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Starting at $15 per month
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Overview

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

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Recent Reviews

TrustRadius Insights

Nimble has proven to be invaluable for businesses in managing contacts and improving customer relationships. Users have praised its …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Customer data management / contact management (29)
    9.4
    94%
  • Integration with email client (e.g., Outlook or Gmail) (29)
    9.4
    94%
  • Custom fields (29)
    9.0
    90%
  • Task management (29)
    8.5
    85%
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Pricing

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Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
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Product Demos

Nimble CRM Demo

YouTube
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.2
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.2
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.9
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.4
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.8
Avg 7.1

Platform

8.3
Avg 7.5
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Product Details

What is Nimble?

Nimble is presented as a simple CRM for small business teams using Microsoft 365 or Google Workspace. It combines a CRM, contact management, social media insights, sales intelligence, pipeline management, and marketing automation into a unified relationship management platform that delivers valuable company and contact insights.


Nimble Competitors

Nimble Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble starts at $15.

Hearsay Social are common alternatives for Nimble.

Reviewers rate Customer data management / contact management and Integration with email client (e.g., Outlook or Gmail) highest, with a score of 9.4.

The most common users of Nimble are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(96)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Nimble has proven to be invaluable for businesses in managing contacts and improving customer relationships. Users have praised its ability to gather and customize information about clients to meet their specific needs. By integrating with other email tools and social networks, Nimble allows users to keep track of potential customer opportunities and enhance their marketing efforts. The software is widely used by marketing departments to identify prospects and foster better business relationships. Additionally, Nimble's stability and efficiency in managing customer interactions have allowed organizations to provide timely attention and support without neglecting other important activities. With its user-friendly interface and integration with popular platforms like Microsoft 365 and Google Workspace, Nimble has significantly improved business processes by organizing social media and content marketing contacts in a single database. Whether it's tracking leads, managing sales, or nurturing campaigns, Nimble provides a comprehensive CRM solution that meets the needs of small and medium-sized enterprises as well as individuals within organizations.

Valuable Email Marketing Tool: Users have found Nimble to be a valuable tool for email marketing, as it effectively organizes all client information and contacts in one centralized place. This feature has saved users time and allowed for better management of their marketing efforts.

Beneficial Reports: Reviewers highly appreciate Nimble's elaborate and beneficial reports that provide valuable insights for making informed decisions and improving marketing strategies. The availability of these reports is seen as a strength by users.

Efficient Task Management: Nimble's task management feature is highlighted by multiple reviewers as a strength. Users find it extremely helpful in properly managing projects and staying organized, which greatly contributes to their overall productivity.

Tricky and Confusing User Interface: Some users have found Nimble's user interface to be slightly tricky and confusing, particularly for those who are not familiar with it.

Limited Mobile App Functionality and Lack of Office 365 Integration: The pricing and costs of Nimble are not satisfactory for some users, especially due to the limited functionality of its mobile app and the lack of integration with Office 365.

Basic Sales Pipeline Feature in Need of Improvement: Users have expressed dissatisfaction with the sales pipeline feature of Nimble, considering it to be basic and in need of improvement.

Users often recommend Nimble for its affordability and suitability for small businesses with a limited budget. They appreciate the tutorial videos that aid in easy learning and highlight Nimble's ability to update contacts through social media platforms and emails, saving time and improving communication with customers. Users also emphasize the importance of integrating Nimble with social networks for effective contact management. Additionally, users recommend Nimble for its simplicity, great user experience, and comprehensive CRM functionality.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were utilizing Nimble’s Contact Record module, where every contact was seen in rich detail. This enabled us to see the past, present, and future interactions with our clients and prospects.
  • Easy to use contact management.
  • Integrates and captures social media feeds.
  • Re: social media; Nimble has the ability to analyze shared interests (topics, keywords) which can be relevant when communicating with your contacts.
  • Easy to filter and segment your contacts.
  • Need to enhance the mobile app because it only has a subset of functionality.
  • I wish every column in the Contacts view could be sorted and filtered.
  • I wish it could integrate with Office 365 just like Email is.
  • Forecasting functionality.
  • Nimble was used by my organization to handle leads, future advocates and existing advocates.
  • It helps with quickly getting data into the system for demand lead generation activities.
  • Nimble helped us track deals and kept a central repository of contact information that stayed up to date automatically due to the level of social media integration.
Nimble is ideal for an already socially connected salesforce. Probably not going to make sales teams not on social media get on the bandwagon. However, for any sales team, there is far less friction in using this product over others.
As a sales manager, i need to access all the data in an easy and comprehensive way. In my professional experience I have used various CRMs to accomplish this goal. Namely, Salesforce, SugarCRM, and Nimble. Each of these CRMs have there strengths and weaknesses, and pros and cons. However, each solution enabled me to know the forecast of my channels, their last update, the next steps and provided me with all the information i needed to understand when we could expect to close the deal.
Sales and Marketing teams.
Chad Stewart | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Nimble is used by the organization to handle leads, future advocates, existing advocates. The entire organization is using it. This CRM solution is dealing with the challenge of keeping track of and pulling into one view all the social signals and streams of people and organizations we provide services and solutions today. And, the more it is utilized the better it becomes for it's intended purpose. I believe that ideally this is likely one of the best social intelligence tools for organizations with simple CRM needs.
  • This CRM tool allows us to save a tremendous amount of time in data entry. On any web browser or email client communication via Google (and soon other clients), we have the means to quickly add users into the system, view all their pertinent social media streams, enter notes, to do's, follow ups, schedule meetings, all without going into the actual Nimble solution. It's awesome!
  • The integration with other systems is powerful. Integration to systems such as email marketing solutions, marketing automation like ACT-On (via cazoomi), and financial accounting systems like QuickBooks is a big time saver for a small organization.
  • The Nimble System has an integrated email inbox where you can capture and communicate back with every email which comes in without leaving the tool.
  • With it's Nimble Contact Widget automatically fills out the contact record from just a name and email. It's automagic—Saves time. Recently, the company launched the Nimble contact widget for Google Chrome, Hootsuite, Safari and Firefox. It's an awesome new feature.The Smart Contact add in is awesome! The ease of getting a contact record into the system on any website (LinkedIn, Twitter, or company websites) is 2nd to none. Not only are you able to get information into the system quickly there, but even in Gmail. Beyond the data entry efficiencies, with Nimble you can immediately connect the dots in terms of what the contact likes,dislikes, follows etc. with it's ability to pull in all the social intelligence via their digital footprint. From there, you are on your way to developing stronger relationships.
  • On the main dashboard, we can view all the "engagement" opportunities we have with contacts who have "followed" us or otherwise had some interaction so that we don't miss enhancing our relationship opportunities. In short, from one view we can listen and respond in one CRM tool!
  • Reports: Opportunity Management and/or Forecasting is an area of improvement. In June, we had a major improvement for reports and sales forecasting. This was a major step in the right direction.
  • Import: The Import process is cumbersome. I have used many import tools and while this is not the worst it's mediocre at best. The key is having an implementation partner or using someone on the App Market to import your initial data such as demographic or profile information from your legacy system like Goldmine, ACCESS etc. If all your data is in Linkedin, Facebook, Twitter, GMAIL contacts it's no problem. We just had specific fields which needed to be pulled in twice for "contact" and "accounts" linked information. For example, Revenue was a field we captured at the contact level and account level. We wanted to see that information in both places. As a result, we had to import twice due to the lack of linkage right now. I am sure it will get improved but not that good now. It can be overcome and not that expensive to do it once you get the process down.
  • Templates: There are no standard word templates which can be used to send out regular communications without going out to a third party system like MailChimp. In other words, when you have follow up emails which are routine to check in you have to copy and paste those type of "word" or "google docs" templates into the Inbox of Nimble to send out accordingly. There is a work around but if you are using some other CRM tools this is something to be aware of in your evaluation process.
  • Account Management: Many tools have ways by which to "link" shared "data" between accounts and contacts. For example, XYZ company has 3 or more employees. When you input information you would like the address to "flow" down to others. Or, you have a shared "field" on the contact record but would like to have it also displayed on the "account record". There is no way to do that. Therefore, be mindful of that situation. If you work with company records, it's a bit cumbersome to deal with this right now (as of 1/1/2015).
  • Google Chrome Add in, dramatically improved data entry time.
  • With ease of capturing new contacts into the system with Google Chrome Add In, it has improved data entry errors and improved our ability to get the lead into the "nurture phase" of marketing activities
  • Social insights are now actionable information in real time rather than having to piece it all together from other systems
For a contact insights (management) centric organization this is a winner all day long. If you have very dynamic reporting or forecasting needs this is not a CRM for you. This tool is great if you are just starting (alternative to ACT!, Goldmine, Outlook CRM Manager). In fact, it's awesome for providing insights in the social area which can even add to CRM tools like Salesforce.com, Sugar, or SalesLogix CRM which are lacking in this area. And, with API's can be integrated into the tool, it's great for real estate, financial service, or other professional contact driven sales relationships. It is also excellent for Fundraising Development Officers hoping to gain insights into their Donors! So, B to C is super. And, B to B may need a little more power if they are more sophisticated and mature with CRM. I suggest asking the following questions to discern if this is right for you. Are you B to C or B to B? Do you work with Accounts or Contacts? What are your forecasting requirements? Are you a public company or private? Have you used another CRM before? Do I (or my team) add a lot of new records into a system daily? In summary, this is a simple Social Intelligence platform tool for a small business development team which is inputting new data to use in their business. In addition, a superior tool for a nonprofit membership director or nonprofit development officer who need to supplant the data provided in their existing donor or membership management system. For most, Nimble is not a replacement for an enterprise wide CRM system but rather would add value to an existing CRM, Donor Management, or Membership Management System.
Nimble fits nicely in the "contact management" "social crm" space. As mentioned, it's not a full fledged CRM tool yet (sales, marketing, service, projects, defect tracking) etc. but it's in a good class for those small organizations who haven't any experience with automated tools and need to get into the Social Media world in order to be successfully develop relationships in the 21st century Social Selling world.
2
1
  • Sales
  • Social Insights
  • Marketing
  • Integration with ACT ON via Cazoomi (an excellent product)
  • Integration with BombBomb Video Email through Zapier
  • Sales Forecasting with improved reports release in June 2014 it allowed us to do that
It's truly a great system if you get it for the right reasons. Don't expect it to do everything a mid market organization would require but for any small business or mid to large organizations which would like to integrate to it for the social insights capabilities this is a leading solution which can add value immediately.
No
  • Price
  • Product Features
  • Product Usability
Social Selling is critical in business today. And, we needed more than the standard CRM tools provided in the market in order to develop meaningful relationships with our future advocates and existing client advocates. It didn't hurt that the price allowed us to comfortably add this to the mix as well.
No changes.
  • Self-taught
Yes, the system is very intuitive and there is sufficient online training for the organization or user to benefit from on the "how to's". If you are hoping to obtain "business process" time savers or how to implement "social selling" into your business process then you will need to enlist a trained consultant.
No
I have not used the support enough to give them a higher rating. But, they have not disappointed.
No
During the import process I requested support from them on the specific order of information to allow the custom fields to come over. They actually took my spreadsheet and adapted it to meet the requirements to move some data into the system. They didn't have to do that. They did anyways.
  • Social Integration
  • Activity Management
  • Letter Templates (integrate with Word for standard word merge functions)
  • Reporting of Sales Forecasts up until June 2014 release which now provides basic features in this area
Yes
Apple and Android (soon to be here)
In terms of ease of use, this is a very intuitive system to get around in today. I have used many contact management systems over the years and this one is quite nicely laid out and easy to navigate for sales people and managers in the field to get data and use it to manage the insights found in the system.
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