NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Reviews

7 Ratings
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Score 8.0 out of 100

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NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Scorecard Summary

About NICE Nexidia Predictive Behavioral Routing (formerly Mattersight)

The former Mattersight Predictive Behavioral Routing service is now part of NICE Nexidia Analytics since the acquisition of Mattersight in 2018.

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Features

Has featureEasy Integration & Implementation – With no training needed and integrations to existing systems and hardware, using Mattersight’s Predictive Behavioral Routing is turnkey and painless
Has featurePerformance-based Pricing – The price our enterprise clients pay is a function of the value we drive
Has featureImmediate and Measurable Results – With powerful behavioral algorithms and a propriety database of customer behavioral profiles, our clients can expect measurable outcomes the moment our solutions are switched on
Has featureOpen APIs – Easily access data and securely share insights across the organization
Has featureFlexible Deployment Options – Private cloud, public cloud, hybrid, and on-premises options available
Has featureWorld-class Data & Security – ISO27001, HIPAA, PCI-DSS, SOC 2, AICPA, and Privacy Shield Framework

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Integrations

NICE inContact, Cisco, Genesys, Verint, Aspect, Fonality, Amazon Connect

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No

Calculate the Impact of Predictive Behavioral Routing on Your Contact Center: https://www.mattersight.com/resources/benefit-calculator/

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
0%
Mid-Size Companies (51-500 employees)
0%
Enterprises (> 500 employees)
100%

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Support Options

 Free VersionPaid Version
Phone
Email
Dedicated support team (managed service)
Release Notes

NICE Nexidia Predictive Behavioral Routing (formerly Mattersight) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English