Overview
What is Nimble?
Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.
Great price, some excellent tracking features.
"Nimble Is The Smartest Choice."
Smartest choice in customer relationship management software
Powerful way of customer relationship management solution
The best CRM solution one could ask for.
A perfect CRM solution for all sizes of companies.
All in one contact management platform
Track customers to improve customer service and sales
Stable platform with many positives
Great quality marketing and sales management! Excellent CRM!
Nimble has the necessary tools that make it an excellent CRM
Demanding program that makes sales and marketing easy!
Nimble brings good alternatives as of version 4.0.10
Nimble has been useful for maximizing funnels
Nimble Who?
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Customer data management / contact management (29)9.494%
- Integration with email client (e.g., Outlook or Gmail) (29)9.494%
- Custom fields (29)9.090%
- Task management (29)8.585%
Pricing
Business
$19.00
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month
Product Demos
Nimble CRM Demo
Features
Sales Force Automation
This is the technique of using software to automate certain sales-related tasks.
- 9.4Customer data management / contact management(29) Ratings
The software acts as a single source for all customer data and enables users to access that data efficiently.
- 8.4Workflow management(28) Ratings
The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.
- 8.7Territory management(24) Ratings
Users can defines salesperson territories based on customer or market characteristics.
- 8.2Opportunity management(28) Ratings
Users can track deals and create quotes.
- 9.4Integration with email client (e.g., Outlook or Gmail)(29) Ratings
Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.
- 8.5Contract management(23) Ratings
Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.
- 6.7Quote & order management(21) Ratings
Users can create, process and fulfill price quotations and sales transactions.
- 9.2Interaction tracking(27) Ratings
Users can log and track all customer interactions through any channel, including social, email, phone and in-person.
- 8.1Channel / partner relationship management(26) Ratings
The software allows for sales, territory, lead, order and account management for partners or OEM relationships.
Customer Service & Support
This component of CRM software automates help desk, call center and field service management.
- 7.9Case management(22) Ratings
This includes incident/ticket creation, routing, escalation, and resolution.
- 8.2Call center management(20) Ratings
This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.
- 8.3Help desk management(21) Ratings
This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.
Marketing Automation
This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.
- 8.4Lead management(26) Ratings
This includes lead generation, scoring, qualification, routing, and nurturing.
- 9Email marketing(26) Ratings
This involves the ability to send mass email to groups of people based on particular qualifications.
CRM Project Management
This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.
- 8.5Task management(29) Ratings
This includes the ability to plan, track, collaborate and report on tasks.
- 8.4Billing and invoicing management(18) Ratings
This includes automated invoice creation and billing.
- 7.7Reporting(25) Ratings
Software provides a broad range of standard and the ability to build custom reports.
CRM Reporting & Analytics
Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.
- 8.9Forecasting(23) Ratings
The software helps users accurately forecast sales based on volume and conversion metrics.
- 8.8Pipeline visualization(27) Ratings
Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.
- 9Customizable reports(23) Ratings
Users can create reports and dashboards unique to their needs.
Customization
This addresses a company’s ability to configure the software to fit its specific use case and workflow.
- 9Custom fields(29) Ratings
Users can create custom fields to store additional information on standard and custom objects.
- 8.3Custom objects(22) Ratings
Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.
- 8.5Scripting environment(18) Ratings
Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.
- 8.8API for custom integration(20) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Security
This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.
- 9.3Single sign-on capability(24) Ratings
The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.
- 9.2Role-based user permissions(24) Ratings
Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.
Social CRM
This component of CRM software helps companies leverage social media in engaging with customers.
- 8.5Social data(29) Ratings
The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.
- 8.4Social engagement(29) Ratings
The software can facilitate and track engagement with customers via social channels.
Integrations with 3rd-party Software
This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.
- 8.7Marketing automation(25) Ratings
The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.
- 8.9Compensation management(19) Ratings
The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.
Platform
- 8.3Mobile access(27) Ratings
Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nimble?
Nimble Competitors
Nimble Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(96)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Nimble has proven to be invaluable for businesses in managing contacts and improving customer relationships. Users have praised its ability to gather and customize information about clients to meet their specific needs. By integrating with other email tools and social networks, Nimble allows users to keep track of potential customer opportunities and enhance their marketing efforts. The software is widely used by marketing departments to identify prospects and foster better business relationships. Additionally, Nimble's stability and efficiency in managing customer interactions have allowed organizations to provide timely attention and support without neglecting other important activities. With its user-friendly interface and integration with popular platforms like Microsoft 365 and Google Workspace, Nimble has significantly improved business processes by organizing social media and content marketing contacts in a single database. Whether it's tracking leads, managing sales, or nurturing campaigns, Nimble provides a comprehensive CRM solution that meets the needs of small and medium-sized enterprises as well as individuals within organizations.
Valuable Email Marketing Tool: Users have found Nimble to be a valuable tool for email marketing, as it effectively organizes all client information and contacts in one centralized place. This feature has saved users time and allowed for better management of their marketing efforts.
Beneficial Reports: Reviewers highly appreciate Nimble's elaborate and beneficial reports that provide valuable insights for making informed decisions and improving marketing strategies. The availability of these reports is seen as a strength by users.
Efficient Task Management: Nimble's task management feature is highlighted by multiple reviewers as a strength. Users find it extremely helpful in properly managing projects and staying organized, which greatly contributes to their overall productivity.
Tricky and Confusing User Interface: Some users have found Nimble's user interface to be slightly tricky and confusing, particularly for those who are not familiar with it.
Limited Mobile App Functionality and Lack of Office 365 Integration: The pricing and costs of Nimble are not satisfactory for some users, especially due to the limited functionality of its mobile app and the lack of integration with Office 365.
Basic Sales Pipeline Feature in Need of Improvement: Users have expressed dissatisfaction with the sales pipeline feature of Nimble, considering it to be basic and in need of improvement.
Users often recommend Nimble for its affordability and suitability for small businesses with a limited budget. They appreciate the tutorial videos that aid in easy learning and highlight Nimble's ability to update contacts through social media platforms and emails, saving time and improving communication with customers. Users also emphasize the importance of integrating Nimble with social networks for effective contact management. Additionally, users recommend Nimble for its simplicity, great user experience, and comprehensive CRM functionality.
Attribute Ratings
Reviews
(1-7 of 7)"Nimble Is The Smartest Choice."
- Easy to integrate.
- It’s vital in all of our connections.
- Contacts are imported into the CRM.
- Fantastic communication templates.
- User data consolidation across platforms.
- In real-time, keeping track of our marketing has helped.
- Pricey, but worth every penny.
- Group messaging necessitates more outreach.
- Multiple Pipeline Management interface is lacking.
- Aside from Office 365, some newer SaaS apps require more customization.
Smartest choice in customer relationship management software
- Nimble does a great job of providing quick visual snapshots of all my customers and all the individuals who I need to contact.
- It is relatively cheap as well which is a great aspect of the software and it just seamlessly integrates well with Google Apps and even Office 365.
- Nimble has a very flexible and helpful nature which I really like.
- Its interface is easy to use and attractive.
- Nimble is a great platform but one thing that I feel majorly misses in Nimble is its marketing automation which would be great as it will be able in managing email marketing campaigns and auto-responding directly to Nimble.
- Nimble’s user interface is also slightly a little tricky and sometimes confusing.
Powerful way of customer relationship management solution
- There are many things which I really like about Nimble. Firstly, Nimble has a great and flexible user interface which is great.
- This software is a great and efficient way to incentivize customers as well as generate higher revenue.
- I have always found Nimble as a great resource for keeping our email contacts synchronized and simplified. My marketing department is always finding Nimble very useful for finding potential customer opportunities.
- Some of the cons of Nimble are that the interface is a little confusing and complicated for users who have a slight unsuspecting nature.
- I am not happy with the pricing and costs of Nimble as the limited mobile app functionality results in a lack of integration in office 365.
- The sales pipeline of Nimble is pretty basic too and requires improvement there as well.
A perfect CRM solution for all sizes of companies.
- Nimble is so good for email marketing and helps in responding to our clients.
- Its dashboards are the best among all other such software.
- It manages contacts in an organized manner and helps in identifying contacts of our loyal customers.
- Its storage is less than ideal and it is annoying when we try to save more stuff in it.
- Its price is high compared to other CRM solutions.
- It is very easy to access each client's data once the authentication operations have been resolved, which by default can be as complex as required by the company's board of associates. In this way, we ensure that it is possible to go in and review the most prolific sales and those that require the most interest.
- It is easy to identify which are all the fields of interest for each client, since based on their operations within the site, or the research we do based on the system, we can save the activity data of the clients to exploit them in certain points of our sales campaigns.
- Having all customer contact data remains merely irrelevant, since we can switch between the different channels in which we might communicate with them once we have obtained data from more than two. For example, if you have an account in the customer's social networks, it is not necessary to use email.
- Working in conjunction with some services offered by Microsoft can become one of the most notorious weaknesses of the platform: Due to constant integration difficulties, it is difficult to send emails from the Microsoft Outlook 13 platform, and depending on the version of Microsoft office 365 you have, it is problematic to import documents.
- Because we cannot integrate the nimble platform with Microsoft office 365 services, we cannot save essential customer data if we have it only within one of the programs in the suite, as in the case of Microsoft Excel, from which we cannot share our spreadsheets in nimble.
- The $15 per month is only for one of the employees we attach to work in the sales area of the platform, which in the long run ends up being a huge amount considering the number of employees that are on our payroll just for that area.
Nimble, The Smart CRM, saves me time every day!
For me, it solves the problem of where to find out about people, what I am doing with them, when and how I have been in contact with them, and about what. Nimble saves me time by being available wherever I want it, regardless of what I am doing on the web in any tab or even if I'm on my mobile. Nimble's Smart Browser app is what helps me save time.
- The Smart Contact App for browsers (Chrome, Firefox, Safari, Edge) and within GMail and 365 Outlook. This enables you to add people to your Nimble database from say, LinkedIn. While it does so, it "automatically" builds their profile by retrieving information about their other online profiles in Facebook, Twitter, or Instagram. When the person is in a larger business it enables you to find contact information like emails and phone numbers (it gives a confidence rating). This feature is where a lot of my time saving comes from.
- The Group Messaging feature enables you to select a segment of your database based on tags and other filters, and send a personalized message to that group (much like a simple MailChimp). It provides you with open rates, click-through rates, and fail rates. This is awesome for improving engagement rates with your emails because it enables you to send more relevant communications to an audience you know is more likely to respond to it. Also, it makes it easy for you to follow-up.
- The search feature is another great tool for users. It is very simple to use. Not only does it enable you to search on standard and customized fields (did I mention you can add 5 tabs with 200 customized fields per tab!), it also enables you to base a search on customized 'tags" and on some social media profile data such as "Influenced Groups".
- You can save searches for reuse, which is great for your segment communications.
- The sales pipeline enables you to establish multiple pipelines. This enables you to manage prospects from different channels through different pipelines e.g. tradeshow leads and website leads. You set-up customized pipeline stages.
- You can also use the multiple pipelines to manage projects. For example, I use Nimble to manage contacts I make in relation to being a guest on a podcast or webinar, workshops, or speaking opportunities. It is not a full project management tool, but for simple projects, it is excellent to ensure the takes are done and people contacted.
- The sales pipeline reporting is very basic. However, for businesses wanting to ensure leads and quotes are followed up and have an idea of the pipeline, it is more than suitable.
- The email editor needs improvement. However, because Nimble works with Gmail and Outlook 365, you can send emails from them and it will still be stored and viewable in your Nimble database. I send most of my emails from Gmail.
Nimble is easy to integrate with 150+ apps due to PieSync being its native 2-way sync integration tool. This reduces duplication of data and saves time in its management. It also helps with businesses looking to integrate with tools like Xero or Quickbooks accounting, and with marketing automation tools like 366 Degrees and Mailchimp.
It's perhaps not ideal for businesses wanting to segregate data between divisions or business units. However, this can be managed by taking subscriptions under different business units and the addition of staff subscriptions.
Very Simple and Effective Social CRM Tool
- Easy to use contact management.
- Integrates and captures social media feeds.
- Re: social media; Nimble has the ability to analyze shared interests (topics, keywords) which can be relevant when communicating with your contacts.
- Easy to filter and segment your contacts.
- Need to enhance the mobile app because it only has a subset of functionality.
- I wish every column in the Contacts view could be sorted and filtered.
- I wish it could integrate with Office 365 just like Email is.
- Forecasting functionality.