Great as astandalone but bulky and unwieldy as a Salesforce integration.
December 21, 2017
Satmetrix was implemented as a solution to garner NPS scores across a variety of business metrics, to provide a case management solution …
NICE Satmetrix
NICE Satmetrix
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What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of…
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Qualtrics?
Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.
What is SurveyMonkey?
SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…
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Product Details
What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.
NICE Satmetrix Video
NICE Satmetrix Customer Feedback Management
NICE Satmetrix Competitors
NICE Satmetrix Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Frequently Asked Questions
What is NICE Satmetrix?
Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.
What are NICE Satmetrix's top competitors?
Who uses NICE Satmetrix?
The most common users of NICE Satmetrix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.
Reviews and Ratings
(16)
Reviews
(1-7 of 7)- Popular Filters
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- Time to get surveys created and deployed has increased.
- Complexity of integration has increased
- Quality of data has decreased with integration failures
September 30, 2015
Satmetrix - Easy to use, easy to understand, careful with implementation
- Satmetrix is teaching us what our clients like and don't like about our software.
- Satmetrix allows users to close the loop with customers.
February 26, 2015
One manager's bad Satmetrix experience
- They improved employee efficiency from the previous model by 80%. Keep in mind that the previous model utilized an extremely manual and archaic platform.
- Satmetrix did assist us with successfully globalizing our VOC program
December 04, 2014
Satmetrix - Worthy of the title and worth the money
- Satmetrix has allowed us to retain customers that were going to cancel services. My experience is that 8 out of 10 surveys that are called back will keep the services, understand the issue or resolution better or even upgrade.
- Feed back to employees is done based on findings from the surveys, so that is a benefit to the company to have the employee re-trained or coached to to better next time or improve.
June 24, 2014
Satmetrix Helped us Retain our Customers
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
March 04, 2014
Satmetrix's NPS Certification Review
- Satmetrix has provided us with the tools and process for forecasting future client retention.
February 25, 2014
Great product - easy to use and highly flexible...
- Improved customer service
- Improved understanding of customer pain points
- Ability to reach out to customers promptly to address areas of dissatisfaction