NICE Nexidia Analytics
NICE Nexidia Analytics
Overview
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Pricing
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is NICE Nexidia Analytics?
NICE Nexidia Analytics is based on the company's acquisitions of Nexidia and Mattersight.
NICE Nexidia Analytics Features
- Supported: Predictive NPS – Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation
- Supported: Predictive Metrics – When you combine your CRM or survey data with Mattersight Analytics, you can use call outcomes to make smarter business decisions
- Supported: Alerts – Proactively identify and report on key events
- Supported: API Platform – Access thousands of data elements through Mattersight’s open API platform
- Supported: Automatic Call Categorization – Automatically categorize 100% of calls against enterprise and organic libraries to reduce the need for agents to select a call reason in agent desktop applications
- Supported: Trending Topics – Synthesize your unstructured conversation data into customer sentiments, and tie insights to your CRM data to improve business outcomes
NICE Nexidia Analytics Integrations
- Amazon Connect
- NICE inContact
- Cisco
- Genesys
- Verint
- Fonality
NICE Nexidia Analytics Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 100% |
NICE Nexidia Analytics Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English |
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Reviews and Ratings
(57)
Reviews
(1-25 of 39)- Popular Filters
Companies can't remove reviews or game the system. Here's why
April 01, 2022
Good Analytics Capabilities, Value for Money.
February 25, 2022
Feel free to read!
May 26, 2016
A Fun, Easy to use and informative site for all!
May 24, 2016
Making a difference through BA
May 23, 2016
BA Saves the Day!
May 19, 2016
Personality Matters
May 18, 2016
BA all the Way!
May 17, 2016
Mattersight Behavioral Analytics Review
September 30, 2015
Enhances Customer Experience
August 19, 2015
Mattersight Review
August 07, 2015
Mattersight Behavioral Analytics
August 07, 2015
Sales & Customer Service Trainer
August 04, 2015
A great place to start
August 04, 2015
Connection with customers is the key to success
June 13, 2015
Mattersight review
June 01, 2015
Mattersight gives us sight into what matters
May 29, 2015
Coaching the Right Way
May 29, 2015
We finally have analytics software!
May 29, 2015