NICE Nexidia Predictive Behavioral Routing
NICE Nexidia Predictive Behavioral Routing
Overview
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Pricing
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- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
What is NICE Nexidia Predictive Behavioral Routing?
The former Mattersight Predictive Behavioral Routing service is now part of NICE Nexidia Analytics since the acquisition of Mattersight in 2018.
NICE Nexidia Predictive Behavioral Routing Features
- Supported: Easy Integration & Implementation – With no training needed and integrations to existing systems and hardware, using Mattersight’s Predictive Behavioral Routing is turnkey and painless
- Supported: Performance-based Pricing – The price our enterprise clients pay is a function of the value we drive
- Supported: Immediate and Measurable Results – With powerful behavioral algorithms and a propriety database of customer behavioral profiles, our clients can expect measurable outcomes the moment our solutions are switched on
- Supported: Open APIs – Easily access data and securely share insights across the organization
- Supported: Flexible Deployment Options – Private cloud, public cloud, hybrid, and on-premises options available
- Supported: World-class Data & Security – ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework
NICE Nexidia Predictive Behavioral Routing Downloadables
NICE Nexidia Predictive Behavioral Routing Integrations
- NICE inContact
- Cisco
- Genesys
- Verint
- Aspect
- Fonality
- Amazon Connect
NICE Nexidia Predictive Behavioral Routing Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 0% |
Mid-Size Companies (51-500 employees) | 0% |
Enterprises (more than 500 employees) | 100% |
NICE Nexidia Predictive Behavioral Routing Technical Details
Deployment Types | SaaS |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | United States |
Supported Languages | English |
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Reviews and Ratings
 (7)
Reviews
(1-4 of 4)- Popular Filters
Companies can't remove reviews or game the system. Here's why
February 11, 2016
Mattersight PBR.. a different way of thinking of call routing
December 09, 2015
PBR Works in Retention
November 11, 2015
Knowing your callers- Mattersight can help
October 15, 2015