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NinjaOne

NinjaOne
Formerly NinjaRMM

Overview

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

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Recent Reviews

NinjaOne is awesome

9 out of 10
March 20, 2024
Incentivized
We use NinjaOne to manage out computers, provide support, remote access for IT support, OS and third party patching, scripts. The product …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 5 features
  • Remote monitoring (30)
    9.4
    94%
  • Policy-based automation (32)
    9.2
    92%
  • Patch Management (31)
    9.2
    92%
  • Network device monitoring (30)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is NinjaOne?

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.ninjaone.com/pricing/?utm_s…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Backup Free Demo - NinjaOne

www.ninjaone.com

Patching Interactive Demo | NinjaOne

www.ninjaone.com

Endpoint Management Demo Thank You - NinjaOne

www.ninjaone.com
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Features

Monitoring Tasks

Various types of monitoring

9.2
Avg 7.3

Management Tasks

Various tasks required to keep systems running smoothly

8.7
Avg 7.2
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Product Details

What is NinjaOne?

The NinjaOne (formerly NinjaRMM) platform reduces the time it takes for MSPs and IT professionals to perform the day-to-day work of managing and securing organization endpoints. Whether Windows, Mac, Linux-based, physical or virtual devices, this unified IT management solution provides a consolidated view into the health and status of all endpoints.

NinjaOne’s interface and unlimited onboarding support, enable customers to onboard in days, not weeks or months. Technicians are trained and productive in hours, able to proactively monitor, patch, secure, and remotely support end users faster.

NinjaOne includes extensive automation. Out-of-box platform policies coupled with a library of hundreds of provided scripts means virtually any action or alert response can be automated, saving hours of time every week and freeing technicians to tackle more strategic issues.



With NinjaOne, IT organizations can:

  • Get insights at-a-glance: View the status of all endpoints and assess what needs immediate attention with a single view of all alerts, patch statuses, and quarantined threats.
  • Provide fundamental security: NinjaOne empowers IT teams to secure endpoints with the fundamentals of cyber hygiene: Timely patching, endpoint hardening, anti-virus on every endpoint, consistent backups, and clear visibility into the health of every machine at all times.
  • Improve end-user support: Keep end-users satisfied and ticket volumes to a minimum by detecting and remediating issues long before users experience problems.
  • Increase technician-to-endpoint ratios:  Automation capabilities enable staff to manage more endpoints per technician without compromising level of service.
  • Complete tasks faster: NinjaOne is a cloud-native platform architected to be highly responsive. Tasks and scripts can be executed in seconds on any endpoint no matter where it’s located.

NinjaOne promises users:

  • Fast support: NinjaOne boasts a 98% CSAT score and less than one hour typical ticket response time.

  • Integrations with key tools: NinjaOne offers integrations with PSAs, EDR and security tools, notification platforms, remote access tools, and other commonly used solutions.

  • Onboarding: Month-to-month pricing and unlimited onboarding, training and support available at no additional cost makes it easier to move from an existing IT management solution.

  • Constant innovation: NinjaOne is built by its own engineers, not bolted on through acquisitions. Customers are invited to submit feature requests and those are weighed heavily when developing the platform roadmap – always available to view in the company website.

  • Community: The NinjaOne Dojo houses active forums, a customer script share with over 600 automation scripts, and hundreds of videos, articles, and webinars that provide support at all levels.

NinjaOne Features

Monitoring Tasks Features

  • Supported: Remote monitoring
  • Supported: Network device monitoring
  • Supported: Activity Monitoring

Management Tasks Features

  • Supported: Patch Management
  • Supported: Policy-based automation

NinjaOne Screenshots

Screenshot of NinjaRMM DashboardScreenshot of NinjaRMM Mobile AppScreenshot of NinjaRMM AutomationScreenshot of NinjaRMM Device DetailsScreenshot of NinjaRMM Network Monitoring - NetFlowScreenshot of NinjaRMM Virtual Machine Monitoring

NinjaOne Videos

Simplifying IT operations with NinjaOne
NinjaRMM Remote Monitoring and Management / Endpoint Management Product Demo

NinjaOne Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, Europe, Oceania
Supported LanguagesEnglish, German, French, Spanish, Italian, Danish, Dutch, Norwegian, Polish, Swedish, Portuguese, Russian

Frequently Asked Questions

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

N-able N-sight RMM, Datto SIRIS, and Kaseya VSA are common alternatives for NinjaOne.

Reviewers rate Remote monitoring highest, with a score of 9.4.

The most common users of NinjaOne are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(93)

Attribute Ratings

Reviews

(1-25 of 39)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is well suited if you want to easily manage your patching for your end points and servers. The remote function is easy and works well. There are more tools in NinjaOne that I have jet to take advantage of like NMS policies, VMware alerts, and other tasks. It is not well suited with its ticketing system. I gave this a try but was lacking functionality that I really need out of my ticketing system. The reporting was or is missing certain KPI data.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
One of our clients has multiple locations across the country, with a variety of user counts, needs, and internet connection types. Ninja One enables us to easily connect remotely to any endpoint to assist a user, maintain automatic updates of applications via patch management, and schedule reboots for endpoints where the user forgets to regularly reboot (often the cause of reported slowness).

An improvement for NinjaOne would be agents/better functionality for Android/Apple tablets, as we are finding that clients are implementing mobility solutions which we can only support by phone call.
March 29, 2024

NinjaOne Review

Score 10 out of 10
Vetted Review
ResellerIncentivized
NinjaOne is well suited for MSP managing multiple Clients. NinjaOne is well suited for individual client use. NinjaOne does not cater well to those who need to do both. NinjaOne does not cater to Client Migration from one MSP to another or from Self hosted client migrating to being MSP managed.
Score 10 out of 10
Vetted Review
Verified User
Helping users in remote locations so they don't have to wait for us to get over there to help them. Easy rollouts of new software and helping users get set up with whatever they need. Also, NinjaOne simplifies the ability to manage all my servers so I don't have to do everything manually.
Score 9 out of 10
Vetted Review
Verified User
If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
Michael Kerzner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I have already recommended NinjaOne to multiple clients and will continue to do so. I have used DattoRMM, Kaseya, and Connectwise in the past and I personally feel that none of them are even in the same league as NinjaOne. If you have an IT environment that you need more insight on, NinjaOne is the way.
March 20, 2024

NinjaOne is awesome

Score 9 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne works best for managing a large quantity of computers. It eliminates most administrative overhead when it comes to patching, deploying, configuration, scripting, remote access. The screens are very intuitive and give direct access to each PC allowing admins to run commands on a command prompt screen or powershell screen.
Kurt Sholly, MISM | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Remote or hybrid workforce is perfect for using NinjaOne. Not as necessary if you are onsite with users at an office or other facility. Using NinjaOne to remotely control, update and monitor your user machines is a great option. If you were in a situation where you are all full time in the office, it might be less necessary, but would still be better to use NinjaOne
Stephanie Sava | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne's automation capabilities are outstanding and they are easy to create, as long as you are familiar with PowerShell or are willing to learn. MDM still has a long ways to go, but it will get there eventually.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I've been working for Innerdigital for a little over a year now, and the whole time I've been with them, we have used a mixture of NinjaOne, Zoho, & Monday. Having these websites on hand really makes managing users much easier and honestly, I'm not sure what we would do without any of them!
Rudy Shaw | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is a great solution for an all-in-one software suite that will accomplish many goals in a single pain of glass. It is very beneficial for small IT teams that need to automate and jobs as much as possible.

Patch management solution may not be the best if you have a large 3rd party software library.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Ninja One is amazing at getting a quick view of the status of machines, patch statuses, and general health of machines across our company. The ability and ease is phenominal and we could not survive without this in our arsenal.
Dan Reynolds | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I think for a small one man shop with many remote employees something like NinjaOne is almost required. This was the solution I chose. I like it, it works well, even with my lack of knowledge of all the features, and the company is great. They really seem to care about their customers.
I would assume it would also be applicable in larger enterprise environments as well. But I really don't feel I can speak to that specifically.
Nesta Hayward | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I'm unsure if it would work well for a large-scale MSP. However, it is a very good solution for a small to large size company. The tool will allow you to run a lean team, because it will help you to drive automation.
We use NinjaOne at sites that have domain controllers and sites without domains. The product works great for both environments. Due to our complex environment, it's very nice that we're able to push out changes via NinjaOne instead of Group Policy.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is a rock-solid platform that has completely transformed the way we provide IT services to our customers. With Ninja, we are able to have all of our IT tools and management under one umbrella making it extremely easy to keep an eye on all of our servers and workstations. Their support team is OUTSTANDING and gives quick and helpful answers to our questions. Our account manager calls us personally to review any issues and ensure we are running smoothly. However, the look and feel of their product sometimes feels outdated. It does not inhibit our work, it just could be modernized a bit.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne has been amazing in getting patching done. What has put it above and beyond though is its scripting. It natively works with batch, powershell, and shellscript. This means custom scripting is simple and fast. Some times, especially with shellscripts, they do not run properly but in comes direct access to the different tools from the computer screen. Being able to connect to a system using powershell, CMD, or Shell means you can directly input commands and not rely on a script for those one off issues.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is useful for when you have a mobile workforce, which seems a more frequent reality these days. If the device can get on the internet then you pretty much have access to manage it with NinjaOne. It has also allowed us to simplify using multiple tool, i.e. we were using Track-It for ticketing before and we have integrated the ticketing into NinjaOne. As more software becomes subscription based and renewal cost increase significantly we find ourselves simplifying to reduce costs since mainly we have a small team and not enough resources to maintain multiple specific software.

I think if you have a completely corporate network joined computers NinjaOne might not be the best tool but not because it can't do the job but just that you would be using a small subset of what it is capable of and there might be other products that might have a better price point for the more limited needs - each case has to justify the needs and budget. For us the fact that NinjaOne was replacing at least 3 other specific software made the cost viable and NinjaOne gave us to tools that we needed to manage the endpoints.
Trevor Jones, CRSM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As I have stated before, as a one-man shop, NinjaOne makes my life and job easy. I only gave a 9 and not a 10 because there is always room for growth and improvement! They seriously took everything I needed and made it an easily installable package and view. Now we don't need an MSP, just me.
Brett Carson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
NinjaOne is a great product that is easy to implement. It is of great value to our company. It is one of the central tools that we use to get our job done in supporting end users and their devices. It has become a cornerstone of how we interact with our employees. The price value of NinjaOne is great. It is a very cost-effective solution that provides great value. If you a looking for a RMM solution, this is the one for you.
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