NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.
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The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.
NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.
NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.
With NinjaOne, IT organizations can:
NinjaOne promises users:
Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.
Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.
Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.
Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.
Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | North America, Europe, Oceania |
| Supported Languages | English, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian |
Ease of Use: NinjaOne's intuitive interface, simple setup process, and seamless navigation have garnered praise from users for enhancing productivity and ease of operations. The platform's user-friendly design contributes to a positive user experience, allowing for quick adaptation and efficient utilization.
Remote Screen Sharing/Control Feature: Users value the remote screen sharing/control functionality in NinjaOne as it streamlines troubleshooting processes, facilitates immediate connections to client systems, and enables swift resolution of technical issues. This feature not only saves time but also enhances collaboration between users and support teams.
Prompt Support Services: The commendable responsiveness and effectiveness of NinjaOne's support team are consistently highlighted by users who appreciate the timely assistance, expert guidance in issue resolution, and personalized attention provided. The prompt support services contribute significantly to user satisfaction and smooth operational continuity.
Event Log Display: Some users have found the event log display for endpoint events to be lean and lacking filter options, which has resulted in difficulties tracking and managing events effectively within the system. For example, not being able to filter events based on specific criteria hinders quick identification of critical issues.
Connection Errors: Users have encountered connection errors without accompanying error codes or reasons, leading to challenges in troubleshooting and resolving issues promptly. This lack of detailed error information prolongs the resolution time for connectivity problems, impacting user productivity negatively.
Software Management Limitations: Reviewers expressed frustration with limitations in third-party patch management, the absence of a remote deployment function, and the need for broader software visibility across devices. Specifically, users highlighted the inconvenience of not being able to deploy software remotely and having limited control over patching processes.
