Hopeful for future potential, but it's a hard pass for now
We changed phone systems for our large, remote, client services-based company in 2021. The new product, NICE, was supposed to have …
Starting at $39 per month
View PricingOverview
What is Brand Embassy (discontinued)?
Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social…
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.brandembassy.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Brand Embassy (discontinued)?
Brand Embassy is now part of NICE inContact CXone (acquired May 2019).
Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. These capabilities will be integrated into CXone.
Brand Embassy (discontinued) Features
- Supported: Social Customer Service
- Supported: Live Chat
- Supported: Email Ticketing
- Supported: High volume routing
- Supported: Social Listening
- Supported: Unified platform to connect customer requests from social media, blogs and website forms
- Supported: Intelligent routing for automatic prioritization of incoming requests
- Supported: Integrated customer profiles to help agents create human connections
- Supported: Auto navigation to keep track of a growing, complex social thread
- Supported: Smart responses to suggest the most relevant or last response
- Supported: Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs
- Supported: Real-time team collaboration across departments to decrease resolution time
- Supported: Workflow reports to measure performance and predict future staffing needs
- Supported: Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive
Brand Embassy (discontinued) Screenshots
Brand Embassy (discontinued) Competitors
Brand Embassy (discontinued) Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Brand Embassy (discontinued) starts at $39.
Sprout Social, Verint Messaging, and Sparkcentral (discontinued) are common alternatives for Brand Embassy (discontinued).
Reviewers rate Social Engagement highest, with a score of 8.9.
The most common users of Brand Embassy (discontinued) are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(25)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
Ring central, and g-mail - which sometimes 'Went down' but always gave us a workaround so that we could still help clients. Whereas when NICE went down, we were stuck.
March 06, 2020
My Brand Embassy Sports
The cost is more, but the overall use of the system and the features far out weights the cost.
January 24, 2020
Brand Embassy is NIIICE
We are still fairly new to the entire NICE inContact platform (implemented at the end of 2019), so we are not as familiar with other products just yet.
August 26, 2016
A partner in need - social indeed
Score 10 out of 10
Vetted Review
Verified User
Better organized, with more identifiable and easily accessible data, not to mention, these two offer the bare bones of functionality. Sure you can see raw data but you cannot actually do anything with them as a whole - you need to do all the comparison and analysis yourself which can take a long time.
August 22, 2016
Are you looking for a tool to manage online care? Brand Embassy might be interesting for you.
Score 10 out of 10
Vetted Review
Verified User
Score 9 out of 10
Vetted Review
Verified User
December 30, 2014
The pillar of our social customer care
Score 9 out of 10
Vetted Review
Verified User
Generally I don't see huge differences between social CRM tools - it's mainly in the details of how well it's implemented and connected to your channels. For example other tools cannot easily process non-standard channels like custom made forums or have a e-mail based ticketing for private follow ups. Brand Embassy shines in this area.
July 21, 2014
Brand Embassy
Score 8 out of 10
Vetted Review
Verified User
- Socialbakers Builder,Avaya Social Manager,Zoomsphere
It met all our requirements defined before selection. The price was also reasonable in comparison with others.