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Nextiva Business Phone Service

Nextiva Business Phone Service

Overview

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

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Recent Reviews

5* on functionality and support

10 out of 10
March 27, 2024
Nextiva is our core communication to all clients. Incoming calls are routed to several agents based on time of day or extension. Having …
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Nextiva Review

10 out of 10
March 26, 2024
We work remotely and are able to use the phone system so that we can answer our phone from anywhere. When we have had to contact customer …
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Great for Sales Professionals

10 out of 10
March 26, 2024
I use Nextiva to make cold calls as a Sales Executive. Nextiva allows me to make several calls to different prospects in and out of the …
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Great Phone Service & more

10 out of 10
March 18, 2024
We have been using Nextiva Business Phone Service for over 3 years now, and are very happy with their services, we recently migrated to …
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TrustRadius Insights

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (170)
    9.3
    93%
  • Call reports (147)
    9.1
    91%
  • Call recording (147)
    9.0
    90%
  • Message alerts (168)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Essential

$23.95

Cloud
Per User Per Month

Professional

$27.95

Cloud
Per User Per Month

Enterprise

$37.95

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $18.95 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.2
Avg 8.2

Call Management

Customized phone system settings

9.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.7
Avg 8.3
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Product Details

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

Nextiva Business Phone Service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Nextiva Business Phone Service starts at $18.95.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.

The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(238)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.

One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.

Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.

Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.

Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.

Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.

Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.

Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.

Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
My business is using two phone numbers for my separate DBAs and I will say, I LOVE their customer service support. They've been so helpful in setting up my VOIP deskphones that I purchased, and setting up my call flows.
The only pending issue is the Message Pro feature is taking too long to get it to work. It's an issue with registry. Hope this gets resolved soon. I would recommend Nextiva to anyone!
  • Customer Service
  • Technical Support
  • Provide account credit for unused features, such as Message Pro.
I've experience reliable service thus far and great customer support.
Cloud PBX
N/A
N/A
Call Management (5)
94%
9.4
Answering rules
80%
8.0
Call recording
100%
10.0
Call park
90%
9.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (1)
80%
8.0
Instant messaging
80%
8.0
Mobile apps (1)
90%
9.0
Mobile app for iOS
90%
9.0
  • Reliable VOIP service
  • Effective call flow
  • Great notification options for missed calls/text messages.
I switched to Nextiva from OpenPhone due to poor voice connection during calls. I would experience poor sound quality, dropped or disconnected calls, or missed calls for same reason.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Nextiva was by far the best option when we started looking for phone service. They have excellent customer service and their price can't be beat. It is convenient that they offer an option to chat when technical support is needed. Nextiva also allows us to have a fax# where other companies could only supply phone lines.
  • Great Customer Service
  • Competitive Pricing
  • Reliable
  • Billing - I was overbilled for months and it took a while to fix it. However they did fix it and credit me for the prior months.
Nextiva is easy to move if your business has to move locations. It was easy to set it up in a new location.
Cloud PBX (1)
100%
10.0
Call reports
100%
10.0
Call Management (3)
100%
10.0
Answering rules
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration
N/A
N/A
Mobile apps
N/A
N/A
  • We received quotes from Cox for $200+/mo for phone lines and that did not include a fax number. Nextiva was able to supply us with 2 phone lines and a fax number for $65/mo
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