Nextiva Business Phone Service

Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.

Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.

Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.

Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.

Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.

Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.