Brand Embassy, now part of NICE inContact CXone

Brand Embassy, now part of NICE inContact CXone

About TrustRadius Scoring
Score 7.4 out of 100
Brand Embassy, now part of NICE inContact CXone

Overview

Recent Reviews

My Brand Embassy Sports

6 out of 10
March 06, 2020
We use this as part of our customer support group to help facilitate calls and deal with our customer base. We are excited for the venture …
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Brand Embassy is NIIICE

9 out of 10
January 24, 2020
We have a call center department that uses the CXone platform for softphone for our agents. We leverage the platform with Salesforce to …
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Brand Embassy

8 out of 10
July 21, 2014
We use Brand Embassy for social media customer care. It is used mainly by our Customer Care department and Marketing department. It meets …
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Pricing

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Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttp://www.brandembassy.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $39 per month
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Features Scorecard

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Product Details

What is Brand Embassy, now part of NICE inContact CXone?

Brand Embassy is now part of NICE inContact CXone (acquired May 2019).

Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. These capabilities will be integrated into CXone.

Brand Embassy, now part of NICE inContact CXone Features

  • Supported: Social Customer Service
  • Supported: Live Chat
  • Supported: Email Ticketing
  • Supported: High volume routing
  • Supported: Social Listening
  • Supported: Unified platform to connect customer requests from social media, blogs and website forms
  • Supported: Intelligent routing for automatic prioritization of incoming requests
  • Supported: Integrated customer profiles to help agents create human connections
  • Supported: Auto navigation to keep track of a growing, complex social thread
  • Supported: Smart responses to suggest the most relevant or last response
  • Supported: Social listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs
  • Supported: Real-time team collaboration across departments to decrease resolution time
  • Supported: Workflow reports to measure performance and predict future staffing needs
  • Supported: Insight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive

Brand Embassy, now part of NICE inContact CXone Screenshots

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Brand Embassy, now part of NICE inContact CXone Integrations

  • Cisco
  • Microsoft Dynamics
  • Salesforce

Brand Embassy, now part of NICE inContact CXone Competitors

Brand Embassy, now part of NICE inContact CXone Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Brand Embassy, now part of NICE inContact CXone starts at $39.

Sprout Social, Verint Messaging, and Sparkcentral, by Hootsuite are common alternatives for Brand Embassy, now part of NICE inContact CXone.

Reviewers rate Social Engagement highest, with a score of 8.9.

The most common users of Brand Embassy, now part of NICE inContact CXone are from Enterprises (1,001+ employees) and the Telecommunications industry.
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Comparisons

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Reviews and Ratings

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