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Nexthink

Nexthink

Overview

What is Nexthink?

Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.

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Recent Reviews

TrustRadius Insights

Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without …
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Nexthink--a paradigm shift

10 out of 10
March 29, 2022
Nexthink has been brought into Mondelez as we move towards end user experience being the focus of our IT business. We use Nexthink to …
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Nexthink Review

9 out of 10
March 18, 2022
The data we receive from Nexthink allows us to monitor all types, from hardware to user sentiment data. Then we have what the actual …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Nexthink?

Nexthink is a SaaS provider headquartered in Lausanne, that provides a digital workplace experience management software solution that combines real-time analytics, instant remediation, automation and employee feedback across endpoints and applications.

Entry-level set up fee?

  • Setup fee required

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

MS Teams: Migration overview and comparisons of performance and satisfaction | Product Demo

YouTube
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Product Details

What is Nexthink?

Nexthink supports digital employee experience. Their products allow enterprises to create productive digital workplaces for employees by delivering an optimal end-user experience. Through a combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams to meet the needs of the modern digital workplace.

Nexthink Features

  • Supported: Gain Complete Visibility and Insight
  • Supported: Break Down the Wall Between IT and Employees
  • Supported: Automate remediation at scale
  • Supported: Measure, Manage and Improve Digital Employee Experience
  • Supported: Enhance your existing infrastructure

Nexthink Screenshots

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Nexthink Video

Sometimes, IT hurts

Nexthink Integrations

Nexthink Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(27)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nexthink has become an integral tool for L1 and L2 teams, allowing them to efficiently address and resolve endpoint issues without disturbing customers during their workday. By providing insights into patterns and long-term trends, Nexthink empowers these teams to make informed decisions about hardware purchases, end-of-life products, and the implementation timeline for new technology. This product has proven itself to be critical to our business functions, identifying multiple ways in which we can leverage it to improve various aspects of our operations.

One key use case of Nexthink is enhancing support services and the digital experience of our employees. The Engage functionality within Nexthink has been particularly valuable, enabling collaboration with HR and Corporate Communications to effectively reach out to staff and achieve high response rates. Additionally, Nexthink's IP address information and script capture have proven beneficial for the facilities team, as they can now better identify how to restructure leases and ultimately save the company millions. Integration with our CMDB in ServiceNow has also expedited the resolution time for our Service Desk by providing them with quick access to relevant information. Overall, Nexthink facilitates proactive IT support, drives greater visibility of IT system status and laptop performance, automates issue remediation, measures and enhances the Digital Experience Score, monitors end-user devices and key services, improves asset inventory management, and empowers multiple teams in performing root cause analysis and measuring the performance of cloud-based applications.

In summary, Nexthink plays a vital role in addressing pain points for end users while improving the overall employee experience. It enables businesses across different industries to trigger campaigns for user feedback, measure device/application performance, streamline IT processes, reduce ticket volumes for faster resolutions, and increase user satisfaction. Its automated remediation capabilities have revolutionized help desks and third-party providers by driving down costs and significantly enhancing user satisfaction. Through its comprehensive features and integrations with existing systems like CMDBs, Nexthink proves effective in optimizing processes, increasing efficiency, and delivering a seamless digital experience.

Users have made several recommendations based on their experience with Nexthink. The most common ones include implementing and integrating Nexthik in the workplace for smooth monitoring in real-time. They believe that this proactive monitoring tool can greatly improve the end-user experience.

Another recommendation is to utilize Nexthink's unique solutions for IT support and analytics to proactively mitigate issues and enhance the overall customer experience.

Additionally, users suggest utilizing Nexthink's self-healing capabilities and analyzing endpoints in real-time. They find it to be a useful tool for enhancing and analyzing endpoints, making it a must-have tool for IT environments focusing on employee experience and pro-active issue resolution.

Overall, users recommend considering Nexthink as a valuable solution for organizations looking to measure digital user experience, improve customer experience, and tackle EUEM challenges.

Reviews

(1-12 of 12)
Companies can't remove reviews or game the system. Here's why
Geoffrey Wright | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Boxed solutions/Library packs
  • Application Experience
  • Campaign pop-up
  • Dashboards can be confusing with some calculations exceeding 100% for machines with multiple CPU
  • Remote action code constraints can be a challenge when heavy scripting is being requested
  • Customizations with pop-ups can be limited
Score 10 out of 10
Vetted Review
Verified User
  • Digital Experience
  • Employee sentiment
  • Assist root cause analysis
  • Multiple CPU tracking
  • Virtual Machine metrics
  • Pop up customisation
Score 10 out of 10
Vetted Review
Verified User
  • It allows for an IT department to be proactive with finding/solving issues before they happen
  • It allows for a company to have a great tool for engaging with end users using campaigns/surveys
  • It shows the full overall picture of a device/network connections when troubleshooting user issues.
  • Would love to see the ability to have more robust campaigns. Currently some of the options are preset. For example when choosing single answer for a campaign, you cannot provide the user an space to expand on their answer.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Engage with end users via pop-up comms
  • Identify root cause of a problem
  • Investigate systems that have similar traits that need to be addressed
  • Run remote actions making support easier to provide
  • Drive upgrade or EOL projects (example identifying users of IE to move them to Edge/Chrome
  • Identify application users down to the version level
  • Better integration with AD/Azure AD - pull info from AD including info such as membership in security groups
  • Calculating a primary user similar to the functionality in SCCM
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Endpoint visibility - Being able to see over 900 metrics on employee laptops
  • Remote actions - Act is a great housing unit for remote actions and leverages the collector very well
  • Engage - Ability to add a new tool to the suite of VoC options. Some reported response rate examples: 66%, 70%, 82%.
  • Engage dashboard - Additional visualization options would be nice
  • Investigation search - The ability to search for investigations more easily from Finder
Henry Jennings | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Visualize endpoint experience with setting thresholds on CPU, RAM, free space, etc.
  • Flexible "remote actions" allow for gathering data that's not in the default data set AND send remote repairs without interrupting the customer.
  • Nexthink has a feature called 'Engage' which allows for interaction with the customer in the form of a survey, or a pop-up interaction that can be attached to a remote action.
  • Nexthink's Experience Portal allows for long term strategizing based on data points you can customize or create. Focus on the issues that are relative to your business and make decisions based on collected evidence.
  • Nexthink has real-time service monitoring from an endpoint perspective. You can discover if a section or entirety of your business is experiencing an outage with an online service in near real time.
  • The legacy account administration functions could use a little more attention. Simple things like exporting your account list should be an option for admins to do.
  • Update the tagging system for deciding which clients receive the Collector (agent) auto-update
  • Online visualization map of how investigations, scorecards, metrics, and remote actions are linked together.
March 18, 2022

Nexthink Review

Score 9 out of 10
Vetted Review
Verified User
  • User sentiment - provides rolling
  • User feedback on our IT infrastructure.
  • Allows us to self remediate our security stack of applications
  • Provides us almost real time data to help us investigate users' issues
  • Allows us to send urgent comms, to all or select user groups. To communicate such things as network issues, etc.
  • Sometimes it's a bit of a task when we spot an issue and need to provide machine logs for Nexthink to investigate. I believe this isn't the case when you go and use Nexthink cloud.
  • I think the documentation can be improved. It can be very hard to follow and lacks detail.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Service and laptop health visibility via dashboards
  • Automated remediation
  • Helps improve the user experience for all users of IT
  • The on-prem finder is somewhat slow and bloated, and a little buggy (resolved in the new application experience version)
  • Lack of a fully fleshed out engage dashboard in the on-prem version (resolved in application experience)
  • On-prem finder has limitations as to how many actions can be imported
Score 10 out of 10
Vetted Review
Verified User
  • The insights we can gather using Nexthink are great, really eye-opening, and help to drive improvement.
  • Support for the product is phenomenal.
  • The user groups and community in general are fantastic.
  • The on-premise solution can be slow at times and resource-demanding even on newer laptops. (This isn't the case with the cloud offering.)
  • Some useful features are only available to cloud customers.
  • Library pack configuration could be made easier, often these packs require some customization and it's not always clear how to get them up and running after importing.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Leveraging Nexthink DEX scores in Incident Management Modules in ITSM solutions for L1/L2 teams to get a proactive view of the device.
  • Experience Optimization helps customers to get readily available daily dashboards for CTOs/CIOs.
  • Plug n Play capability of Azure AD connector helps partners to easily read AAD data in Nexthink.
  • limited capability of monitoring the device reliability monitors' parameters in Windows 10 and above. I assume Nexthink is already working on it.
  • Too Much drill-down annoys users sometimes. It should be clicked and routed to the next page.
  • Rule-based assignments and Hierarchies are too many complicated configurations. such configuration such be embedded in the collector in the beginning.
Adrian Jarosz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Showing stability of software version by showing crashes.
  • Fixing issues with Remote Actions like full hard disc.
  • Providing nice reporting of environment stability with drill-down option using hierarchy.
  • Nexthink should be engineless.
  • Better decarbonization reports.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of data gathering
  • Consolidation of multiple data points into one (previously, you'd have to request one thing from SCCM, one thing from JAMF, maybe something else from your Domain Controllers)
  • Support. Nexthink has always provided great levels of support when needed.
  • The Finder is great but to utilize the product effectively it takes some getting used to. Very 'right click' heavy.
  • Learning curve. Nexthink is very boolean based in their investigations (not a knock, most products are), but since they can track things at such a siloed level it's important to know specifically how they are classifying their objects (ex, a package vs. an application vs. an .exe vs. a binary) so you can understand what findings you're getting.
  • Parity on Mac and Linux products. This is improving though.
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