NICE Satmetrix

NICE Satmetrix

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Score 8.0 out of 100
NICE Satmetrix

Overview

Recent Reviews

One manager's bad Satmetrix experience

1
February 26, 2015
We used Satmetrix to support our global customer feedback/Voice of Customer program. We contracted with them to administer our VOC by …
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Satmetrix's NPS Certification Review

5
March 04, 2014
Satmetrix provided us with Net Promoter Score (NPS() certification. Our company uses NPS as a means of measuring customer …
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Pricing

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What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

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Product Details

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

NICE Satmetrix Video

NICE Satmetrix Customer Feedback Management

NICE Satmetrix Competitors

NICE Satmetrix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Frequently Asked Questions

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

Who uses NICE Satmetrix?

The most common users of NICE Satmetrix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (16)

Ratings

Reviews

(1-7 of 7)
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Don Velazquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Satmetrix has allowed us to retain customers that were going to cancel services. My experience is that 8 out of 10 surveys that are called back will keep the services, understand the issue or resolution better or even upgrade.
  • Feed back to employees is done based on findings from the surveys, so that is a benefit to the company to have the employee re-trained or coached to to better next time or improve.
Rob Ellison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.