Brand Embassy, now part of NICE inContact CXone Reviews

15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-3 of 3)

Companies can't remove reviews or game the system. Here's why.

About Brand Embassy, now part of NICE inContact CXone

Brand Embassy is now part of NICE inContact CXone (acquired May 2019).

Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout their relationship with a company. Detailed customer profiles with an omnichannel view of the customer are linked to each request and seamlessly integrated with the agents dashboard. These capabilities will be integrated into CXone.

Brand Embassy, now part of NICE inContact CXone Features

Has featureSocial Customer Service
Has featureLive Chat
Has featureEmail Ticketing
Has featureHigh volume routing
Has featureSocial Listening
Has featureUnified platform to connect customer requests from social media, blogs and website forms
Has featureIntelligent routing for automatic prioritization of incoming requests
Has featureIntegrated customer profiles to help agents create human connections
Has featureAuto navigation to keep track of a growing, complex social thread
Has featureSmart responses to suggest the most relevant or last response
Has featureSocial listening powered by Brand Watch and Google to track brand and competitor mentions on forums and blogs
Has featureReal-time team collaboration across departments to decrease resolution time
Has featureWorkflow reports to measure performance and predict future staffing needs
Has featureInsight reports powered by Brand Watch and Google monitor conversations across the web to help companies stay competitive

Brand Embassy, now part of NICE inContact CXone Screenshots

Brand Embassy, now part of NICE inContact CXone Integrations

Cisco, Microsoft Dynamics, Salesforce

Brand Embassy, now part of NICE inContact CXone Competitors

Brand Embassy, now part of NICE inContact CXone Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Brand Embassy, now part of NICE inContact CXone Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Brand Embassy, now part of NICE inContact CXone Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No