Nintex Promapp®

Nintex Promapp®

About TrustRadius Scoring
Score 8.9 out of 100
Nintex Promapp®


Recent Reviews

Nintex Promapp Review

10 out of 10
November 15, 2021
Across the whole organisation, it enables us to keep all our processes and risks in one place where they are easily accessed and read, …
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Promapp review

9 out of 10
December 06, 2019
For our own, it is with the firm. For our clients, we are still pitching it but clients are seeing the benefit of having it. For us, we …
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Popular Features

View all 11 features
  • Process designer (10)
  • Dashboards (10)
  • Content management (6)
  • Standard reports (11)

Reviewer Pros & Cons

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Video Reviews

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View all pricing

Nintex Promapp Standard


per month

Nintex Promapp Enterprise


per month

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visit


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

BPM Software - Business Process Management in the Cloud
Toyota Financial Services - Using Promapp for Continuous Improvement
McDonalds - using Promapp for process management
Transdev: Managing international standards with Promapp
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Features Scorecard

Reporting & Analytics


Process Engine




Content Management Capabilties

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Product Details

What is Nintex Promapp®?

Nintex Promapp® is used by business teams of all sizes to drive engagement and process improvement. It connects business processes with the people who know them best and gives teams a platform to collaborate on process improvement. With personalized dashboards, real-time alerts, and integration across the business, Nintex Promapp aims to make business process management easy.

Nintex Promapp is cloud-based process management software that allows teams to map, share, review, and update their processes enterprise-wide. Nintex Promapp drives company-wide collaboration by increasing visibility and accountability and improving processes in one platform.

Nintex Promapp® Features

Process Engine Features

  • Supported: Process designer
  • Supported: Support for modeling languages
  • Supported: Form builder

Collaboration Features

  • Supported: Social collaboration tools

Reporting & Analytics Features

  • Supported: Dashboards
  • Supported: Standard reports

Content Management Capabilties Features

  • Supported: Content management

Nintex Promapp® Screenshots

Screenshot of Promapp desktop screenshot showing basic process map: "How to line a container."Screenshot of Promapp's Risk Management Module DashboardScreenshot of Promapp's Governance DashboardScreenshot of Promapp's Improvement DashboardScreenshot of Promapp's Risk RegisterScreenshot of Promapp "Process I Own" SCreemScreenshot of Promapp Feedback ScreenScreenshot of Promapp Changes & Approvals ScreenScreenshot of Promapp Process With Pinned FormsScreenshot of Promapp Audit HistoryScreenshot of Promapp Process Swim Lanes

Nintex Promapp® Videos

Promapp is business process management software that helps organisations build, improve and share their process knowledge from a central online repository. Promapp drives business process improvement by simplifying process mapping, so that teams can own and improve their own p...
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Since opening their doors in 1982, Toyota Financial Services Australia (TFA), have grown to become one of Australia’s leading financier’s. Part of the Toyota Motor Corporation, the same continuous improvement fundamentals Toyota are synonymous for are practiced at TFA. We ca...
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Balancing the human resources requirements of 162 restaurants across the country became a whole lot easier for McDonald's thanks to the adoption of Promapp. The HR team have freed up time to focus on other activities and now have the confidence their staff can follow and carry...
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Transdev: Managing international standards with Promapp. When Transdev NZ needed to attain 5 international standards within a year, they turned to Promapp to help achieve their objective, and unleash an improvement culture driven by process experts.

Nintex Promapp® Downloadables

Nintex Promapp® Integrations

Nintex Promapp® Competitors

Nintex Promapp® Customer Size Distribution

Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)60%
Enterprises (more than 500 employees)35%

Nintex Promapp® Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported CountriesUSA, Canada, Australia, United Kingdom, Europe, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

Promapp Business Process Management is a BPM platform that uses a central online repository to improve the efficiency of all aspects of the business process. Promapp was acquired by Nintex in July 2018.

Bizagi Digital Business Platform, BizFlow BPM Suite, and Appian are common alternatives for Nintex Promapp®.

Reviewers rate Support for modeling languages highest, with a score of 9.

The most common users of Nintex Promapp® are from Mid-sized Companies (51-1,000 employees) and the Government Administration industry.
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Reviews and Ratings




(1-12 of 12)
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November 15, 2021

Nintex Promapp Review

Score 10 out of 10
Vetted Review
Verified User
Review Source
Across the whole organisation, it enables us to keep all our processes and risks in one place where they are easily accessed and read, linked when necessary, and updated regularly. It's managed by the Promaster (me). It allows for transparency with our processes across the company, when changes occur in a process, they can be updated easily. Having rolled out company wide training when we first implemented Promapp, refresh courses are quick and easy
  • Keeps processes in one easy to access location
  • Good visual in the map view for following processes
  • Easy to update or change processes
  • Add more than one expert
  • Autosave
  • More reporting option
[Nintex Promapp is] good for basic processes. It's less appropriate where the process has multiple outputs
Anthony Kumnick | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
Promapp is being used across the entire organisation for all of the purposes of the tool, training, help, support, and most importantly continuous improvement.
  • It's great for representing processes.
  • Ease of use in process development.
  • Simple to use.
  • Nintex I feel has lost its way with Promapp.
I love Promapp as a product and previously sung praises however it seems that Nintex has lost focus on the product, there is no user group meetings any more and software issues aren't being addressed.
Ravi Fernando | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Nintex Promapp is used throughout the organisation. We use it to guide the team on how to do their jobs, induct new employees and to introduce potential clients to the Nintex Promapp platform.
  • Easy to Use
  • Links to other systems
  • Provide useful improvement features
  • Limited ability to analyse data
  • Lack of an open API
Nintex Promapp is the best process management solution I have come across in a long time. It combines simplicity with useful features that helps an organisation to manage processes well. The integration to the broader Nintex suite (e.g. workflow management and RPA) also offers organisations with the ability to rapidly improve processes.
Asma Dhungel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Nintex Promapp is used at AUT for process mapping. It used across the organization. Currently it is only used as process mapping tool.
  • We have categorized AUT process in five levels, 1 being high and 5 being low priority process very close to procedure. Since AUT has used Promapp, it has been easy to map level 4 and level 5 processes
  • Promapp cannot be used for high level process mapping
For University processes, Promapp is appropriate for mapping process across different site for different levels.
February 14, 2020

Map your process

Małgorzata Nitecka-Kubicka | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Promapp in our company was implemented in 2018. The role of this software is to keep all processes which are executed in McCormick (SSC) in one place. Every single process will be described in the same way. And the main goal is to standardize processes across the different regions.
  • Each employee can have a viewer access and check how a particular process is described, at any time.
  • An easy way to track process changes.
  • The company can set up a process review cycle. So as an example, each process on a yearly basis must be reviewed by the process owner.
  • A good way to standardize processes across an organization.
  • Workflow can be customized by the company.
  • Process presentation is similar compared to Visio.
  • Only an English version.
  • No application for Andriod or iPhone.
This software is dedicated in my opinion for large companies with various processes. It makes life easier with process documentation, and is like a database which can be easily accessible to all employees in the company. I have had a good experience with this tool. It is easy to use Promap and training is not time-consuming. Users usually do not have a problem learning how to use Promapp.
December 06, 2019

Promapp review

Score 9 out of 10
Vetted Review
Review Source
For our own, it is with the firm. For our clients, we are still pitching it but clients are seeing the benefit of having it. For us, we are a consulting firm that focuses on automation. Process mapping is important prior to any implementation and the use of a tool such as Promapp helps to align all stakeholders and those involved in the projects on the final business process to be implemented.
  • Easy to use
  • Clear capturing of the information that can be readily shared.
  • Allowed for dissemination of information to various stakeholders.
  • Perhaps starting price can be lowered with lesser processes.
  • Available for on-premise options for some clients (though pricing can still be subscription model).
  • Perhaps this is something that we are not aware but can the printing of the process be configurable for white labeling?
Well suited - for most clients whose processes are not well documented, especially when they are embarking on a workflow implementation, or going for ISO certifications.
Not well suited - for clients opposite to the above or those that needed on-premise due to need for confidentiality.
Good training, good answering and good demo scripts.
Score 8 out of 10
Vetted Review
Review Source
As a reseller, we work with clients to identify their business needs - Promapp provides the perfect solution for organisations who require business buy-in for their process maps, and identification of potential automation activities. This ties in nicely with the rest of the Nintex Suite to provide a single-source solution within Microsoft SharePoint/Office 365 or across their framework of business information systems.
  • Promapp provides a clear understanding of end-to-end processes for business users to ensure buy-in and ongoing maintenance.
  • Promapp allows users and SMEs to identify improvements and opportunities for automation to ensure that business operations can run as efficiently as possible.
  • Nintex Workflows allow for automated back-end review processes to be undertaken with limited overhead of users needing to track where things are at at any given time.
  • Promapp's biggest strength in business user design is its biggest weakness in some organisations who prefer standardised process mapping (BPMN2.0), or who are used to seeing everything detailed in a single view. It would be useful to be able to provide a view that outlines all of the activities 'on a single page' for more experienced process analysts.
Promapp is best suited to organisations that require high level business processes to be provided 'front-of-house' for end users, especially those that demand continuous improvement and business ownership of process models, or are planning to add detailed workflow models or automation into their existing business processes.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Nintex Promapp across our entire business. It provides us with a single repository for storing process information that is intuitive enough for the business to update themselves.
  • Intuitive interface that makes process creation and updating a breeze for non-technical staff
  • Constantly being updated with new features and improvements
  • It provides a risk management module as well
  • No real weaknesses come to mind
Well suited to organisations that have processes that stretch across multiple departments.

It is also great for companies that don't have a dedicated process management resource as it is easy for the actual business users to update processes.
They are responsive to our queries and have good resources online.
Ilia Tarasov | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We have institutionalized the manner in which we do numerous procedures, and effectively prepared those groups. By using Promapp, we're able to keep forms up to date, and when an issue or mistake happens, we can refresh the procedure and documentation, broadly educate the group, and everybody included closes down in affirmation. So responsibility is a major piece of our way of life now.

Now, we're able to follow the work stream of change activities or ceaseless change clear and effortlessly. This has enhanced our execution rate hugely, to the point now where issues in the business have dropped significantly and aren't reoccurring. So we have seen that this general change has diminished work cost as we are not investing energy settling blunders, and we have decreased material expenses as we are not redoing items that had re-occurring mistakes.
  • It has an extremely straightforward configuration that assist clients in viewing and following a procedure effortlessly
  • Promapp is exceptionally easy and intuitive to use, which therefore empowers workers themselves to record their procedures and techniques. It's planned from a 'client encounter' viewpoint, where a client will compose the methodology and the framework will draw the guide for you.
  • It's a cloud based programming, which means it can be accessed from anyplace as long as you have a web connection
  • It very well may be marginally dubious to look for data on the off chance that you don't have the foggiest idea about the correct wording for things (which I shockingly don't yet as I am just new to the position)
  • Mysteriously, some problems that we thought we closed the door on have come up again, so we've needed to return to what we've already finished
  • Can't view or add revision to old activities/sign offs.
Good for investigating the diverse ways your workers can share and collaborate with the material in your Promapp library. Promapp functions admirably with SharePoint. Promapp is a cloud-based device and stores your procedures remotely. You should consider having a reinforcement of material on the off chance that there is ever a blackout, though. I can state amazingly that this is very uncommon and they've moved to AWS for cloud-unwavering quality, yet a few chiefs inside your association may demand a reinforcement "blustery day" plan being set up to get to vital material.
David Johnston | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Promapp is used organization-wide to document processes. It is owned and managed inside operations, by our business process improvement team and used broadly, in retail, technology, risk, HR, and operations, just to name a few. It is used for process documentation and process continuous improvement. All staff members have access to Promapp to review processes and suggest improvements.
  • Easy to use
  • Great for searching for processes
  • Good capability for collating feedback on processes for continuous improvement
  • Bit restrictive in categorizing processes
  • Linking processes together is sometimes a bit counter intuitive
  • Some work required to get users to think end to end about processes
It's good when establishing a process improvement capability, to crowdsource the as-is processes. Great for ongoing knowledge management and for keeping processes up to date with review and improvement. Can be a bit political inside the organization, with old procedures manuals and other frameworks that need to be aligned to.
Chat built into the product. Support team is willing to take end user questions also, which lowers the burden to support. There is also great training and help built into the product. There is also a customer success team that touches base semi-regularly.
Graham Yerbury | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Senex Energy embarked upon a robust review of its entire Business Management System about two years ago. This involved a ground up review of all policies and procedures throughout the company. We wanted a comprehensive tool that allowed us to document processes in a consistent way using a common language. Promapp process flow documentation methodology delivered that. Promapp is used by the entire organisation and is the way that we document and communicate all processes. We also use the Risk Management module as it also connection from the Risk Register to the supporting processes.
  • The Promapp Team have a strong process flow methodology that underpins the software. This facilitates a more consistent and robust review and documentation process - rather than having intricate "if/then" types of process flows it encourages the user to focus on the key points and how to communicate these.
  • Promapp is software as a service in a cloud hosted environment that allows cost effective set up without having to worry about the systems infrastructure. Performance of the application has been consistently good.
  • The team at Promapp actively work with their user community to develop improvements to the system. This community approach is beneficial for teams that are new to comprehensive process mapping and improvement.
  • The training requirements of the system are relatively light given the intuitive nature of the user interface. Obviously as you get more adventurous it helps to have a cadre of committed and well trained users.
  • Some of the linkages in the Risk Module reporting between mitigants and the key risks could be more comprehensive.
I believe that Promapp is a great tool to assist in resetting the way an organisation thinks about documenting policies and procedures. The methodology of keeping process flows streamlined and focused gets people away from the trap of documenting intricate and complex process flows that don't involve the users of the documentation. The ability to link processes to Intranet pages and to share snapshots of a process with third parties are powerful ways to make process management more involving. The ability to manage the companies risk register and link risks mitigations to controls in a process flow is the ideal way to communicate the importance of process integrity - this is a visible demonstration to users about how risk management is being addressed by processes and controls.
Valerie Thomas-Ho | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Promapp has just recently been rolled out across the whole organisation with training focused by Department. The main goal is to document processes within Payroll Services which can be made readily available to all staff.
  • Version controlled and the ability to go back to a previous version with ease
  • ToDo's and reviews are a handy tool
  • Easy to use and navigate
  • A tracked change tool would be very useful
  • Drafts being made available for others to view so a process is not duplicated to reduce time wastage

Promapp is well suited when sharing processes and making them readily accessible to all.

It becomes more complicated when trying to integrate it with an existing system already used for storing processes.

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