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Satmetrix (discontinued)

Satmetrix (discontinued)

Overview

What is Satmetrix (discontinued)?

Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.

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Recent Reviews

TrustRadius Insights

Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. …
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Pricing

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What is Satmetrix (discontinued)?

Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.

Entry-level set up fee?

  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Satmetrix (discontinued)?

Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Individual features are net promoter scoring (NPS) surveying, automated triggers and alerts when indicants of poor customer experience or lack of engagement are present, text analytics for summarizing and understanding customer sentiment through what they say, and more.

Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.

Satmetrix (discontinued) Video

NICE Satmetrix Customer Feedback Management

Satmetrix (discontinued) Competitors

Satmetrix (discontinued) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.

Clicktools, QuestionPro, and Opinurate are common alternatives for Satmetrix (discontinued).

The most common users of Satmetrix (discontinued) are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(16)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Simplicity and Ease of Use: Multiple reviewers have praised the SaaS solution for its simplicity, straightforwardness, and ease of use. Users appreciate the web-based interface, which makes it convenient to access and navigate the tool. The simple setup process also saves time and effort in creating and deploying surveys.

Multi-lingual Capability: Several users have highlighted the benefit of the software's multi-lingual capability. This feature allows them to conduct surveys in multiple languages, making it easier to reach a diverse audience and collect feedback from different regions.

Flexibility of Reporting: Many reviewers have mentioned the flexibility of the reporting feature as a valuable aspect of the tool. They appreciate that reports can be generated for various data points captured by the tool, providing versatility for analyzing survey results and gaining insights into customer feedback.

Limited integration with non-Microsoft platforms: Some users have expressed their desire for additional plug-ins to integrate Satmetrix with other email clients and office products, as the current integration seems to be mainly focused on Microsoft platforms.

Clunky Salesforce integration: Several reviewers have found the Salesforce integration to be clunky and have mentioned that it requires spamming fields to custom objects, which can be inconvenient and time-consuming.

Compatibility issues and implementation problems: A number of users have experienced compatibility issues with Java while creating reports, such as annoying prompts to use an older version. Additionally, some customers mentioned that the implementation of Satmetrix did not go as planned and encountered multiple problems along the way.

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