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NinjaOne

NinjaOne
Formerly NinjaRMM

Overview

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

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Recent Reviews

NinjaOne is awesome

9 out of 10
March 20, 2024
Incentivized
We use NinjaOne to manage out computers, provide support, remote access for IT support, OS and third party patching, scripts. The product …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Policy-based automation (29)
    9.4
    94%
  • Remote monitoring (28)
    9.2
    92%
  • Patch Management (28)
    9.1
    91%
  • Network device monitoring (27)
    8.3
    83%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Backup Free Demo - NinjaOne

www.ninjaone.com

Patching Interactive Demo | NinjaOne

www.ninjaone.com

Endpoint Management Demo Thank You - NinjaOne

www.ninjaone.com
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Features

Monitoring Tasks

Various types of monitoring

9.3
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

8.8
Avg 7.2
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Product Details

What is NinjaOne?

The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.

NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.

NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.



With NinjaOne, IT organizations can:

  • Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
  • Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
  • Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
  • Increase technician-to-endpoint ratios:  Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
  • Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.

NinjaOne promises users:

  • Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.

  • Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.

  • Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.

  • Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.

  • Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.

NinjaOne Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Activity Monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

NinjaOne Videos

Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo

NinjaOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, Europe, Oceania
Supported LanguagesEnglish, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian

Frequently Asked Questions

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

N-able N-sight RMM, Datto SIRIS, and Kaseya VSA are common alternatives for NinjaOne.

Reviewers rate Policy-based automation highest, with a score of 9.4.

The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(93)

Attribute Ratings

Reviews

(1-25 of 36)
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Score 9 out of 10
Vetted Review
Verified User
We use NinjaOne as our Remote Management platform. This allows us to maintain remote access to all machines in our environment as well as a jump box to access remote networks. We are also about to roll out the ticketing platform to replace our SharePoint system. My helpdesk would be very difficult without an RMM solution to use and NinjaRMM solves that problem.
Michael Kerzner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are a Managed Service Provider and as such, we have many different clients in many different verticals with computer systems that we manage for them. NinjaOne allows us to leverage remote access tools, scheduled tasks, automations, alerting, patching, and anti-virus within one seamless portal. My engineers are able to save valuable time and not spend forever trying to connect to a client's system.
March 20, 2024

NinjaOne is awesome

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne to manage out computers, provide support, remote access for IT support, OS and third party patching, scripts. The product helps us roll multiple solutions into one so it significantly simplifies our IT management. NinjaOne also can be used for remote work if necessary. The remote access screen sharing solutions they have are all very stable.
Kurt Sholly, MISM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Remote management of macs and windows machines. We have mostly all remote or hybrid workers and it is very difficult to connect with them in person, so NinjaOne helps us do so remotely.

We use NinjaOne to update patches, OS updates, and many applications remotely allowing us to keep our workforce on updated machines and allowing us to do so remotely.
Stephanie Sava | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We recently switched to NinjaRMM from Goverlan/EasyVista to manage all our endpoints, remote control, device management, ticketing, etc. It helps us by having our ticketing software and our device management software in a single pane of glass. We're also beta testing MDM for our enterprise Android devices.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne every day for accessing our clients' computers, checking their health, and setting up end-users to allow them remote access to their work computers. Being able to access a client's computer with the click of a button really makes this whole IT thing much easier (as long as Teamviewer works that is!)
Rudy Shaw | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne has a great platform which has enabled our organization to streamline operations and achieve many objectives with a single platform. I have been impressed with both the wealth of features coupled with the ease of use. While evaluating products I had narrowed it down to NinjaOne and another competitor. The competing product may have been slightly more powerful, however the UI was much more convoluted and it seemed much more difficult to do simple processes. On top of that the Ninja team is very in-tune with its user base and works with its community in implementing new features and sharing their roadmap. With previous solutions I felt like once we purchased the product their team was done with us. With NinjaOne I think the opposite is true, once I joined the NinjaOne community their was even more communication and constant input, sharing of ideas, and sharing of script/automations between both the NinjaOne team and its community. I always try to keep an eye of new products that are out there, however I have not see anything that has all the features NinjaOne does. I am currently using NinjaOne for endpoint management, remote access with SplashTop, their bundled EDR solution and their built in ticketing system, backup system, and patch management.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is used internally as we have a very small IT team and remote workers. We are able to push out patches, remote monitoring, and various endpoint managment functions easily and efficiently.

Patch management is huge for us, especially since most users are seldomly in the offices and we have too many locations for two IT persons to cover.

We also use the Backup function to backup Windows laptops, again, since the users are not often in a location where a backup server is availalble.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne to centrally manage our endpoints, enabling remote access, ensuring security through timely patches, and maintaining an inventory of all our devices. It provides a unified dashboard for managing devices across various locations, facilitates secure endpoint access, and keeps all systems updated to reduce vulnerabilities.

Additionally, NinjaOne offers real-time monitoring and alerts to prevent potential IT issues. Its inventory tool aids in tracking assets, validating software licenses, and aiding in procurement planning. Moreover, its reporting features help offer insights to our senior management about our IT infrastructure's status.

NinjaOne is crucial for our IT operations, allowing us to efficiently manage and secure our infrastructure while focusing on our core business objectives.
Dan Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
After covid hit we went from a virtual desktop solution for production employees to laptops. After being able to manage desktops virtually I needed a similar solution to manage all the laptops that suddenly appeared. I had barely started looking at solutions when one day I got a call from NinjaOne. I tried it out and loved it. It did everything I needed it to do - it gave me visibility and manageability for all my laptops (I ended up adding all physical desktops/laptops to it). We added the Splashtop for remote management and that was the perfect fit.
Nesta Hayward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne for our RMM solution. We utilize it to remote into systems, network monitoring, backups, Microsoft and 3rd party updates, and to streamline our laptop setup process.
We previously used N-central, and we're very happy with our decision to make the switch. N-central had more features, but it was much more difficult to manage.
Every aspect of the product is easy to use. If you're looking into new RMM solutions, please ask the vendors how much they charge to implement the product, or if they know of consultants who can help implement their product for you. NinjaOne will help you with the implementation, but you won't need much help. Our team had never set up an RMM solution before, and we managed to get NinjaOne fully set up in under 4 weeks.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is used for managing and monitoring all of our devices. The number of servers and workstations continually increases, and it's impossible to monitor it all manually. We used to have independent systems for everything, which made it difficult to remotely monitor and manage our devices. Now, everything is under one umbrella for a fair price. It reduces the time it takes to respond to issues. It also proactively alerts us of problems that we can resolve.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We needed an RMM that better habdles patching of systems. NinjaOne is where we landed. lt made updating easy for both the OS and supported applications. We were able to deploy feature updates even, something out other RMM could not do. NinjaOne made it very easy to create the policies needed for each client and to get up and running in just a few minutes each.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Since the pandemic we have migrated to users using laptops/mobile devices to work from home, and while the end users still need to be connected through a VPN or citrix to access corporate data, we found ourselves missing certain tools to access and manage devices once they were not directly connected to our internal network. This was the main reason which led us to use NinjaOne as a RMM solution. So at this point we use NinjaOne to access, deploy software, and manage issues when computers are both connected to our network or when they are just connected to the internet to help with general issues or if they are having issues connecting to our network.
Trevor Jones, CRSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Since I have a vast fleet of mobile users, and an MSP is just too expensive, I turned to NinjaOne to meet my needs.
They have Remote management, status updates, security, and the ability for a one-man show to assist the entire company. They make it very easy for one person to control everything.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is a great "Swiss Army Knife" I am able to complete all patching with it. I also deploy new software with it. I am able to have monitoring setup on all machines. This allows me to be proactive instead of just reacting to everything. Some extra things I have been able to gain from NinjaOne is a software inventory list on what is installed on all my machines. This can be super helpful in getting old applications out of our environment. Its a great product and works really well.
Brett Carson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have a small IT department within our organization. We use NinjaOne to help reduce the workload on our system administrators. We can perform remote assistance for employees which helps save time from having to go desk-to-desk to provide help. We can remote deploy software and implement custom scripts to roll out software and perform monitoring of different aspects of the device. We also use NinjaOne to perform patch management on our all our systems. This allows us to support the hybrid OSes that we have in place. We can create schedules and automated tasks that allows us to not have to manually intervene in activities. Because this is a cloud solution, we can now monitor all users and devices, whether they work remotely or on premise. This has cut our time to resolution for end problems and has allowed us to move towards our goal of full automation in the workspace.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use NinjaOne to manage all of the computers in our organization. This includes windows patch management, software patching, and remote access to those workstations. The main business problems we needed to address were wWndows patch management and easy remote access to all of the workstations in our organization. Before NinjaOne we had no centralized patch management software and were relying on Windows Update to keep everything up to date. This was a major pain point when some updates caused problems and broke features. We were also using a few separate remote access tools to remote into user's computers when they had problems, which was also a major pain. NinjaOne has greatly simplified this for us since everything is integrated into one easy to use RMM solution.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The best part about NinjaOne is RMM, the control of update schedules for ALL OS types across our org is bar non the most important, aspect. secondly would be remote terminal/CMD support. Thirdly- in house/ fully customizable ticketing. then the fact that this is all in one management window.
October 06, 2022

NinjaOne RMM

Score 9 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne solves a huge amount of issue for us, previous RMM solution offered similar feature but they tool a lot more configuration and testing to confirm if solution working as intended. NinjaOne fixed for us the patching. Its easier to keep everything up to date and its save us a lot of time so they can work on other things. Monitoring also approved we get the rights messages and not a lot of items that need no action.
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