Skip to main content
TrustRadius
Starting at $15 per month
View Pricing

Overview

What is Nimble?

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Read more

Learn from top reviewers

Return to navigation

Pricing

View all pricing

Business

$19.00

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $15 per month
Return to navigation

Product Demos

Nimble CRM Demo

YouTube
Return to navigation

Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

8.1
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.7
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.2
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.9
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.6
Avg 7.5

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

9.3
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

8.4
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.8
Avg 7.3

Platform

8.3
Avg 7.4
Return to navigation

Product Details

What is Nimble?

Nimble is presented as a simple CRM for small business teams using Microsoft 365 or Google Workspace. It combines a CRM, contact management, social media insights, sales intelligence, pipeline management, and marketing automation into a unified relationship management platform that delivers valuable company and contact insights.


Nimble Competitors

Nimble Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Nimble is a social customer relationship management (CRM) system with features such as contact management and data-driven analytics.

Nimble starts at $15.

Hearsay Social are common alternatives for Nimble.

Reviewers rate Customer data management / contact management highest, with a score of 9.5.

The most common users of Nimble are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

(1-5 of 24)

A perfect CRM solution for all sizes of companies.

Rating: 9 out of 10
July 02, 2021
Js
Vetted Review
Verified User
Nimble
2 years of experience
Nimble is being utilized in our company to manage our customer relations. It provides the profiles of our customers and helped us in highlighting the profiles of our loyal customers. It provides all the information related to our customers in a very organized and methodical manner. The customer service of Nimble is highly satisfying and they work and listen to their customers with much patience and help in resolving the issues faced by their clients. The customer service of Nimble is worth appreciating.
  • Nimble is so good for email marketing and helps in responding to our clients.
  • Its dashboards are the best among all other such software.
  • It manages contacts in an organized manner and helps in identifying contacts of our loyal customers.
Cons
  • Its storage is less than ideal and it is annoying when we try to save more stuff in it.
  • Its price is high compared to other CRM solutions.
My team and I are of the viewpoint that Nimble is a perfect solution for all sizes of companies. Whether large or small, it has the capability to manage customer relations efficiently. It enabled us to generate positive results and, as far as its customer service is concerned, that is another plus point of Nimble.

All in one contact management platform

Rating: 8 out of 10
June 22, 2021
Mt
Vetted Review
Verified User
Nimble
2 years of experience
Nimble is one of the [best CRMs in] dealing in contact management for businesses. Providing the best quality management tools and features for individuals and teams. I have been using this software for a very long time and it helps me in every single step in managing the process of management very easily. The main feature that Nimble is offering is that they collect incredible information of my customers and contacts on social media.
  • Importing contacts in the CRM is very much consist of easy steps.
  • It allows me to create, edit and view contacts records anywhere from the web.
  • It is helping me to stay organized in terms of marketing needs and providing real-time information automatically.
  • it is playing an excellent role in managing our all relations.
Cons
  • The main drawback that slows down the work progress that even though the dashboard is well designed still lacking in customization while handling the task.
  • Secondly, there is a need for updates on generating marketing reports and continuous monitoring statistics. Nimble cloud storage sometimes does not store information which leads to the loss of information, for this, we have to use another software too which increases the cost of the organization.
[Nimble] has been the best platform for us to manage contacts and information from the contacts. Great dashboard, fast UI, and complete package with all features helping us a lot. I would definitely recommend this software to other businesses to have this in their ecosystem to be more productive.

The best CRM solution one could ask for.

Rating: 9 out of 10
July 31, 2021
LG
Vetted Review
Verified User
Nimble
1 year of experience
This tool is helping us in managing our customer relationships. It is installed in our marketing department and it has so many features and gives us the flexibility to customize it according to our need. It gathers information related to our business clients and its integration is so helpful for us. And we can communicate with clients via emails too.
  • It is a great tool for email marketing.
  • It keeps all the information and contacts of clients in one place.
  • Its reports are quite elaborate and beneficial.
  • Its strength is its task management feature tool which helps in the proper management of projects.
Cons
  • Its price [feels] unpredictably high and unfair.
  • Its dashboard needs to be more advanced and presentable.
  • Its interface is hard as it has so many features that it gets perplexing to use it for the very first time and took us a long time in understanding its working.
This tool is suitable for all sizes of organizations since it has the capacity to manage customer relations in the best possible way. Its features like task management, reports, social collaboration, and forecasting are always considered important for CRM and they all work without causing any trouble. But its Reports need to be more elaborate and its interface should be made easier and less tricky.

Nimble puts you in touch with your best contacts, keeps you in touch, and makes you look great!

Rating: 10 out of 10
December 05, 2017
We all use Nimble at StoryMiners to stay in touch with clients, find new prospects, and to stay abreast of what matters in our industry and to our clients. Nimble gives each of us more information than we have to give it--which makes it productive time-wise and a pleasure to use. In one place, we can see what's happening in any channel.
  • Nimble is great at aggregating social profiles and adding them a client's record. Nimble Prospector adds their email and phone numbers as well. This saves tons of time and allows for instant outreach.
  • Nimble makes you look great online. It tells you when it's time to reach out to someone you haven't communicated with in a while. Cool leads get warm. Warm leads get hot. You get the picture.
  • Nimble's deal boards make it easy to track how far along contacts/communications/deals are. It's one of the best social selling tools in our opinion.
Cons
  • I'd love it if Nimble (or a third-party product) would show me how a record in my CRM matches (or conflicts) with a record in Nimble. PieSync can kinda do that, but I'd love it to be a native Nimble feature.
  • I'd like more set-up instructions on the front end. It's already super easy to use. Having some extra info (based on current situation and future intent) would help me make better decisions earlier and adjust my own workflows accordingly.
Nimble is great if you're:
  • just getting started on a new assignment and have all new people to meet
  • working in social media a lot and need to track lots of communications and requests
  • in sales and social is a large part of how you do your outreach
  • a thought leader doing his or her own marketing
Nimble isn't as much for you if you:
  • need super sophisticated reporting
  • need heavy reporting
  • want add-in features by the boatload (think SalesForce)

The BEST CRM for Building Relationships and Sales with Social Media Intelligence

Rating: 10 out of 10
December 18, 2017
CR
Vetted Review
Nimble
3 years of experience
1) Eliminating wasted time manually entering critical information on all Social Media platforms that a potential customer lead can be set up to nurture a professional and appropriate sales opportunity or networking advocate.
2) Ease of uploading existing contacts from Twitter, Facebook Pages, LinkedIn and other Email programs into Nimble
3) Having pertinent and reliable reminders to engage with a contact within Nimble based on triggers I set up with my designated criteria so that no contact slips through the cracks without having appropriate contact with my company
4) Having the newly released Group Messaging tool to send out email messages that allow for personalization of content from fields within the contact record
5) Using the Nimble Mobile app to manage all my activities to engage with contacts on multiple mobile devices keep me in easy reach to call, write, post a comment on any social media site, or create tasks not to be forgotten
  • The ease of setting up and becoming proficient in using every aspect of Nimble's capabilities and continually adding new tools integrated within the program is a big winner at choosing Nimble for our company CRM product.
  • The widget application works intelligently within Safari, Google Chrome and Mozilla Firefox to pull all the Social Media information about a key contact person or the company itself saves me tremendous time from having to go one-by-one to fill all fields manually with that specific information.
Cons
  • The only area that has been a piece lacking was with more integrations with other cloud-based applications like Constant Contact, QuickBooks online, and more. As of a few weeks ago, this entire missing piece was remedied by having PieSync become a major addition to Nimble as an add-on application that handles all of the two-way syncing we were looking for. More integrations as being added within PieSync every week.
The ease of integration to my Google Calendar, using PieSync to push a new contact entered into Nimble to Constant Contact or vice-versa or from Nimble into QuickBooks Online or vice-versa is the best time-saving integration possible, and using my IMAP Email account within Nimble are only a few of the tremendous application design features. Having all of these tools (and much more) interacting and usable within Nimble permits me to stay in one program to do 85% of my daily work. The Customer Support team is excellent and fully capable of handling high priority issues promptly and for listening to the users for feedback and new ideas.

The fact that Nimble can also be used within other well-used CRM applications such as Salesforce, Infusionsoft, and many others makes Nimble that much more of an asset. This permits the user to have integrated access to social media interactions to better build relationships that make for lasting opportunities for business growth.
Return to navigation