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Nextiva Contact Center

Nextiva Contact Center

Overview

What is Nextiva Contact Center?

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…

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Learn from top reviewers

Nextiva Contact Center Makes Managing an In-house Call Center Simple!

Rating: 9 out of 10
July 16, 2024
IncentivizedVetted ReviewVerified User
As the head of our marketing team, I use Nextiva Contact Center to monitor call quality and volume, and perform regular reporting duties. It is difficult to keep a close eye o...
Continue reading
Verified user
Manager
Nextiva Contact Center2 years of experience

Nextiva Contact Center is a great tool!

Rating: 9 out of 10
July 9, 2024
Vetted ReviewVerified User
I use Nextiva Contact Center for call management, reporting, and call recording and monitoring. We use this program daily to handle calls and it helps us with our sales calls ...
Continue reading
Ommi Milner
Employee - Customer Service
Customer service-Sales
A-1 Self Storage
Nextiva Contact Center3 years of experience

Nextiva For The Win

Rating: 10 out of 10
June 25, 2024
IncentivizedVetted ReviewVerified User
We use Nextiva across all the channels available, they make it so easy to use through regular phone, chat and on the app. We have been with them for the past 2 years at 12 loc...
Continue reading
Lester Hernandez
Administrative Assistant - Information Technology
Asset Management
American Realty Investors
Nextiva Contact Center1 year of experience

Look no further and go with the best.

Rating: 10 out of 10
June 18, 2024
Vetted ReviewVerified User
We use Nextiva Contact Center to handle all of our calls coming in. We forward calls to other departments. We also create the users and assign phones to each user. We set up t...
Continue reading
Verified user
Administrative Assistant
Nextiva Contact Center1 year of experience

Nextiva Contact Center: Your All In One Solution

Rating: 10 out of 10
June 12, 2024
IncentivizedVetted ReviewVerified User
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they h...
Continue reading
Dustin Alise
Director - Product Management
Event App Support
Brushfire
Nextiva Contact Center6 years of experience

Law Practice Telecommunication Issues Resolved

Rating: 10 out of 10
June 4, 2024
IncentivizedVetted ReviewVerified User
When there are the rare issues with the product, the contact center comes through to be able to successfully resolve my issue. Professionalism is key, but more importantly, th...
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Josh Klitzner
Director - Customer Service
Director of Client Relations
Law Office of Steven N. Klitzner
Nextiva Contact Center13 years of experience

I think Nextiva Contact Center is the best VOIP Company you will ever need.

Rating: 10 out of 10
May 30, 2024
IncentivizedVetted ReviewVerified User
I am the IT administrator for a large organization that uses Nextiva Contact Center. The problems we encounter are very little to none. We use the phones to communicate with t...
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Verified user
Manager
Nextiva Contact Center1 year of experience

Nextiva Contact Center is a must have for any customer centric sales flow

Rating: 10 out of 10
May 27, 2024
IncentivizedVetted ReviewVerified User
We use Nextiva Contact Center for a round robin call center for sales, support, technical help, etc. We needed a simple to set up, easy to use, transparently priced solutio...
Continue reading
Jacob Cook
Director - Customer Service
Head of Customer Success
Textla
Nextiva Contact Center1 year of experience

Revive RX

Rating: 8 out of 10
April 1, 2024
IncentivizedVetted ReviewVerified User
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be able to see their status, their avai...
Continue reading
Tatum D Stepherson
Manager - Customer Service
Call Center Manager
Revive Rx Pharmacy
Nextiva Contact Center1 year of experience

Nextiva Contact Center is user-friendly and useful

Rating: 10 out of 10
March 31, 2024
IncentivizedVetted ReviewVerified User
Our Organization uses Nextiva Contact Center on a daily basis to take/place calls and to communicate with clients. The Nextiva Contact Center system helps to improve our custo...
Continue reading
Jill Meeker
Representative - Customer Service
Insurance Agent
Choice Insurance Agency
Nextiva Contact Center1 year of experience

Dialing Up Success with Nextiva Contact Center

Rating: 10 out of 10
March 27, 2024
Vetted ReviewVerified User
Nextiva Contact Center has been a game-changer for my team of inside sellers! I have been doing this for awhile as both a seller and a leader and use to wrestle with system...
Continue reading
David Norton
Director - Sales
Director of Digital Sales
Charter Global
Nextiva Contact Center3 years of experience

Great Call Center Option

Rating: 10 out of 10
March 8, 2024
Vetted ReviewVerified User
Nextiva Contact Center is a useful tool in our organization to improve our customer service expericence to avoid missed calls and to follow up with our customers after every p...
Continue reading
Jorge Carmelino
General Manager - Product Management
Purchasing Manager
Rothman Associates
Nextiva Contact Center5 years of experience

Nextiva Contact Center has great value and support

Rating: 10 out of 10
February 27, 2024
IncentivizedVetted ReviewVerified User
Nextiva Contact Center is our office and satelite office contact phone and a “hotline “ is set up for notifying us of animal emergencies and notice sent to select groups.This ...
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roger pszonowsky
Administrator - Other
Stranding admin
sea turtle Preservation
Nextiva Contact Center7 years of experience

Nextiva VOIP Call Center Category - Travel Management Company

Rating: 10 out of 10
February 23, 2024
IncentivizedVetted ReviewVerified User
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S...
Continue reading
Mike Frounfelter
Employee - Information Technology
Corporate Technology Specialist
Uniglobe Travel Designers
Nextiva Contact Center10 years of experience

Nextiva Contact Center will take your organization to the next level!

Rating: 10 out of 10
February 13, 2024
Vetted ReviewVerified User
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with...
Continue reading
Verified user
Account Manager
Nextiva Contact Center1 year of experience
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons
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Pricing

View all pricing

Essential

$129

Cloud
per month per seat

Professional

$159

Cloud
per month per seat

Premium

$199

Cloud
per month per seat

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $129 per month per user
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Features

Contact Center Software

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

9.2
Avg 8.3

Workforce Optimization (WFO)

Tools that allow managers or team leaders to evaluate and track agent performance.

9.3
Avg 8.2
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Product Details

What is Nextiva Contact Center?

A contact center solution supporting customer experiences. It features:


  • True omni-channel communications.

  • Generative AI capabilities.

  • Dynamic agent scripting that takes repetitive tasks out of agent’s hands.

  • A cloud-based technology stack to simplify operations.

  • Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.

  • REST APIs enabling integrations with a range of other tools.

Nextiva Contact Center Competitors

Nextiva Contact Center Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.

Nextiva Contact Center starts at $129.

Dialpad Ai Contact Center, Talkdesk, and UJET are common alternatives for Nextiva Contact Center.

Reviewers rate Call tracking highest, with a score of 9.8.

The most common users of Nextiva Contact Center are from Mid-sized Companies (51-1,000 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(49)

Reviews

(1-25 of 36)
Companies can't remove reviews or game the system. Here's why

Nextiva Contact Center Makes Managing an In-house Call Center Simple!

Rating: 9 out of 10
Incentivized
July 16, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
2 years of experience
Use Cases and Deployment Scope
As the head of our marketing team, I use Nextiva Contact Center to monitor call quality and volume, and perform regular reporting duties. It is difficult to keep a close eye on employee performance and other KPIs without a united call center software, so Nextiva Contact Center makes it easy to log into one program and have all the tools I need at my fingertips.
Pros and Cons
  • I appreciate having the ability to watch our call dashboard and see real-time call data.
  • Ease-of-use is a key feature that me and my team appreciate. In order for our call center to serve our clients, they need to be able to answer calls and log in quickly and easily without hurdles. Reporting and administrative tools are simple to use, too.
  • The quality of our incoming calls is very clear, and so are recorded calls. This makes monitoring and analyzing calls easy.
Likelihood to Recommend
We have over 50 locations and an in-house call center, so having a united platform to perform customer service duties is absolutely critical. Nextiva Contact Center is a very effective solution for large teams and multi-location businesses. If you need to regularly report on call volume and agent performance, it is extremely helpful. A very small team may not benefit from it as much as a medium to large scale one.

Nextiva Contact Center is a great tool!

Rating: 9 out of 10
July 09, 2024
OM
Ommi Milner
Customer service-Sales
A-1 Self Storage (Real Estate, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
Use Cases and Deployment Scope
I use Nextiva Contact Center for call management, reporting, and call recording and monitoring. We use this program daily to handle calls and it helps us with our sales calls and determining areas of progress and improvement. The program is essential for the growth of our company and the call center as a whole.
Pros and Cons
  • The call quality is amazing
  • The reporting is customizable and acsurate
  • The call monitoring is accurate and great for helping with coaching.
Likelihood to Recommend
I love the call monitoring especially when it comes to recalling conversations between customer's and the call center representatives. There have been instances where the recorded call has determined what was/wasn't said to a customer for accuracy. This has also helped with legal situations as well. I like that we have this feature to reply on.

Nextiva For The Win

Rating: 10 out of 10
Incentivized
June 25, 2024
LH
Lester Hernandez
Asset Management
American Realty Investors (Real Estate, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
We use Nextiva across all the channels available, they make it so easy to use through regular phone, chat and on the app.<br>We have been with them for the past 2 years at 12 locations and we have had no issues compared to the old system we used to have.
Pros
  • Call Tracking
  • CRM Integration
  • Reduces Wait Time
Likelihood to Recommend
Nextiva is very easy to work with and has help improve our productivity.
We have yet to encounter any issues really but whenever we have questions they are very attentive and our rep has been wonderful these past two years of partnership and we have no intentions on making a change.

Look no further and go with the best.

Rating: 10 out of 10
June 18, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
We use Nextiva Contact Center to handle all of our calls coming in. We forward calls to other departments. We also create the users and assign phones to each user. We set up the voicemails and helped them use the app on their phones. We really don't have any business problems since switching.
Pros and Cons
  • Speed
  • Reliability
  • Clear Calls
Likelihood to Recommend
Nextiva Contact Center will save businesses lots of money. They are very affordable and cannot be matched by anyone else. They are the best simple as that.

Nextiva Contact Center: Your All In One Solution

Rating: 10 out of 10
Incentivized
June 12, 2024
DA
Dustin Alise
Event App Support
Brushfire (Events Services, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
6 years of experience
View profile
Use Cases and Deployment Scope
We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order or tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.
Pros and Cons
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers and attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
Likelihood to Recommend
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.

I think Nextiva Contact Center is the best VOIP Company you will ever need.

Rating: 10 out of 10
Incentivized
May 30, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
I am the IT administrator for a large organization that uses Nextiva Contact Center. The problems we encounter are very little to none. We use the phones to communicate with the public. I think Nextiva Contact Center is the best phone service company in the world. When we do have problems, Nextiva Contact Center support is very easy to get to and they help us right away. Incredible people that actually care about their clients and people!
Pros
  • Communication
  • Friendliness
  • Reliability
Likelihood to Recommend
We had an issue with the fire alarm system that needed analog phone lines. Nextiva Contact Center support was able to find an expert and offer a solution that I would have never thought of. They introduced a special kind of box called a cisco ata box for converting digital to analog phone service. That solved our issue for our fire alarm system that has to have monitoring via a analog phone line.

Nextiva Contact Center is a must have for any customer centric sales flow

Rating: 10 out of 10
Incentivized
May 27, 2024
JC
Jacob Cook
Head of Customer Success
Textla (Telecommunications, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
View profile
Use Cases and Deployment Scope
We use Nextiva Contact Center for a round robin call center for sales, support, technical help, etc.

We needed a simple to set up, easy to use, transparently priced solution for our talk to sales, support, etc lines - and we wanted them to all be connected to the same phone number - offering a selection menu for who the customer would like to talk to.
Pros and Cons
  • Round Robin
  • Call routing
  • On hold
Likelihood to Recommend
Nextiva Contact Center is great for a round robin talk to sales center with multiple team members. It offers great recording and analytics features, and has been a massive ROI boost for our company.It fits all of our needs, so I don't have any comments about where the solution wouldn't fit.

Revive RX

Rating: 8 out of 10
Incentivized
April 01, 2024
TD
Tatum D Stepherson
Call Center Manager
Revive Rx Pharmacy (Pharmaceuticals, 201-500 employees)
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be able to see their status, their availability, and the many reports that are offered help with managing the team and seeing areas of improvement. The main issues we have been experiencing with Nextiva, Unity, that is, has been having a lot of issues with pop ups during calls of the same call. Other than that, the support team is great! But sometimes you did get transferred 2 to 3 times to reach the correct department.
Pros and Cons
  • Reporting
  • Support
  • Features
  • Self Service
Likelihood to Recommend
The features are top tier. Any and everything you can think off is already available. But you have to figure out how to use it. Support is always available to assist, and the call could be very long and time consuming. There is a plethora of information on their site, but I like to get straight to the point and speak with someone.

Nextiva Contact Center is user-friendly and useful

Rating: 10 out of 10
Incentivized
March 31, 2024
JM
Jill Meeker
Insurance Agent
Choice Insurance Agency (Insurance, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
Our Organization uses Nextiva Contact Center on a daily basis to take/place calls and to communicate with clients. The Nextiva Contact Center system helps to improve our customer service experience to avoid missed calls and to follow up with our clients. The sound function is clear, and the functions to use the system are user-friendly.
Pros and Cons
  • Clear phone calls and communication
  • Allows quick contact with clients
  • forwarding voicemail to email for ease of access
  • Clean and clear platform very user-friendly
Likelihood to Recommend
Nextiva Contact Center works very well for the Insurance industry call volume and needs as it tends to be able to keep track of the high call volume and quick response needed and focuses on ease of use for the employees.

Dialing Up Success with Nextiva Contact Center

Rating: 10 out of 10
March 27, 2024
DN
David Norton
Director of Digital Sales
Charter Global (Information Services, 1001-5000 employees)
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
View profile
Use Cases and Deployment Scope
Nextiva Contact Center has been a game-changer for my team of inside sellers!

I have been doing this for awhile as both a seller and a leader and use to wrestle with systems that sounded like Charlie Brown's teacher on a bad day. Calls dropped, customers got frustrated, and hitting our sales metrics felt like climbing Mount Everest in flip flops. Enter Nextiva Contact Center! This amazing platform is as reliable as a Swiss watch and the call quality? Crystal clear!

My sellers can now connect with customers like they're chatting in person, and that makes all the difference. No dropped calls, no fuzzy connections, just smooth sailing.

Nextiva Contact Center isn't just about clear calls. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead. Since switching to Nextiva Contact Center, our sales team has been on fire! Metrics are being smashed, customer satisfaction is soaring, and the team morale is high.

Nextiva Contact Center has helped us create a winning environment where clear communication and powerful features translate into sales success.
Pros and Cons
  • Clear Calls
  • No Dropped Calls
  • Metrics
  • Call routing
Likelihood to Recommend
Lots of collaboration features like a team messenger, which is great for hybrid/remote team like ours.

Great Call Center Option

Rating: 10 out of 10
March 08, 2024
JC
Jorge Carmelino
Purchasing Manager
Rothman Associates (Textiles, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
5 years of experience
View profile
Use Cases and Deployment Scope
Nextiva Contact Center is a useful tool in our organization to improve our customer service expericence to avoid missed calls and to follow up with our customers after every phone call. We have a high volume of calls and sometimes we are out of hands to answer all calls and to route the phone calls to our representatives. We set up the Nextiva Contact Center in a way that each phone call is answered.
Pros and Cons
  • Call routing on phone calls to each extension
  • Voicemail to the phone device and email to each representative
  • After hours call center
  • Call routing to our representatives working remotely
Likelihood to Recommend
Well suited when we are short on our customer service staff and phone calls can be re-route to other departments as a back up to avoid missed calls.

Nextiva VOIP Call Center Category - Travel Management Company

Rating: 10 out of 10
Incentivized
February 23, 2024
MF
Mike Frounfelter
Corporate Technology Specialist
Uniglobe Travel Designers (Leisure, Travel & Tourism, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
10 years of experience
Use Cases and Deployment Scope
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S. Nextiva Contact Center allows us to design call flows through our auto-attendant - export data for internal review, and adjust call flow/contact center routing in real time through admin accounts.
Pros and Cons
  • Auto Attendant menus
  • call routing
  • Supervisor monitoring
  • Admin controls in real time
  • extensive reporting
Likelihood to Recommend
Once we mapped out the call flows, we were able to implement them live immediately and, in real time, see success areas and areas in need of development. The real time aspect of the config portal assisted greatly with dev work. We have multiple staff assigned to multiple contact centers as needed. Admins can move staff in an out as well.

It might be less appropriate for a single staff member working in one department.

Nextiva Contact Center will take your organization to the next level!

Rating: 10 out of 10
February 13, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
Nextiva Contact Center is essential to saving time and capturing important call details through the software's auto-transcription. It's invaluable to be able to be engage with our clients and not distracted with trying to take notes from the call. This is essential when it's necessary to go back and review details from calls with our clients. It's incredible to think we got by without out before (not sure how).
Pros and Cons
  • Auto-transcription from calls
  • Compliance
  • Call reviews and audits
Likelihood to Recommend
Nextiva Contact Center is well suited for organization with a larger workforce (100+ users), I think it might not be ideal for smaller groups.

Nextiva Contact Center's Phone System

Rating: 10 out of 10
Incentivized
February 12, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
Use Cases and Deployment Scope
Nextiva Contact Center is used for daily phone call interactions, managing voicemail through the speech to text, and reviewing historical information utilzing the reporting functions. There are a few more features that are available that is not currently used, such as the messaging service built into the new app, the group team chats, and the available integrations with other services like exchange.
Pros and Cons
  • Clean looking platform
  • General uptime
Likelihood to Recommend
Nextiva Contact Center works well in simple and easy setups that do not require a lot of customization. There is customization available but is limited to admin level changes or directly through Nextiva Contact Center.

Nextiva Call Center Review

Rating: 10 out of 10
February 12, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
6 years of experience
Use Cases and Deployment Scope
Nextiva Contact Center is a useful tool when needing quick answers or submitting tickets for urgent assistance with troubleshooting or other concerns. We receive a quick and typically one-call resolution-based response within 24 hours. We often use this tool for assistance with reporting, connectivity concerns, and setup of new call center agents. I would recommend it for any business requiring organization and ease in their call center operations.
Pros and Cons
  • Quick Lookup
  • Submitting Tickets with ease
  • Easy to use reporting tool.
  • Analytics to gauge productivity
Likelihood to Recommend
Whenever we need to set up a new call center agent, it is a bit difficult to ensure all fields are accurately completed as well as recording line is actively on. This process could be a bit more simplified. The dashboard can be more detailed for reporting and gauging further details of calls in real-time. The ticket submission tool is quick and easy.

Nextiva VOIP Contact Center is good for Business

Rating: 10 out of 10
Incentivized
February 08, 2024
JR
Jesse Reyna
Director of Information Technology
Westinghouse Lighting (Wholesale, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
10 years of experience
View profile
Use Cases and Deployment Scope
We currently use Nextiva Contact Center to provide Customer Support for our products. From supporting our B2B Customer Accounts right to providing Consumer Support for those that purchase our products from our Customers.

Nextiva Contact Center allows us to provide a dedicated team experience to our customers by routing our calls via their DNS numbers or the geographic location where they reside. Hence, they talk to a familiar voice all the time.

Nextiva has been an excellent VOIP provider with a call center product they support and manage versus relying on a third party or integrations to make it work seamlessly.
Pros
  • Call Routing
  • Ease of Use
  • Technical Support
Likelihood to Recommend
Nextiva Contact Center is well suited for businesses that need to support a Call Center. They have functionality that greatly helps reach the desired outcome backed by a support team that can understand the business use case and apply it to the proper configuration one desires.

Increased productivity with Nextiva

Rating: 10 out of 10
Incentivized
February 07, 2024
FH
Farhan Hussain
CTO
ABC Transfer Inc. (Construction, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
2 years of experience
Use Cases and Deployment Scope
We have multiple departments with inbound and outbound needs. The complexity is added when we segregate the outbound numbers for different chapters in our organization and then further segregation to departments and then individuals. The call routing in groups and locations is working flawless for us. We have seen an increase of productivity by approximately 27% after adapting the solution.
Pros and Cons
  • Call Monitoring
  • Call Routing
  • Dashboard
  • Reporting
  • Analytics
Likelihood to Recommend
In our case where we have multiple locations and each location having mutiple inbound/outbound teams, it is working great so far.

Perfect VOIP Solution

Rating: 9 out of 10
Incentivized
February 06, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
We use Nextiva VoIP Call Center as a team to route incoming calls and split those up between everyone. It works great splitting that work up and making sure we don't miss any touches with our customers. We use this to field around 30-50 calls a day and it works great!
Pros and Cons
  • Call Routing
  • Splitting Call Responsibilities
  • Making sure we don't miss customer calls
Likelihood to Recommend
I think Nextiva VoIP Call Center is useful for any situation where a team is fielding calls from a single number. Customer support lines are the perfect use case, and that's what we use it for. It makes it super easy to make sure we don't miss anything and every customer that calls in gets support.

Nextiva VoIP Call Center is Top Tier Excellence

Rating: 10 out of 10
February 06, 2024
BO
Barbara Otis
Controller
Sunrise Public Adjusters (Insurance, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
1 year of experience
Use Cases and Deployment Scope
I use Nextiva VoIP Call Center in my organization for all of our CRM, call productivity, and of course for making calls and sending SMS. Our industry especially during declared State of Emergencies requires a top tier phone service, with clear audio, excellent connection, and detailed call flows so that we never miss a call especially when our clients need us the most. Nextiva VoIP Call Center has delivered on all of that and more at a very competitive price. We now have a company CRM where we can manage all of our contacts and have access to them even from the app on our mobile devices. I would time and time again recommend Nextiva VoIP Call Center for all VoIP and Call Center needs.
Pros
  • CRM
  • Call Productivity
  • Customer Service
  • Software as a Service (SaaS)
  • Web-based
  • Workforce optimization
  • WebChat
  • fax
  • SMS
Likelihood to Recommend
In times of emergencies when our business is expanding and our phones are ringing all hours of the day and night with questions and scheduling new client inspections Nextiva VoIP Call Center has come in clutch. The ability to organize and manage the calls, have multiple lines available remotely, easily accessible contact management, and detailed call flows has made everyone's job a bit easier. We miss less call and less contacts fall through the cracks.

Connected Conversations Done Right

Rating: 10 out of 10
Incentivized
February 06, 2024
AL
Alberto Luevano
Technical Support Specialist
Operation Homefront, Inc. (Non-profit Organization Management, 51-200 employees)
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
Use Cases and Deployment Scope
To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
Pros and Cons
  • Customer Support
  • Reliable Services
  • Consistent Innovation
Likelihood to Recommend
Out of all of the third-parties our company works with, Nextiva VoIP Call Center's Support Team is by far the most reponsive, patient, and understanding group I've had the pleasure of working with. Their Support Team is well-versed, knowledgable, and flexible, and it seems my issues always get resolved the very first time I reach out to them for support.
From a constructive standpoint: on their admin site, I do, occassionally, find that it's a bit difficult attempting to locate where a phone number or extension is hiding, so I feel there is some room for improvement.
Despite the concerns I've expressed, I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.

Nextiva VoIP Call Center works well for our needs

Rating: 9 out of 10
Incentivized
February 05, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
6 years of experience
Use Cases and Deployment Scope
Call center operation to assist daily banking needs. They support individual and business bank account customers monday through saturday. Call center provide clients check their accounts balance, transfer, unlock, password reset, banking product questions, etc. This call center address clients who can't come to the local branches to do their transactions for business need.
Pros and Cons
  • Availability
  • Call Quality
  • Nextiva VoIP Call Center Technical Support
  • Ease of use
Likelihood to Recommend
We been using it for last 5 years and setting up call center was pretty easy comparing to other product out there.
Our agents do not have issues with it.
Only thing I can think of issue is Citrix deployment for unity program. It works but they don't support in its environment.

My #1 VolP App :D

Rating: 10 out of 10
February 02, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
2 years of experience
Use Cases and Deployment Scope
We get in contact with our carriers, bosses and with ourselves as well. It makes it easier and even fun. I use Nextiva since the very first day at this job, and to be honest, is pretty awesome how this VolP app can do a lot of things for us in this whole logistics world.
Pros and Cons
  • easier to get in contact with our bosses
  • I can rapidly call my carrier at anytime.
  • I can easily see my contacts.
Likelihood to Recommend
If you're looking for a cool app to make calls and stay in touch with your team or clients, I'd totally recommend Nextiva. It's like having a super handy Swiss Army knife for business communication. You can talk, have video chats, and shoot messages all from one app, which makes everything so simple. The best part is, their support team is super helpful. They've got your back 24/7 if you ever need a hand. So, if you want a slick, user-friendly app to keep your business humming, Nextiva's the way to go!

Nextiva VoIP Call Center made VOIP easy to use and manage

Rating: 10 out of 10
Incentivized
February 02, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
3 years of experience
Use Cases and Deployment Scope
We are using Nextiva VoIP Call Center every day for all incoming and outgoing phone calls, sending and receiving faxes and sending and receiving SMS messages. We also use Mobile application from Nextiva VoIP Call Center to use out phone systems while outside of the office. We have switched from a different vendor around 3 years ago and very happy. We record all the calls and have access to those recordings as needed.
Pros and Cons
  • Call routing
  • SMS
  • Voice recording
  • Conference Calls
  • Call Park
Likelihood to Recommend
I do recommend and did recommend Nextiva VoIP Call Center to individuals and businesses of a different sizes. Support is denominal, I can call or text with support techs and normally get an answer the same day.

Nextiva VoIP Call Center Best Choice VOIP

Rating: 10 out of 10
Incentivized
February 02, 2024
EK
Eric Knowles
Office Manger
Teknotherm (Machinery, 11-50 employees)
Vetted Review
Verified User
Nextiva Contact Center
2 years of experience
Use Cases and Deployment Scope
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
Pros and Cons
  • Mobile app is a seamless proxy for a users desk phone.
  • Voicemail-to-email provides a clear, high quality recording.
  • Fully functional desktop app makes the desktop phone unnecessary.
  • Call audio quality is superb.
Likelihood to Recommend
Nextiva VoIP Call Center is well-suited for a company with staff that works partially or fully remote. With Nextiva VoIP Call Center's centralized system, there's no need for staff to give out mobile numbers. Each staff member has one company number that can be utilized from multiple devices and applications.

High speed internet is NOT required. Our office has only 82mpbs download and 17 mbps upload, and we still get high quality call audio with rare call drops. That being said, companies with internet connectivity issues are going to struggle with any VOIP system.

Nextiva VoIP Call Center works, but you need to be patience with the system

Rating: 8 out of 10
Incentivized
February 02, 2024
Verified User
Vetted Review
Verified User
Nextiva Contact Center
7 years of experience
Use Cases and Deployment Scope
We been using Nextiva VoIP Call Center for about 7 Years, the system works fine the only down side issue is the NextivaONE app for the computer, there is an update every 2-3 weeks, the user had to logout and log back in every time there is update, the cellphone app notification will be showing to you forever, there is no way to clean up notification on cellphone app... Beside that in generally the system works great... I still recommend Nextiva VoIP Call Center.
Pros and Cons
  • Handles our incoming call very well
  • distribute the call
  • the report site is ok... could be easier...
  • routing call works great
Likelihood to Recommend
Yes.. with all its problems, still a great system to have
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