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Nextiva Business Phone Service

Nextiva Business Phone Service

Overview

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

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Recent Reviews

5* on functionality and support

10 out of 10
March 27, 2024
Nextiva is our core communication to all clients. Incoming calls are routed to several agents based on time of day or extension. Having …
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Nextiva Review

10 out of 10
March 26, 2024
We work remotely and are able to use the phone system so that we can answer our phone from anywhere. When we have had to contact customer …
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Great for Sales Professionals

10 out of 10
March 26, 2024
I use Nextiva to make cold calls as a Sales Executive. Nextiva allows me to make several calls to different prospects in and out of the …
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Great Phone Service & more

10 out of 10
March 18, 2024
We have been using Nextiva Business Phone Service for over 3 years now, and are very happy with their services, we recently migrated to …
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TrustRadius Insights

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (170)
    9.3
    93%
  • Call reports (147)
    9.1
    91%
  • Call recording (147)
    9.0
    90%
  • Message alerts (168)
    9.0
    90%

Reviewer Pros & Cons

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Pricing

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Essential

$23.95

Cloud
Per User Per Month

Professional

$27.95

Cloud
Per User Per Month

Enterprise

$37.95

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $18.95 per month
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.2
Avg 8.2

Call Management

Customized phone system settings

9.1
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.8
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.7
Avg 8.3
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Product Details

What is Nextiva Business Phone Service?

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.

Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software

Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software

Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features

Nextiva Business Phone Service Integrations

Nextiva Business Phone Service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Nextiva Business Phone Service starts at $18.95.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.

The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(238)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.

One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.

Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.

Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.

Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.

Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.

Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.

Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.

Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.

Attribute Ratings

Reviews

(1-1 of 1)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Nextiva Business Phone Service as our main phone system. We replaced 3 land lines that we getting more expensive and the sound quality was getting worse. The sound quality with Nextiva Business Phone Service is far superior and the monthly bill is about 80% less than what we were paying for our land lines.
  • Call Quality
  • Price
  • Ease of Use
  • Great customer service
  • I haven't found any yet
I think Nextiva Business Phone Service is a great phone system. Calls can be taken on a computer, desk phone, of routed to your cell phone. We have a receptionist answer the phone and she seamlessly transfers calls to the appropriate person.
Cloud PBX (5)
40%
4.0
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
N/A
N/A
User templates
N/A
N/A
Call reports
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
80%
8.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
N/A
N/A
Message alerts
100%
10.0
VoIP system collaboration (4)
N/A
N/A
Video conferencing
N/A
N/A
Audio conferencing
N/A
N/A
Video screen sharing
N/A
N/A
Instant messaging
N/A
N/A
Mobile apps (2)
50%
5.0
Mobile app for iOS
100%
10.0
Mobile app for Android
N/A
N/A
  • Monthly cost is about 80% less than we were paying for our land lines
  • Sound quality is better than our land lines
We have not used any other VOIP solution before.
5
Sales, Accounting, Technical support, purchasing, etc....
1
Nextiva Business Phone Service customer support is very good. You do not need to have much skill to support it on your own with their help.
  • Answering and placing phone calls
  • We now have an automated answering setup after hours that we did not have before.
The cost, call quality, and ease of use make it a very easy decision to renew with Nextiva.
Yes
We replaced analog land lines with Nextiva Business Phone Service.
  • Scalability
  • Ease of Use
After cost, ease of use was the most important requirement for our solution. Everyone in the office had to be able to use the solution regardless of the level of comfort and knowledge of technology. Nextiva fit the criteria perfectly.
When I first began the process, Nextiva Business Phone Service was not even on my radar. I was looking at 2 other services. I was almost ready to make a decision when someone suggested I look at Nextiva Business Phone Service. Once I did, I never looked back. If I had is to over again, I definitely would have given Nextiva Business Phone Service a look from the very begining.
Nextiva Business Phone Service assigned an on-boarding team to help me implement the phone system. They asked me a few question about how we would be using the system and set everything to meet our implementation. They also took care of porting our phone number from our previous phone company so we could still use them with Nextiva Business Phone Service. The process was fast and painless.
  • Implemented in-house
No
Change management was minimal
  • The implementation process was very smooth. We had no significant issues.
  • Online Training
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Nextiva Business Phone Service support has been great. They answered my questions in a timely manner. There was only 1 time that I did not get a satisfactory solution but it was not a major issue and did not affect the performance of the system.
I did not purchase premium support. Nextiva Business Phone Service is pretty easy to set up and the standard customer support was more than up to the challenge of helping me with the few issues I had.
No
Nextiva Business Phone Service support has always been exceptional so far. I had purchased an analog adapter for our paging system. The adapter did not work. Nextiva Business Phone Service customer support worked with me to try and get the adapter working remotely. When they were unsuccessful, the sent me a replacement and now I'm up and running.
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
  • answer phone call anywhere with the mobile app
  • making call from the desk phone.
  • viewing call history and contact information on the PC app.
  • I have not found any functions to be difficult or cumbersome.
Yes
The mobile interface works great. Easy to take calls on my cell phone, see whose calling, and view my call history in the mobile app.
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
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