TrustRadius Insights
Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. …
Overview
What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
Recent Reviews
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What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
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Product Details
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- Competitors
- Tech Details
- FAQs
What is Satmetrix (discontinued)?
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more.
Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
Satmetrix (discontinued) Video
NICE Satmetrix Customer Feedback Management
Satmetrix (discontinued) Competitors
Satmetrix (discontinued) Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.
The most common users of Satmetrix (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(16)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. Users appreciate the web-based interface, which makes it convenient to access and navigate the tool. The simple setup process also saves time and effort in creating and deploying surveys.
Multi-lingual Capability: Several users have highlighted the benefit of the software's multi-lingual capability. This feature allows them to conduct surveys in multiple languages, making it easier to reach a diverse audience and collect feedback from different regions.
Flexibility of Reporting: Many reviewers have mentioned the flexibility of the reporting feature as a valuable aspect of the tool. They appreciate that reports can be generated for various data points captured by the tool, providing versatility for analyzing survey results and gaining insights into customer feedback.
Limited integration with non-Microsoft platforms: Some users have expressed their desire for additional plug-ins to integrate Satmetrix with other email clients and office products, as the current integration seems to be mainly focused on Microsoft platforms.
Clunky Salesforce integration: Several reviewers have found the Salesforce integration to be clunky and have mentioned that it requires spamming fields to custom objects, which can be inconvenient and time-consuming.
Compatibility issues and implementation problems: A number of users have experienced compatibility issues with Java while creating reports, such as annoying prompts to use an older version. Additionally, some customers mentioned that the implementation of Satmetrix did not go as planned and encountered multiple problems along the way.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
September 30, 2015
Satmetrix - Easy to use, easy to understand, careful with implementation
February 26, 2015
One manager's bad Satmetrix experience
December 04, 2014
Satmetrix - Worthy of the title and worth the money
Score 10 out of 10
Vetted Review
Verified User
June 24, 2014
Satmetrix Helped us Retain our Customers
March 04, 2014
Satmetrix's NPS Certification Review
Score 5 out of 10
Vetted Review
Verified User
February 25, 2014
Great product - easy to use and highly flexible...
Score 9 out of 10
Vetted Review
Verified User