Mattersight Behavioral Analytics, alternately known as Nexidia Analytics after Mattersight's acquisitions by NICE Systems, was a tool used to identity behavioral trends occurring in customer service, and help organizations to identify coaching opportunities. The product is no longer available for…
The following is a quick overview of editions offered by other software in similar categories
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global…
CxEngage is a cloud contact center solution designed to meet users' needs and work in their environment. Unlike monolithic architectures and on-premises solutions, CxEngage is a ‘born-in-the-cloud’ platform to deliver unified visibility across voice, video, and digital channels. CxEngage is designed…
me to coach them to various opportunities in a way that makes them feel valued.
with Mattersight has become part of our everyday work lives in which we value their business.
the can truly maximize this service. It is an expensive technology but Mattersight is competitively priced for what it offers, the real question is for
Video capture can be challenging to implement Cost to implement could be prohibitive
agents to review their own calls and enter their own coaching. Mattersight affords me to drill down on metrics for all my agents.
we've actually seen a lift in ATT, which was one of the primary goals. The cost for portal only users ( supervisors, QA, mgmt) is ridiculous and I think
communication styles of those involved in the conversation. Most of the value provided by Mattersight revolves around call center technology. … communication styles of those involved in the conversation. Most of the value provided by Mattersight revolves around call center…