NICE Satmetrix

NICE Satmetrix

About TrustRadius Scoring
Score 8.0 out of 100
NICE Satmetrix

Overview

Recent Reviews

One manager's bad Satmetrix experience

1
February 26, 2015
We used Satmetrix to support our global customer feedback/Voice of Customer program. We contracted with them to administer our VOC by …
Read full review

Satmetrix's NPS Certification Review

5
March 04, 2014
Satmetrix provided us with Net Promoter Score (NPS() certification. Our company uses NPS as a means of measuring customer …
Read full review

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of NICE Satmetrix, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

1 person want pricing too

Alternatives Pricing

What is Qualtrics?

Qualtrics produces three Web-based products: Research Suite, which helps companies and schools conduct their own custom-made surveys and data analysis; Site Intercept, which allows websites to get feedback from visitors; and 360, a tool to help human resource operations assess employee performance.

What is SurveyMonkey?

SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand…

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

NICE Satmetrix Video

NICE Satmetrix Customer Feedback Management

NICE Satmetrix Competitors

NICE Satmetrix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

View all alternatives

Compare with

Frequently Asked Questions

What is NICE Satmetrix?

Satmetrix is survey-based customer experience management software. It contains summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more. Satmetrix was acquired by NICE Systems in July 2017.

Who uses NICE Satmetrix?

The most common users of NICE Satmetrix are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews and Ratings

 (16)

Ratings

Reviews

(1-7 of 7)
Companies can't remove reviews or game the system. Here's why
Simon Whight | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
Satmetrix was implemented as a solution to garner NPS scores across a variety of business metrics, to provide a case management solution for users, to provide BI reporting and dashboards across the surveys, and to provide a "best in class" consultative service in order to attain the best NPS metrics across our business.
Lawrence Kravitz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We currently use Satmetrix for yearly Voice of the Customer surveys as well as transactional surveys. This includes when a customer ends an implementation, contacts supports, or attends a training class. We use this in order to obtain an NPS score and also gauge loyalty to our product line. We use the Voice of the Customer survey only for clients, but all other surveys are sent to both clients and internal employees where applicable.
Score 1 out of 10
Vetted Review
Verified User
Review Source
We used Satmetrix to support our global customer feedback/Voice of Customer program. We contracted with them to administer our VOC by designing the surveys, implementing them to collect data, and then present them in an easily accessible and usable reporting platform. The relationship evolved from a regional VOC program with different vendors in different regions, to one of a single global vendor in Satmetrix, so part of the solution was to integrate and globalize.
Don Velazquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Satmetrix is being used to gather feedback from the consumer in relation to thier experiences with CenturyLink. This tool is used accross the whole organization with various report types and ratings based on department. This program helps the customer to provide information to us that will help address any Quality Assurance issues, technical issues, troubleshooting that was not done with them, customer service issues, billing, etc. etc. The information left by the consumer allows us to probe and investigate before contacting the customer in regards to helping resolve the conflict they are facing. By having this information it allows for us to find out what made them mad, what they liked and where we can improve as a company. Having this information prior to contacting the customer helps with understanding what the focus of the conversation needs to be and try to provide clarification of information or a resolution of the things that they are not happy about. This provides a better customer experience, lets the cusotmer know we are familiar with the issue and are prepared, at the beginning of the call back, to help resolve any issues.
Rob Ellison | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Satmetrix in a multi-tiered approach to better understand our customers. First to understand their relationship with our company and second, to understand their experience with us on a transactional level. This approach allowed us to see the impact our customer facing organizations had on the customer base. The organizations spanned across sales, implementation, professional services and finally customer support. This ultimately allowed us to make adjustments in our business that would positively impact customer loyalty and retention.
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We just started using Satmetrix in the past 6 months across 2 different departments for 3 surveys (2 transactional surveys and 1 relationship survey). It addresses our need to understand better how easy our customers find us to deal with as a company and how satisfied they are with the products we sell.