NICE Nexidia Analytics Reviews

51 Ratings
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Score 7.0 out of 100

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Reviews (1-3 of 3)

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Cassandra Fulcher | TrustRadius Reviewer
May 18, 2016

It’s waaaay better than DISC, it’s Mattersight's Behavioral Analytics!

Score 10 out of 10
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Likelihood to Renew

10
BA has been a great asset to our company. Everyone loves to get involved and tell their stories. It is nice when you see an agent on they floor, several months after their training, and they are still talking to you about stories and events that happened in their lives and how it relates to the BA model.
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Gina Del Sordo | TrustRadius Reviewer
May 26, 2016

A Fun, Easy to use and informative site for all!

Score 10 out of 10
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10
This site is very user friendly and easy to navigate as well as explain. It is visually appealing and very clear cut! It gives a lot of information and helps by having everything in one spot. Almost a one stop shop if you will! It gives information you may not use every day however you know it's available for you.
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WaDee'ah Crowder | TrustRadius Reviewer
May 29, 2015

Automation at its Best

Score 8 out of 10
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7
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business.
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About NICE Nexidia Analytics

NICE Nexidia Analytics is based on the company's acquisitions of Nexidia and Mattersight.

NICE Nexidia Analytics Features

Has featurePredictive NPS – Integrate your existing satisfaction survey with Mattersight's powerful behavioral algorithms to automatically predict NPS scores on every customer conversation
Has featurePredictive Metrics – When you combine your CRM or survey data with Mattersight Analytics, you can use call outcomes to make smarter business decisions
Has featureAlerts – Proactively identify and report on key events
Has featureAPI Platform – Access thousands of data elements through Mattersight’s open API platform
Has featureAutomatic Call Categorization – Automatically categorize 100% of calls against enterprise and organic libraries to reduce the need for agents to select a call reason in agent desktop applications
Has featureTrending Topics – Synthesize your unstructured conversation data into customer sentiments, and tie insights to your CRM data to improve business outcomes

NICE Nexidia Analytics Integrations

NICE inContact, Cisco, Genesys, Verint, Fonality, Amazon Connect

NICE Nexidia Analytics Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Calculate the Impact of Mattersight Behavioral Analytics on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

NICE Nexidia Analytics Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
100%

NICE Nexidia Analytics Support Options

 Free VersionPaid Version
Phone
Email
Dedicated support team (managed service)
Release Notes

NICE Nexidia Analytics Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English