our employees. We track common problems and resolve them utilizing with an employee feedback loop module (Engage). Most recently we used the platform to rollout a new Password reset tool with much success. This platform allowed us to communicate clearly and track those who registered. Even more importantly, it gave us credibility with the employees since it was a relatively smooth experience.
March 29, 2022
Nexthink--a paradigm shift
Score 10 out of 10
Vetted Review
Verified User
Nexthink has been brought into Mondelez as we move towards end user experience being the focus of our IT business. We use Nexthink to really find the problems that cause the most amount of pain for our end users & work to resolve those issues. We have been impressed so far with the depth of ability to the product to help us with that task.
March 29, 2022
Nexthink will save you both time and money!
Score 10 out of 10
Vetted Review
Verified User
We use the product to assist in being proactive with out support for our users. This allows us to be able to reach out to our users before they even realize they are having an issue themselves. It also provides a platform for engaging with our users to get feedback, and improve our support with our end users.
March 26, 2022
Nexthink - A Paradigm shift in It Support Services
Nexthink has been a game-changer in many ways especially as we worked our way through the Pandemic. We have used the Engage functionality in conjunction with HR and Corporate Comms to reach out to staff. Response rates using the engage functionality range from 50% to 95%. The emailed survey's never reached about 20%. We use the IP address information along with a script to capture when people are in one of our 125 offices. this has enabled the facilities team to better identify how we can restructure leases saving the company millions. We use it to push out upgrades to key engineering applications. Projects that previously took up to 6 months can be completed in less than 1 month. Upgrade projects use the investigation function to identify who needs an upgrade. The remote action with the engaging campaign enables us to drive the upgrades to completion. We have tied the information we collect in Nexthink to our CMDB in ServiceNow. This along with data collected in SCCM enables us to cross-check that people have the laptop they are assigned and catch systems that have been improperly transferred from one person to another and or systems that are no longer in use. Our Service Desk has information right in ServiceNow fed by Nexthink so that when they are on a call they have info that in the past they would have had to ask the user or remote to their desktop to find out this speeds up the time to resolution. There is so much more but these are some of the key ways Nexthink has been a paradigm shift from being completely reactionary to being proactively reactionary. The idea is to identify and address issues that end-users either just live with or don't realize they have. Either way identifying and resolving these issues improves the end-user technology experience and makes them more efficient.
March 25, 2022
High quality visibility and substantial measurable value
We use Nexthink to improve the employee experience by monitoring qualitative and quantitative metrics. We have built processes around NT capabilities to ensure we have the right rituals and outputs in place to gain maximal value. The number of use case opportunities is substantial, so we work on identifying priority areas, for example reducing tickets into IT, proactive remediation, faster MTTR, and increased FCR. Our ambition is to fully design and deploy a voice of customer model that incorporates the capabilities of Nexthink.
March 23, 2022
Nexthink - it's one of those tools that immediately shows it's value to your IT Customer Service branch
Score 10 out of 10
Vetted Review
Verified User
Nexthink is the leading user experience tool in our toolbox for our company. It has been instrumental in moving our workloads from a reactive to a proactive support model. It has enabled our L1 and L2 teams to quickly assess, troubleshoot, and repair issues with endpoints without interrupting the customer during the day.
We leverage Nexthink on both Windows and macOS devices to gather information that is not immediately ready on other toolsets that manage the desktop. Nexthink also allows our teams to see patterns and collect long term trending to make informed decisions regarding purchases, end of life hardware and products, and roadmap timelines for implementing new technology.
Nexthink has made itself critical to our business functions and we are very much looking forward to the next generation of functionality that is on the horizon.
We leverage Nexthink on both Windows and macOS devices to gather information that is not immediately ready on other toolsets that manage the desktop. Nexthink also allows our teams to see patterns and collect long term trending to make informed decisions regarding purchases, end of life hardware and products, and roadmap timelines for implementing new technology.
Nexthink has made itself critical to our business functions and we are very much looking forward to the next generation of functionality that is on the horizon.
March 18, 2022
Nexthink Review
Score 9 out of 10
Vetted Review
Verified User
The data we receive from Nexthink allows us to monitor all types, from hardware to user sentiment data. Then we have what the actual end-users think. With this data, we can pick user groups and work with them from the data we have received to try and progress issues and be proactive. We can also try and help those silent sufferers who don't report issues, but we can see their struggles with the hard data.
We use Nexthink as our primary digital employee experience tool, and our use cases include: - proactive IT support - solve problems before they become to reduce support tickets to ease the pressure on our first line support teams and improve the user experience for end-users greater visibility of IT system status and laptop performance via dashboards automated remediation of issues and one-click fixes via the act functionality Investigative capabilities via the finder investigations interact with users via engaging, collect sentiment data troubleshooting individual device issues via the timeline.
March 10, 2022
Every Size Organization Should Be Using Nexthink
Score 10 out of 10
Vetted Review
Verified User
We are currently using Nexthink to enhance our support services and the digital experience of our employees. Even though we have only been using Nexthink for a short period of time, we have already identified multiple ways that we can utilise the product to improve different areas of the business. The use cases are endless and the support and community behind the product are amazing.
March 04, 2022
Reliable and Trusted Monitoring Solution in the current changing Digital Solutioning era
Nexthink is a great tool, helping our customers resolve issues both Proactively and reactively. In the AI Era, customers across different industries for leveraging Nexthink to trigger campaigns for user feedback to measure device/application performance working from home or office. Traditional surveys via emails are old school and end-users like a more interactive platform to share their opinions. The automated remediation capabilities are changing the dynamics with our help desk and third-party providers. We can now take our ticket and machine analytics to develop detection and remediation acts to tackle our top tickets sources proactively - This is driving down cost and increasing user satisfaction. CMDB integration has helped improve Asset inventory with more reliable numbers. Our customers have been rigorously using Software metering to save $ on expensive licensed products. I have been able to enable multiple teams to perform root cause analysis on aging problem records as well as high-priority incidents. The new Application Experience module is a cherry on top to measure the performance of Cloud-based Apps with complimentary results of license usage via browser plugins.
March 03, 2022
Nexthink should be your next thing.
Score 9 out of 10
Vetted Review
Verified User
We are using Nexthink to measure and increase the Digital Experience Score. Basically, this tool can be used to increase the performance of devices by proactive actions and automation like i.e. self heal remote actions. At the end of the day performance of devices is nothing else than the productivity of their user.
Nexthink is deployed via corporate operations IT to help monitor end-user devices and key services to our technicians and Engineers. We also use it for dashboarding purposes to track trends and have used it in the past for siloed reporting to assist with CMDB and application deployment management projects.