NICE Satmetrix Reviews

15 Ratings
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Score 8.2 out of 100

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Reviews (1-5 of 5)

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Anonymous | TrustRadius Reviewer
February 25, 2015

One manager's bad Satmetrix experience

Score 1 out of 10
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Likelihood to Renew

1
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
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Feature Scorecard Summary

Survey templates (2)
8.0
Themes (2)
8.0
Custom logo/branding (2)
8.0
Changes to live survey (2)
8.0
Question design help (2)
8.0
Multiple question types (2)
8.0
Survey logic flexibility (2)
8.0
Response tracking (2)
8.0
Data export (2)
8.0
Standard reports (2)
8.0
Custom reports (2)
8.0
Analytics (2)
8.0
Access controls (2)
8.0
Compliance (2)
8.0

About NICE Satmetrix

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

NICE Satmetrix Competitors

NICE Satmetrix Technical Details

Operating Systems: Unspecified
Mobile Application:No