Satisfied Customer
We are a small leadership development and coaching/mentoring institution, and the Nextiva Business Phone Service system satisfies all of …
Starting at $18.95 per month
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What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
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Popular Features
- Answering rules (202)9.494%
- Call reports (171)9.292%
- Call recording (172)9.191%
- Message alerts (202)9.191%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Cloud
Per User Per Month
Professional
$27.95
Cloud
Per User Per Month
Enterprise
$37.95
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
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Product Details
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- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva Business Phone Service starts at $18.95.
Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) and Directory of employee names highest, with a score of 9.4.
The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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(278)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 237)Companies can't remove reviews or game the system. Here's why
April 25, 2024
Satisfied Customer
We are a small leadership development and coaching/mentoring institution, and the Nextiva Business Phone Service system satisfies all of our needs. We are satisfied with the NEXTIVA technical support center and its ability to provide prompt and quality solutions to our needs.
- Excellent customer service
- Outstanding technical support
- Make our business easy to manage
- Corrections to many software glitches were taken care
- I can't think of anything else.
April 24, 2024
Rough Start but worth the time
Score 8 out of 10
Vetted Review
Verified User
The beginning phase and implementation process to convert from our previous landline internet system was tedious and took several months which was shock, however, there was a great deal of communication even though the communication came from several different agents and several different platforms and spreadsheets and we are small business. I couldn't imagine how difficult it would be for a business with hundreds of employees or several different chains of call flows and sub schedules.
Once the implemtation occured, there were few snags, and we hit the ground running. Any sort of issues that we encountered we were able to quickly change or fix by logging in to software and managing through the basic web site and just messing around in the various screens. Customer service was easy to get to most times and did not have long waits and we have not had a time when service has been down unless the internet was down locally through our own internet service provider in our direct neighborhood.
Once the implemtation occured, there were few snags, and we hit the ground running. Any sort of issues that we encountered we were able to quickly change or fix by logging in to software and managing through the basic web site and just messing around in the various screens. Customer service was easy to get to most times and did not have long waits and we have not had a time when service has been down unless the internet was down locally through our own internet service provider in our direct neighborhood.
- Customer Service
- Easy to use website
- call flow management
- initial implementation
- timeframe of service start up
April 24, 2024
Happy to Find Nextiva Business Phone Service
We are a small remote business and the Nextiva Business Phone Service system satisfies all of our needs. No hardware is required and a mobile phone or laptop is easily compatible. Setup is easy and our customers have never complained about a bad connection or dropped call.
Anytime we ever had a small issue or question, Nextiva Business Phone Service support has been very helpful. This is definitely a product I would recommend.
Anytime we ever had a small issue or question, Nextiva Business Phone Service support has been very helpful. This is definitely a product I would recommend.
- No hardware needed
- Ease of use
- Call clarity is very good
- Customer service is very helpful
- There is a learning curve to setting up the callflow for your business
- Every now and then the system is down
April 24, 2024
Great Service
Score 10 out of 10
Vetted Review
Verified User
We use Nextiva Business Phone Service in our everyday workday. We work in the restoration industry and have incoming calls at all hours! It is great to have a reliable app to answer emergency phone calls where ever we are! The app is easy to use. It allows all of us to have access to our phone calls without having to be in office and just be able to use our cellphones at home.
Thank you!
Thank you!
- Transferring Calls
- Phone Recording
- Easy App
- Make faster wait
April 24, 2024
Nextiva Business Phone Service - Great Value
We use Nextiva Business Phone Service for voice and FAX, and we were able to totally eliminate our VOIP phone system which consisted of hardware based equipment. They allow for access via the web or using the app from anywhere. We now have one integrated solution that is easy for everyone to use.
- Allows for use of voice from multiple devices
- Has an economical pricing plan
- They have excellent tech support
- Some settings needed to be adjusted after porting lines over
April 24, 2024
Solid Phone Service at a fraction of the cost of POTS
Score 10 out of 10
Vetted Review
Verified User
Switched from POTS to Nextiva Business Phone Service over 5 years ago. Has performed flawlessly, and voice mail (auto attendant) is fabulous.
- Reliable
- Voice Mail (auto attendant)
- Remote Access
- Customer service
- Fax module could use improvement
- Outgoing faxes should reflect time zone where the fax originated, rather than using MST
April 23, 2024
Our company has been using Nextiva Phones for over 8 years and we are extremely satisified customers!
Score 10 out of 10
Vetted Review
Verified User
Our company uses Nextiva Phone Systems in all the offices, and since its inception, we have been satisfied. There's never any service issue and there has never been static on the phone. The phones must work consistently and without issue. Whenever I needed to call customer service, I did not have to wait to speak with someone. They answered the phone quickly and addressed my issue without complaints.
- The sound is very clear.
- Transferring calls are very simple.
- I was able to set up all the phones myself, and I programmed them with ease.
- They are sleek looking and add nice flair to the office.
- Honestly, I cannot think of anything.
April 22, 2024
Nextiva Business Phone Service, Cloud Communications Essential: Reliable and Easy To Set Up
Score 10 out of 10
Vetted Review
Verified User
I use Nextiva Business Phone Service to facilitate an outreach project for my organization. I was able to set up a 24/7 automated informational hotline using Nextiva Business Phone Service that hosts a menu of audio recordings and a voicemail system.
- Ease of use
- Reliable technical support
- Value and Affordability
- Larger audio file hosting capability
It is our primary phone system for our offices. Receive calls, route to voicemail, forward to cellphones when working remote. Conference calls in individual offices and in group meetings to augment videoconferencing. This was the solution we choose to replace outdated equipment that was over 10 years old and wanted to outsource the infrastructure for the phone system.
- Call Greeting
- Forward Calls to another phone like cell phone
- Place calls from contacts within Nextiva Business Phone Service and other contacts
- Allow programming of speed dial on desktop
- Screens are too shiny and reflect overhead light
- Simpler GUI, less steps to do things like forward phone, one button perhaps
April 16, 2024
Nextiva Customer Service Gets 5 Stars
Nextiva supports all of our landline phones and associated phone numbers across 10 nationwide offices.
- Customer service
- Prompt response to inquiries
- Stable service platform
- App with good features
- Can't think of a thing!
April 16, 2024
Altoona School upgrades to Nextiva
We are a charter school. We were using an analog line through a national phone company. We need to expand and update our phone services to VoIP. Nextiva's pricing compared very well with what we were already paying for less service. Before the switch, teachers had to go to the main office to contact parents by phone. Switching to Nextiva allowed us to put a phone in every classroom, making communication for our teachers much easier. Now, they can make parental calls from the classrooms. Having the push-to-talk option also has been great for classroom communication.
- Customer support
- Reliability
- There is nothign I would change
April 16, 2024
Nextiva is the way to go
We use Nextiva for everyday business communication. Everything from calls to voicemail,faxes and text messages. Having the ability to have my business name appear as the caller ID is crucial and give more of a professional look and feel. The capabilities using Nextiva are endless. The goal is to have all future employees integrated into Nextiva
- Voicemail
- Texting
- Call quality
- Cheaper pricing
- Cell phone sales
- Business logo addition
April 16, 2024
Nextiva makes us more productive
We have about 60 Polycom phones distributed in 5 satellite offices and managed by a vendor and myself. The phones have been relatively easy to setup, easy to distribute to other offices with no glitches. Easy to forward and retrieve messages.
- Intuitive administration
- Voicemail to text delivered to email
- Softphone setup
- Management of texting app
- would rather see 4 digit exts instead of DD
- auto-update directory when new phones are added
April 12, 2024
Good service for a business
Score 10 out of 10
Vetted Review
Verified User
I am just a user, but sometimes I am asked to make a few changes in our Nextiva account for some of our employees. Nextiva team is great because it allows us to text each her own telephone number so we don’t need to give any customers are private information.
- easy to see messages
- easy to make and receive calls
- can text to the company main number.
- new app
April 12, 2024
Great service, easy to use
Score 10 out of 10
Vetted Review
Verified User
Nextiva is what my employer uses and has us techs use as an app on our phones to take and make work calls. The app is easy to use and the connections stay solid. No complaints.
- Fast connection
- easy app
- we get our own number
April 12, 2024
Great Service
Score 10 out of 10
Vetted Review
Verified User
My office have been using Nextiva phone service since opening the office. We utilize all the features that the service offers. The fax feature is very easy the follow and use. I haven’t run across any issues with the service that would cause any problems or issues with daily usage. The phone is about 95% of our business due to referral or outbound calls.
- Great customer service
- Great features
- Ease of use
April 12, 2024
Nextiva is THE business communications solution
Score 10 out of 10
Vetted Review
Verified User
We were able to combine 800# Call Flow, Fax, and multiple business line services into one provider lowering our costs by over $400/month. Our Call Flow, Fax and business lines are now all managed under one easy to use online platform.
- Quick delivery of systems
- Number porting support
- Excellent technical support team
- Longer than expected wait time for support chat service
April 12, 2024
As promised
Score 10 out of 10
Vetted Review
Verified User
I use Nextiva auto attendant to route calls for my main line to employees with each employee also having their own individual phone number set up with voicemail. They also provide a fax number for the company for the few times a year it is needed. I use the Yealink phone with Nextiva.
- Good sales support
- Good technical service support
- Clear phone calls.
- Their web based admin is usable and works well with no glitches but would appreciate a facelift as far as layout.
April 12, 2024
Easy to use
Score 10 out of 10
Vetted Review
Verified User
We’re a small start up logistics and trucking company. Nextiva has allowed us to give off a bigger company image with its business line service. Calls are flawless. Now customers can call us on our main line or the toll free number. Which is great before I was using Google Voice and didn’t get a number in my area. With Nextiva we got a local number. Thanks
- Easy to use
- Reliable
- Fair rate
- So far so good
- Monitoring
- More Metrics
April 12, 2024
Great Product
We utilize Nextiva Daily for our business. We also use the IM and recording feature everyday. The cost is much lower than we were used to paying and the customer service is always looking for ways to assist. Updates are rolled out regularly and fixes for glitches are resolved in a reasonable amount of time also.
- support
- updates
- instant messaging
- recording calls
- PRICE!
- cell phone app could use a little work
- IM on cell phones would be helpful
- voice mails could be easier to maintain
April 12, 2024
Automotive Industry friendly phone system
Score 10 out of 10
Vetted Review
Verified User
Nextiva makes it possible to get our phone lines thoughout our company in sync. This company makes it easy for people to contact our business. The company allows us to route calls accordingly easily through the system. They make it possible to retrieve calls in a timely manner with the routing of calls . I haven’t seen an issue that they cannot resolve in a timely manner .
- Coordinating phone systems to users
- Support for issues are taken care of in a timely manner
- Staff are really easy to work with
April 11, 2024
Purchase Nextiva Now!
I'm a virtual assistant and Nextiva is helping me a lot contacting my client's customers. It's so easy to use not like the other platforms that they need to install a lot of tools before you can use it. And also, my co-workers from previous company are still using Nextiva up until now meaning they also really like how Nextiva works.
- Voice calls
- Sending SMS
- Voice messages
- Accuracy of transcription (voice messages)
- Sometimes unknown errors
- Sometimes but very few (Late receiving messages)
April 11, 2024
Nextiva Business Phone Service is Great
We are an Independent Insurance Agency and we use Nextiva Business Phone Service for our agency. Their service is reliable and user friendly, in addition to being reasonably priced.
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
April 09, 2024
the Migration to Nextiva Business Phone Service
Score 10 out of 10
Vetted Review
Verified User
We migrated Cisco Call Manager to Nextiva Business Phone Service, and we saved a lot. Cisco Call Manager like other hosted PBXs is associated with CapeX and OpeX you need a well-trained IT to manage and technical support contracts,...etc.
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
- Easy Auto Attendant setup and call flow
- Free Technical support and quick response
- multi platform phone device, descktop app, and mobile app
- provide Admin with more access to the backend setup
April 08, 2024
The greates VoIP
I am a virtual assistant, so I spend 8 hrs. a day taking calls via Nextiva, there has not been a single time where I have encountered any type of inconvenience. Its super user friendly and I cannot complain about it. Another thing I like the most is how easy is to navigate the directory and to transfer calls. Super recommended!!!
- Take calls
- Listen to Voice Mails
- Transfer calls
- Make outbound calls to clients