Competent VoIP Business Solution with Competent Customer Service Support
It is our primary phone system for our offices. Receive calls, route to voicemail, forward to cellphones when working remote. Conference …
Starting at $18.95 per month
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What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
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Popular Features
- Answering rules (199)9.393%
- Call reports (168)9.292%
- Message alerts (196)9.090%
- Call recording (166)9.090%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Cloud
Per User Per Month
Professional
$27.95
Cloud
Per User Per Month
Enterprise
$37.95
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.nextiva.com/nextiva…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
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Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together. Nextiva's main capabilities center around centralized communications management, data analytics, and automated tasks. Its main offerings can be partitioned into three separate products outlined below.
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva Business Phone Service starts at $18.95.
Reviewers rate Hosted PBX and Multi-level Interactive Voice Response (IVR) highest, with a score of 9.4.
The most common users of Nextiva Business Phone Service are from Small Businesses (1-50 employees).
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Reviews and Ratings
(270)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
April 11, 2024
Nextiva Business Phone Service is Great
We are an Independent Insurance Agency and we use Nextiva Business Phone Service for our agency. Their service is reliable and user friendly, in addition to being reasonably priced.
- VOIP Service is reliable
- User Friendly Features
- Voicemails are also emailed to you
- Setup is quick and easy
- Nextiva One App could be improved by adding features
- Nextiva Business Phone Service phone selection could be improved
87.5%
8.8
100%
10.0
100%
10.0
90%
9.0
- ROI has been great
- Very Cost effective
- Standard Features are great
We selected Nextiva Business Phone Service due to the features offered and the cost associated with it. The ability to add users and equipment costs vs other VOIP Service Providers. It works very well for us and we have been very pleased with their service and support staff, sales staff when needed. We have recommended their service to others in our industry.
5
Insurance Agents, Agency Owner, Customer Service Reps and Management
1
Operations Manager does all the setup, implementation, and training for the Nextiva VOIP Phones. All our employees have voip phones from Nextiva Business Phone Service and a few different types. Everyone has learned quickly and have not had any issues with the service. It is very user friendly and works very well for our agency.
- User Friendly
- Reliable
- Features
- Cost
- Remote Use and Setup
- In agency use
- As we grow we add users and devices
- Reasonable costs and features
No
- Ease of Use
- Other
We are a small business that needed reliable service, user friendly phones and a reasonable cost to get set up and going. As we grow we add a user and device and continue to renew our contract with them due to our satisfaction thus far. We have had great service with Nextiva Business Phone Service and will continue with them.
No we have nothing but great things to say about Nextiva Business Phone Service. They have been wonderful and helpful when needed. They offer a great product at a reasonable cost and we have been very satisfied with their service. As we grow our business and add users and devices they are more than fair in the pricing and support for their service.
- Implemented in-house
No
- None
I am not aware of a premium support program or product. We have just a normal support agreement with their service and we have always been helped when needed in a timely fashion. We use the Chat Feature a lot so we can multitask and it's been great. I save the support "log" for future reference and can sometimes fix an issue myself if it's a settings issue, etc.
No
Can not isolate it to just one time. I have received exceptional support on most of the support issues I have reported and needed assistance with. I have not received a bad tech support technician or employee to date. I have worked with Tech Support, Billing Dept and Sales and all employees have been friendly, knowledgeable and great thus far.
- Day to Day use is very easy
- Common Functions are clearly shown and easy to do
- Covers most features a daily user needs
- None
Yes
They have Nextiva One which is an app that can be used to call and or receive an incoming phone call. The app also has other features like chat etc. We use it sometimes but its there when needed. They have been adding and enhancing it recently and it continues to get better with each update.
March 18, 2024
Nextiva Business Phone Service review
The company I work with uses Nextiva Business Phone Service's business phone service and is set up to use throughout the entire company. I am able to access my missed phone calls and listen to phone messages just by logging into Nextiva Business Phone Service's website using my lap top while working remote. It is very convenient and hassle free!
- Easy access using the website
- Hassle free and convenient
- Provides excellent customer service & support
- When making a call using the Nextiva Business Phone Service app on my smart phone, the number doesn't dial direct by pressing on the "phone image."
60%
6.0
N/A
N/A
N/A
N/A
N/A
N/A
- Employee satisfaction with communication
- Receiving phone calls
- Accessing voice mail
- using the Nextiva Business Phone Service website
- Making company calls using your smartphone while using the company phone number in the phone app
Yes, but I don't use it
February 19, 2024
Feeling truly grateful for your company!
I started using Nextiva Phone service about 4 years ago. I love the service and how easy it is to use. That is the biggest reason we switched our company to them. The ease and the customer service. Both excellent! I have never received a complaint by our clients and that is what I judge any service with. If my clients are happy, I am VERY happy!
- They get back to you quickly if there is an issue with your service or if you have a question.
- It is easy to do and takes very little time.
- I was able to download the app on my mobile and laptop which makes it very easy to do from anywhere.
- Only complaint is when you try to use the online assistant, it can take a while to get to you but it's not really been that bad and if I can't wait, I will just call and get them right away.
98%
9.8
100%
10.0
100%
10.0
100%
10.0
- It makes it where I do not have to sit by my computer all day
- It sends the calls to whoever I need it to and that makes my life easier.
They are the best or I would switch. We had other companies but this was by far the best for our needs. The cost is reasonable and we feel it serves us great.
3
We are a home inspection company.
1
I am pretty much the one who takes care of Nextiva.
- Answering our phones
- forwarding our phones
- being able to put the app on my mobile
- In the same way we are
- having it take messages
No
- Ease of Use
I wanted a service that took very little time or effort.
I would not.
- Third-party professional services
The rep walked me through the process, took about 20 mins. to do.
No
Change management was minimal
Really was none.
- Took a bit of explaining but then I got it.
No, I do not need help often.
No
Had an issue last week with forwarding and they took care of it right away. The phone "IS" our business bloodline, without it, we do not have a business.
- Switching the phone to different users
- forwarding the phone
- You do need a person to walk you through it the first time.
Yes
Love it!
November 27, 2023
Great product at a great price
We use Nextiva Business Phone Service as our main phone system. We replaced 3 land lines that we getting more expensive and the sound quality was getting worse. The sound quality with Nextiva Business Phone Service is far superior and the monthly bill is about 80% less than what we were paying for our land lines.
- Call Quality
- Price
- Ease of Use
- Great customer service
- I haven't found any yet
40%
4.0
80%
8.0
N/A
N/A
50%
5.0
- Monthly cost is about 80% less than we were paying for our land lines
- Sound quality is better than our land lines
We have not used any other VOIP solution before.
5
Sales, Accounting, Technical support, purchasing, etc....
1
Nextiva Business Phone Service customer support is very good. You do not need to have much skill to support it on your own with their help.
- Answering and placing phone calls
- We now have an automated answering setup after hours that we did not have before.
Yes
We replaced analog land lines with Nextiva Business Phone Service.
- Scalability
- Ease of Use
After cost, ease of use was the most important requirement for our solution. Everyone in the office had to be able to use the solution regardless of the level of comfort and knowledge of technology. Nextiva fit the criteria perfectly.
When I first began the process, Nextiva Business Phone Service was not even on my radar. I was looking at 2 other services. I was almost ready to make a decision when someone suggested I look at Nextiva Business Phone Service. Once I did, I never looked back. If I had is to over again, I definitely would have given Nextiva Business Phone Service a look from the very begining.
- Implemented in-house
No
Change management was minimal
- The implementation process was very smooth. We had no significant issues.
- Online Training
I did not purchase premium support. Nextiva Business Phone Service is pretty easy to set up and the standard customer support was more than up to the challenge of helping me with the few issues I had.
No
Nextiva Business Phone Service support has always been exceptional so far. I had purchased an analog adapter for our paging system. The adapter did not work. Nextiva Business Phone Service customer support worked with me to try and get the adapter working remotely. When they were unsuccessful, the sent me a replacement and now I'm up and running.
- answer phone call anywhere with the mobile app
- making call from the desk phone.
- viewing call history and contact information on the PC app.
- I have not found any functions to be difficult or cumbersome.
Yes
The mobile interface works great. Easy to take calls on my cell phone, see whose calling, and view my call history in the mobile app.
It is our primary phone provider throughout the organization. It is used to send and receive phone calls. It addresses business problems such as identifying caller ID and tracking calls.
- Makes calls
- App works
- Caller ID
- Can't use Bluetooth headsets.
100%
10.0
94%
9.4
100%
10.0
80%
8.0
- Positive impact on ROI.
I have not used any other similar products.