NICE CXonePricing

years ago to have a consolidated platform for our call centers and to drive cost savings by having a single cloud-based platform.

productivity and reducing handling times. This efficiency translates into cost savings by minimizing operational expenses and maximizing resource utilization

Minimized our cost Extensive support Well and user friendly scripting

to lean on NICE for support. They charge heavy fees for such support (not included with your recurring service fees) and as such there are a lot of features … However configuration of the service is very complex and they will charge you hefty fees to engage their support for assistance/guidance. This may be fin…

located. It also works really well for anyone who is concerned about cost. Its price is very competitive with other systems. The technical support from NICE CXone

customize reports help the RTAs to have an easier report build and less time cost reports.

Reduced cost Increased efficiency User friendly

to the Cloud. Outdated look and feel have made the learning curve/time-to-value longer than expected. Saved a ton of time and ensured first time scheduling

communicate in real-time since this tool goes much further since it is in charge of finding us in the same place and being able to interact or share files

Our staff is having a better overall performance since implemented. Is cheaper and more useful than other softwares.

InContact Cxone, I will highly purchase this product again no matter what's the price and the main reason is that I can manage all of the usable features in one

user-friendly. The integration of several different tasks makes this platform a valued asset in the world of customer service.

Revenue increase. Low cost to operate. Very good support when having issues.

I am not in charge of seeing this info.

phones so we just connect with headphones and start calling. It is less expensive than other phones. We do not have to carry the calling device. Bad is

efficiency. The Total Economic Impact study quantifies the cost, benefit, and strategic value of migrating from on-premises contact centers to NICE inContact

Increased phone cost with limited support. Positive increase on support.

Improved in productivity. Cost savings. Time management.

since I don't do any money stuff at my work. We all use it so it's probably cost effective. Maybe need more analytics.

to try to solve everyday problems. Where we would follow up on orders and charge when necessary. We try to do everything possible to help teams with the

redeemable ones. Customer Experience Analysis and Customer Journey, where we value the satisfaction of customers and our partners.

Do not hesitate on spending a dollar on this tool. The price is right and it is really worth it. It gives back the money you spend. Helps