Overview
What is Nextiva Business Phone Service?
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
Nextiva Customer Service Gets 5 Stars
Altoona School upgrades to Nextiva
Nextiva is the way to go
Nextiva makes us more productive
Good service for a business
Great service, easy to use
Great Service
Nextiva is THE business communications solution
As promised
Easy to use
Great Product
Automotive Industry friendly phone system
Purchase Nextiva Now!
Nextiva Business Phone Service is Great
TrustRadius Insights
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Answering rules (199)9.393%
- Call reports (168)9.292%
- Message alerts (196)9.090%
- Call recording (166)9.090%
Reviewer Pros & Cons
Pricing
Essential
$23.95
Professional
$27.95
Enterprise
$37.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $18.95 per month
Features
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
- 9.4Hosted PBX(93) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
- 9.4Multi-level Interactive Voice Response (IVR)(108) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
- 8.8User templates(123) Ratings
Create and apply batch configurations to multiple users at once
- 9.2Call reports(168) Ratings
Historical call analysis and trending metrics
- 9.3Directory of employee names(163) Ratings
Voice directory of all employees for self-service dialing
Call Management
Customized phone system settings
- 9.3Answering rules(199) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
- 9Call recording(166) Ratings
Automatic recording of inbound and outbound calls
- 9.1Call park(158) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
- 9.1Call screening(160) Ratings
Ability to block numbers or send calls directly to voicemail
- 9Message alerts(196) Ratings
Receive SMS and email message notifications for voice and fax messages
VoIP system collaboration
Team collaboration via cloud phone system
- 8.7Video conferencing(74) Ratings
Built-in video conferencing capabilities
- 9.2Audio conferencing(133) Ratings
Audio conferencing credentials for all on the system.
- 8.4Video screen sharing(64) Ratings
Users are able to share their screens with other meeting participants on video conference calls.
- 8.7Instant messaging(103) Ratings
Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.
Mobile apps
Apps are compatible with mobile devices.
- 8.7Mobile app for iOS(157) Ratings
App for iPhone and iPad
- 8.6Mobile app for Android(132) Ratings
Android app
Product Details
- About
- Integrations
- Tech Details
- FAQs
What is Nextiva Business Phone Service?
Business Communication Suite
Includes: Customer Relationship Suite, Phone Service, Sales & Service CRM, Team Collaboration, Business Analytics, Surveys, and Live Chat Software
Customer Relationship Suite
Includes: Sales & Service CRM, Business Analytics, Surveys, and Live Chat Software
Team Collaboration Suite (which is currently in Beta)
Includes: Team Collaboration features
Nextiva Business Phone Service Integrations
Nextiva Business Phone Service Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(270)Community Insights
- Business Problems Solved
- Pros
- Cons
Nextiva has garnered praise from users for its excellent customer service and support, with no reported issues over the past three years. Users find Nextiva's software easy to understand and use, with knowledgeable support staff who address customer needs and wants. The reporting features of Nextiva's service are highly regarded, allowing users to identify call patterns and abandoned calls and make necessary changes.
One of the key use cases of Nextiva's Business Phone Service is its ability to meet the communication needs of businesses on the go. Users appreciate being able to communicate using various devices such as desk phones, online apps, and phone apps. This flexibility is particularly beneficial for small businesses, providing them with call recording capabilities, auto attendants, and call routing features. Additionally, Nextiva's Business Phone Service Application is praised for its convenience, allowing users to handle incoming and outgoing business calls directly from their cell phones.
Overall, Nextiva's service has been commended for its competitive pricing, improvements over the years, and the convenience it offers for communication. It has helped businesses save costs and provide added functionality while delivering reliable service and excellent customer support. Though some users have reported occasional technical glitches and fluctuations in video call quality that could be improved, the overall satisfaction with Nextiva's service is high due to its user-friendly interface, prompt support, and cost-effective solutions.
Excellent Customer Service: Many users have praised Nextiva for having one of the best customer service teams in the industry, with reviewers stating that they were able to easily reach a representative and have their issues resolved quickly.
Intuitive Softphone: Users found Nextiva's softphone for desktop and mobile devices to be intuitive and easy to use. This convenience allowed them to make and receive calls effortlessly, contributing to a seamless communication experience.
Flexible Product Offerings: Nextiva offers multiple products tailored to different business needs, which users appreciated for its flexibility. Whether it was meeting specific requirements or scaling their operations, reviewers felt that Nextiva provided suitable solutions for their businesses.
Customer Support: Users have expressed dissatisfaction with Nextiva's customer support, citing long wait times for assistance and ineffective responses from the staff. Some users have reported frustration with the lack of quick response and urged for improvements in both response time and the effectiveness of technical support.
Software User Interface: Several users have found Nextiva's software user interface to be confusing and lacking in explanations or help. They have encountered difficulties navigating the interface and understanding its features, emphasizing the need for a more intuitive and informative design.
Pricing Clarity: Nextiva's pricing structure has been described as confusing by users, who feel that there is a lack of transparency regarding costs and plan options. Users have suggested enhancements in pricing clarity, such as providing clearer information about charges and offering more detailed explanations of different plans available.
Attribute Ratings
Reviews
(1-25 of 229)Nextiva Customer Service Gets 5 Stars
Altoona School upgrades to Nextiva
Nextiva is the way to go
Nextiva makes us more productive
Good service for a business
Great service, easy to use
Great Service
Nextiva is THE business communications solution
As promised
Easy to use
Great Product
Automotive Industry friendly phone system
Purchase Nextiva Now!
Nextiva Business Phone Service is Great
the Migration to Nextiva Business Phone Service
with Nextiva Business Phone Service we we saved a lot with more features, great service, and free technical support.
The greates VoIP
Nextiva Business Phone Service
Nextiva Business Phone Service review
An Excellent VoIP service for the right price!
Without having a the call functionality that Nextiva Business Phone Service offers, we wouldn't be able to effectively communicate with our customers or even between each other. The scope of our use case is basic auto-attendents with call routing, extension routing and voice mail tracking to make sure all of our calls are being responded to in a timely manner