NICE Satmetrix

NICE Satmetrix

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Score 8.0 out of 100
NICE Satmetrix

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What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of…

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What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

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Product Details

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

NICE Satmetrix Video

NICE Satmetrix Customer Feedback Management

NICE Satmetrix Competitors

NICE Satmetrix Technical Details

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Frequently Asked Questions

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

Who uses NICE Satmetrix?

The most common users of NICE Satmetrix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (16)

Ratings

Reviews

(1-7 of 7)
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Simon Whight | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Lawrence Kravitz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Satmetrix offers easy to use survey building tools, but if you are looking for more than a basic analysis of data you will need to export the data. Satmetrix also has social comment tracking but we do not use that in our organization.
Rob Ellison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
If customization is needed along with ongoing consulting, then Satmetrix would be a strong player. If you know what you're trying to achieve and have the NPS know-how, you can probably find other companies to help you run the program. We needed the former, so Satmetrix was a good fit.
Score 5 out of 10
Vetted Review
Verified User
Review Source
It is certainly well suited for anyone who has no prior experience in customer satisfaction surveys. Also, the concepts are mostly reinforced by examples of business to consumer transactions/relationships. If you are looking to implement NPS for measuring business to business customer sentiment the documentation glosses over a lot of the more challenging questions.